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Added 6 mins ago
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AI Associate Principal - Radioconjugate Discovery
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
- Full-time
Job Title: AI Associate Principal - Radioconjugate Discovery
Added 21 mins ago
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Retail Store Associate, Part time Temporary Winners- Southgate Mall
The TJX Companies, Inc.
Edmonton, AB
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 21 mins ago
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Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Full-time
Demonstrated ability to drive the business, led by example and support corporate programs
Added 21 mins ago
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Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
Demonstrated ability to drive the business, led by example and support corporate programs
Added 21 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Carleton Place, ON
- Full-time
Demonstrated ability to drive the business, led by example and support corporate programs
Added 21 mins ago
Customer Service Representative - Highway 10 & Raylawson, Brampton (26.25 hrs/week)
Scotiabank
Brampton, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 36 mins ago
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Associate Developer Full Stack
Alterna Savings
Toronto, ON
- Full-time
We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial…
Added 36 mins ago
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Marketing Senior Associate
PwC
Toronto, ON
- Full-time
As a Senior Associate, Marketing, you will support the delivery of integrated B2B marketing programs that advance PwC Canada’s business priorities. Working with colleagues across Marketing,…
Added 51 mins ago
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Senior Analyst/Associate, Corporate Development
Corix
Vancouver, BC
- Other
The Senior Analyst / Associate, Corporate Development will be a key member of the Corporate Development team, supporting the origination, evaluation, development, and execution of…
Added 51 mins ago
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Specialized Market Risk Associate (5375)
TD
Toronto, ON
- Full-time
We are seeking an experienced and highly skilled Specialized Market Risk Associate to join our dynamic Market Risk Management team. The successful candidate will play a pivotal role in…
Added 51 mins ago
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CST Associate- November 2026
Dialectica
Montreal, QC
- Full-time
Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information…
Added 51 mins ago
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Investment & Strategy Analyst, Commercial Due Diligence
Dedale Intelligence
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
…equity or venture capital, transaction advisory, consulting, corporate development or a tech…
Added 1 hour ago
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Sales Associate - Wine Merchant (Main St E & Thomson)
Wine Rack
Milton, ON
- Part-time
An organization that cares about Corporate Social Responsibility
Added 1 hour ago
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Retail Store Associate Part Time Winners
The TJX Companies, Inc.
Toronto, ON
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
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Part Time Associate
The TJX Companies, Inc.
Toronto, ON
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
TT
Retail Store Associate Part Time Winners/HomeSense - Granite Plaza
The TJX Companies, Inc.
New Minas, NS
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
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Retail Sales Associate
The TJX Companies, Inc.
Markham, ON
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
Accountant-SAP
CAA Club Group
Mississauga, ON
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Added 1 hour ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
Work on additional projects under the direction of the Regional Human Resources Business Partner or Corporate Office.
Added 1 hour ago
Customer Experience Associate - Avenue Road & Cranbrooke, Toronto, ON (18.75 hours/week)
Scotiabank
Toronto, ON · North York, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
Customer Experience Associate - Minto, NB (30 Hours / Week) 1 Year Contract
Scotiabank
Minto, NB
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
Customer Experience Associate - Tatamagouche, NS (15 Hours / Week)
Scotiabank
Tatamagouche, NS
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
Customer Experience Associate - Nobleton Branch (18.75 hours/week)
Scotiabank
Nobleton, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
On-Site Associate Technician (Technical Support)
Computacenter AG & Co. oHG
Canada
The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure…
Added 1 hour ago
EY Law - Employment Lawyer, Senior Associate - Vancouver
EY
Vancouver, BC
Team with multi disciplinary EY colleagues in immigration, rewards, mobility and corporate law to provide Canadian and global clients with expert employment law advice for all their…

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Canada

Annual compensation: $60K - $70K CAD

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Job details

Pay: Annual compensation: $60K - $70K CAD
Posting language: English
Posted: Oct 23, 2026

Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

Annual compensation: $60K - $70K CAD

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for supporting, upgrading, and managing systems and services to meet Service Level Agreements while resolving technical incidents. They also handle hardware provisioning, asset inventory management, and provide on-site support for meeting room and mobile technologies.

Requirements

Candidates must have experience in gathering and analyzing information to solve technical problems and possess strong customer service skills. A security clearance is required, along with a minimum of 10 consecutive years of residency in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Service level agreements
SAP
MS Office
MS Teams
Mobile device management
Customer service
Problem solving
Time management
Communication
Inventory management
Onboarding

Benefits

Long-term career opportunities
Benefit plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
Onboarding
Offboarding
Lenovo Hubs
Teams Meeting Software
Mobile Devices
iPhone
Android
SAP
MS Office
MS Teams
Security Clearance
Supply Chain
Analytical Skills
Time Management
Customer Focused
IT Infrastructure
Digital Transformation
Electronic Scrap
Vendor Management

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