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Added 11 mins ago
Learning & Development Administrator (temporary 12-18 months)
Spartan Controls Ltd.
Calgary, AB
Partner with business stakeholders and subject matter experts to convert operational knowledge into usable learning content.
Added 11 mins ago
Consumer & Market Intelligence Manager
Nestle Operational Services Worldwide SA
Montreal, QC
…competitive data into clear strategic recommendations. As a trusted partner to senior leaders and cross-functional teams, you will help guide business planning, innovation, portfolio,…
Added 11 mins ago
PA
Solutions Consultant 2
Palo Alto Networks
Toronto, ON · ON
- Full-time
…in defining technical solutions that secure a customer’s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry…
Added 11 mins ago
TC
Human Resources Director
Trenton Cold Storage
Trenton, ON
- Full-time
At the Trenton Cold Storage Group, our people keep the business moving. We’re looking for a Director of Human Resources who will act as a business partner, build strong relationships with…
Added 11 mins ago
RH
Plant Controller
Robert Half
St. Thomas, ON
- $125,000 to $155,000 CAD / year
- Full-time
…This role partners closely with senior leadership to support business performance, maintain strong financial controls, and lead a high-performing finance team. The successful candidate will…
Added 26 mins ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
…concerns of all associates and remain focused on store specific business…
Added 26 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
…concerns of all associates and remain focused on store specific business…
Added 26 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
…concerns of all associates and remain focused on store specific business…
Added 26 mins ago
W
Business Administraton Lead
Wajax
Sudbury, ON
- Full-time
The Business Administration Leader is a key contributor to business planning, budgeting, forecasting, and operational support activities. Working cross-functionally with stakeholders, the…
Added 26 mins ago
GT
Technology Delivery Manager
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…enterprise standards. As a hands‑on technical leader, you will partner closely with product teams, business stakeholders, and third‑party vendors to deliver innovative digital capabilities…
Added 26 mins ago
A
Coordinator, QC QS4 (Contract Role)
Apotex
Toronto, ON · North York, ON
- $42,850 to $71,416 CAD / year
…affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health…
Added 26 mins ago
A
Lab Assistant, QC (Contract Role)
Apotex
Toronto, ON · North York, ON
- $37,589 to $62,648 CAD / year
…affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health…
Added 26 mins ago
C
Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
…the Corporation’s technology and infrastructure. We are the people that make stuff work. We make connections between media content, systems, people and places. We are the space in…
Added 26 mins ago
A
Sales & Service Lead (Full-Time) - Royalmount
ALO
Mont-Royal, QC
- Full-time
Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and…
Added 26 mins ago
P
Senior Marketing Manager
PwC
Toronto, ON
- Full-time
…integrated B2B marketing strategies that advance PwC Canada’s business priorities. You will partner with senior leaders, sales and marketing teams to translate business goals and client…
Added 26 mins ago
CI
HR Operations Advisor
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Kingston, ON
- Full-time
Partner with Legal, Finance, Payroll, Information Systems, HR, and business leaders to assess workforce compliance risks and identify appropriate solutions.
Added 26 mins ago
RS
Operations Management Trainee
Ryder System, Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Partner with Sales staff on customer calls for new business and increased customer satisfaction.
Added 26 mins ago
AC
Global Mobility Tax - Senior Manager
ACCA Careers
Calgary, AB
- Full-time
To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly…
Added 26 mins ago
A
Manager, Software Engineering - 12 Month Temporary
Aviso
Vancouver, BC
- $145,000 to $160,000 CAD / year
- Full-time
…exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company…
Added 26 mins ago
KB
HR & Safety Manager
KingFisher Boats Inc.
Vernon, BC
- $90,000 to $120,000 CAD / year
- Full-time
…partners with leaders across the organization to support our people, ensure compliance, promote a safe workplace, and align HR initiatives with business…
Added 26 mins ago
JC
Director, People
Jarvis Consulting Group
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
A track record as an HR business partner who coaches senior leaders
Added 26 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Process, Reporting and Technology solutions: Act as a key Supply Chain business partner for process, reporting and technology-enabled improvements. Translate operational challenges and…
Added 26 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Partner with business SMEs, architects, and application teams to design scalable future-state processes.
Added 26 mins ago
GD
Senior Application Architect Manager
Globalfaces Direct
Toronto, ON · North York, ON
- $95,000 to $115,000 CAD / year
- Full-time
…secure, scalable applications and integrations that power our business and partner systems. They oversee solution architecture and onboarding, ensuring seamless charity partner integrations…
Added 40 mins ago
P
Country HR Manager - Canada
Prysmian
Vaughan, ON · Quebec, QC
- Full-time
In this role, you will lead and develop the people side of Prysmian’s business and operations in Canada; partner with leaders and employees to align and drive progress for the organization.

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Canada

Annual compensation: $60K - $70K CAD

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Job details

Pay: Annual compensation: $60K - $70K CAD
Posting language: English
Posted: Oct 23, 2026

Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

Annual compensation: $60K - $70K CAD

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for supporting, upgrading, and managing systems and services to meet Service Level Agreements while resolving technical incidents. They also handle hardware provisioning, asset inventory management, and provide on-site support for meeting room and mobile technologies.

Requirements

Candidates must have experience in gathering and analyzing information to solve technical problems and possess strong customer service skills. A security clearance is required, along with a minimum of 10 consecutive years of residency in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Service level agreements
SAP
MS Office
MS Teams
Mobile device management
Customer service
Problem solving
Time management
Communication
Inventory management
Onboarding

Benefits

Long-term career opportunities
Benefit plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
Onboarding
Offboarding
Lenovo Hubs
Teams Meeting Software
Mobile Devices
iPhone
Android
SAP
MS Office
MS Teams
Security Clearance
Supply Chain
Analytical Skills
Time Management
Customer Focused
IT Infrastructure
Digital Transformation
Electronic Scrap
Vendor Management

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