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Added 1 hour ago
KT
Journeyperson Automotive Service Technician
Kal Tire
Paradise, NL
- Full-time
Red Seal, Licensed, Automotive Service Technician – $5,000 Recruitment & Retention
Added 1 hour ago
RF
Fire Protection Technician
Radius Fire Protection
Richmond, BC
- Full-time
As an Experienced Fire Protection Service Technician, you play a vital role ins afeguarding lives and property by ensuring fire safety systems function effectively. By delivering reliable…
Added 1 hour ago
IP
Junior Technician (Sidney, BC)
Insight Pest Canada
Langford, BC
- $24.04 USD / hour
- Full-time
As a Junior Technician, you’re not just providing a service, you’re building trust. You’re the face of the company in our customers’ homes, delivering expertise, professionalism, and peace…
Added 2 hours ago
IT Support Technician
Quadra
Edmonton, AB
We are currently looking for a hands-on and service-oriented IT Support Technician to support our Western Canadian team!
Added 4 hours ago
ME
Technician - Bike Mechanic/Ski Tech
Mountain Equipment Company
Nanaimo, BC
- $21.9 to $27.15 CAD / hour
- Temporary
You’ll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favourite thing was about working for MEC, and the overwhelming…
Added 7 hours ago
G-
General Yard Labourers
GFL - Sewer Technologies Division
AB · Edmonton, AB
- Full-time
Deliver friendly, professional service and prompt support to facility visitors and customers.
Added 7 hours ago
VC
Medical Device Reprocessing Technician (MDRT)
Vancouver Coastal Health
Richmond, BC
- $30.67 CAD / hour
- Other
Within the context of a client service culture, and in accordance with the established vision and values of the organization, under general supervision, the Medical Device Reprocessing…
Added 8 hours ago
B
General Repair Technician
BGIS
Kingston, ON
- Full-time
The General Repair Technician is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative…
Added 8 hours ago
SG
Wind Technician
Siemens Gamesa
Medicine Hat, AB
- Full-time
As the Wind Turbine Technician for Siemens Energy, your day begins with a safety briefing and team check-in, ensuring everyone is aligned on the day’s priorities. You oversee work…
Added 9 hours ago
NS
Powerline Technician (Shift)
Nova Scotia Power
Halifax, NS
- Full-time
You will be responsible to perform all aspects of line maintenance & construction, customer service work including one-person work and trouble response, while ensuring compliance with safe…
Added 9 hours ago
NS
Powerline Technician
Nova Scotia Power
Halifax, NS
- Full-time
You will be responsible to perform all aspects of line maintenance, construction, customer service work including one-person work and response, while ensuring compliance with safe work…
Added 9 hours ago
S
Industrial Maintenance Technician (Electromechanic) - Evening Shift
Safran
Mirabel, QC
- Full-time
By submitting your application, you agree that Safran retains the information contained in your application in a database to contact you for future positions.
Added 9 hours ago
PH
Food Service Supervisor
Providence Health Care
Vancouver, BC
- Other
Reporting to the Manager, Food Services or designate, the Food Service Supervisor I (FSS1)/Diet Technician ensures diet orders meet Clinical Nutrition standards for inpatients and…
Added 10 hours ago
RS
Service Employee
Ryder System, Inc.
Kitchener, ON
- Full-time
Ryder is seeking a motivated individual to join our team as a Service Employee I. The position works with the Maintenance Team to ensure that vehicles are prepped and transferred to the…
Added 10 hours ago
4A
Apprentice - Pembroke Nissan
401 Auto
Pembroke, ON
- Full-time
1+ years of auto service technician experience
Added 10 hours ago
B
General Repair Technician
BGIS
Kingston, ON
- Full-time
The General Repair Technician is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative…
Added 11 hours ago
GA
Quotation Specialist
GDI Ainsworth
Surrey, BC
- $55,000 to $62,000 USD / year
- Full-time
…estimates. This role supports the quote-to-order process, tracks opportunities, maintains profitability, and builds strong relationships with suppliers, customers, and technical teams to…
Added 11 hours ago
KT
Journeyperson Automotive Service Tech (Red Seal or 310s certified)
Kal Tire
Wabush, NL
- Full-time
Ready to drive your career forward and take the wheel of your future? If you love working with vehicles and take pride in delivering top-notch service, Kal Tire has the perfect opportunity…
Added 11 hours ago
RS
HVAC Technician
Richmond School District No. 38
Richmond, BC
- Temporary
…Richmond School District strives to provide the best education and future for every student. As an employer, we provide comprehensive growth, learning and engagement opportunities to the…
Added 12 hours ago
PH
Food Services Supervisor
Providence Healthcare
Vancouver, BC
- Other
Reporting to the Manager, Food Services or designate, the Food Service Supervisor I (FSS1)/Diet Technician ensures diet orders meet Clinical Nutrition standards for inpatients and…
Added 12 hours ago
E
Civil Designer
Englobe
Moncton, NB
- Full-time
Multiple opportunities for professional growth, mentoring and skills development;
Added 13 hours ago
TA
Technical Publications Author
Top Aces
Dorval, QC
- Full-time
…the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every…
Added 13 hours ago
Technician-Mississauga
VinFast Recruitment
Mississauga, ON
As a new and cutting-edge electric automobile brand in North America, we are looking for high caliber Automotive Service Technicians. In this role, your expertise will be relied upon to…
Added 13 hours ago
RS
Service Employee
Ryder Supply Chain Solutions
Kitchener, ON
- Full-time
Ryder is seeking a motivated individual to join our team as a Service Employee I. The position works with the Maintenance Team to ensure that vehicles are prepped and transferred to the…
Added 14 hours ago
SE
Field Service Technician
Schneider Electric
Calgary, AB
- $75,200 to $112,800 CAD / year
- Full-time
The Field Service Technician is dedicated to rapid response and solution of customer issues, accountable for installing, inspecting, troubleshooting and repairing customer low and medium…

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Canada

Annual compensation: $60K - $70K CAD

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Job details

Pay: Annual compensation: $60K - $70K CAD
Posting language: English
Posted: Sep 25, 2026

Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

Annual compensation: $60K - $70K CAD

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for managing hardware and software support, including incident resolution and asset inventory maintenance. They also provide on-site meeting room support and assist with user onboarding and offboarding processes.

Requirements

Candidates must have experience in technical support and problem-solving, along with proficiency in SAP, MS Office, and MS Teams. The role requires legal eligibility to work in Canada and a security clearance, with a minimum of 10 years of residency in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Customer service
SAP
MS Office
MS Teams
Problem solving
Time management
Communication
Inventory management
Onboarding
Offboarding
Mobile device configuration

Benefits

Long-term career opportunities
Benefit plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
SAP
MS Office
MS Teams
Lenovo Hubs
iPhone
Android
Onboarding
Offboarding
Supply Chain
Security Clearance
IT Infrastructure
Troubleshooting
Customer Service
Analytical Skills
Time Management
Communication
Electronic Scrap Disposal
Vendor Management
Digital Transformation

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