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Added 6 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 6 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 mins ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Carleton Place, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 6 mins ago
SD
Associate Spouse, Salaried Full Time Day Greenlight Requisition
Shoppers Drug Mart
Whitby, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 mins ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Barrie, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 6 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 6 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Brockville, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 6 mins ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Sudbury, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 6 mins ago
W
(CAN) Part-Time General Merchandise Associate
Walmart
Stratford, ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 6 mins ago
W
Overnight Associate
Walmart
Fort McMurray, AB
- Part-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 6 mins ago
W
Front End Team Lead - 1 YEAR TEMP
Walmart
Fort McMurray, AB
- Full-time
3. Handles customer and associate concerns and provides guidance as required.
Added 6 mins ago
W
OMNI Customer Fulfillment Associate
Walmart
Airdrie, AB
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 6 mins ago
W
(CAN) Maintenance Team Associate
Walmart
Oakville, ON
- Part-time
Added 6 mins ago
W
Asset Protection Operations Team Associate
Walmart
Flin Flon, MB
- Full-time
An Asset Protection Operations Team Associate maintains store financial integrity and accuracy, pricing integrity, inventory control and profitability. This associate coordinates and…
Added 6 mins ago
W
(CAN) Stockperson/Cartpusher
Walmart
Toronto, ON
- Part-time
…and a strong focus on safety, this role supports smooth store operations while building valuable skills in retail, teamwork, and customer…
Added 6 mins ago
W
Pharmacy Assistant
Walmart
Peterborough, ON
- Part-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 6 mins ago
W
Cashier (LC)
Walmart
Kitchener, ON
- Part-time
…positive shopping experience and drive customer loyalty. This associate is over the age of 18 and has successfully completed required training to handle alcohol…
Added 6 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Georgetown, ON
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 6 mins ago
W
(CAN) Overnight Stocker Over-the -Counter Full Time
Walmart
Thunder Bay, ON
- Full-time
Added 6 mins ago
LC
Sales Associate Part Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Part-time

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Canada

Annual compensation: $60K - $70K CAD

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Job details

Pay: Annual compensation: $60K - $70K CAD
Posting language: English
Posted: Oct 23, 2026

Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

Annual compensation: $60K - $70K CAD

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for supporting, upgrading, and managing systems and services to meet Service Level Agreements while resolving technical incidents. They also handle hardware provisioning, asset inventory management, and provide on-site support for meeting room and mobile technologies.

Requirements

Candidates must have experience in gathering and analyzing information to solve technical problems and possess strong customer service skills. A security clearance is required, along with a minimum of 10 consecutive years of residency in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Service level agreements
SAP
MS Office
MS Teams
Mobile device management
Customer service
Problem solving
Time management
Communication
Inventory management
Onboarding

Benefits

Long-term career opportunities
Benefit plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
Onboarding
Offboarding
Lenovo Hubs
Teams Meeting Software
Mobile Devices
iPhone
Android
SAP
MS Office
MS Teams
Security Clearance
Supply Chain
Analytical Skills
Time Management
Customer Focused
IT Infrastructure
Digital Transformation
Electronic Scrap
Vendor Management

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