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Added 13 mins ago
CO
Temporary Planning Clerk - 12 Month Contract
County of Grande Prairie No. 1
Clairmont, AB
- Full-time
…Planning Clerk role is a paraprofessional role analogous to a technician that devotes a significant amount of time to routine administrative tasks, but possesses the skills, knowledge, and…
Added 27 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Provide proactive challenge and decision support to business leaders by identifying risks, opportunities, and trade-offs across growth, productivity, service delivery, and resource…
Added 27 mins ago
LL
Service Supervisor - Acheson
Liebherr-Canada Ltd.
Acheson, AB
- Full-time
…workshop, ensuring all maintenance, repair, fabrication, and service activities are completed safely, efficiently, and to the highest quality standards. This role oversees workflow…
Added 27 mins ago
T
Wind Technician, Melancthon
TransAlta
Shelburne, ON
- Full-time
…team are driving the transition to a cleaner, more sustainable…
Added 43 mins ago
CO
Temporary Planning Clerk - 12 Month Contract
County of Grande Prairie
Clairmont, AB
- Full-time
…Planning Clerk role is a paraprofessional role analogous to a technician that devotes a significant amount of time to routine administrative tasks, but possesses the skills, knowledge, and…
Added 43 mins ago
Shipper-Receiver evg
Bureau Veritas
Bedford, NS
Shipper-Receiver & Bottle Preparation Technician
Added 58 mins ago
JE
Automation Technician
Johnson Electric
Mississauga, ON · Canada - PM Mississauga (General)
- Full-time
Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
Added 58 mins ago
KT
310s Automotive Service Technician
Kal Tire
London, ON
- Full-time
310S Licensed Automotive Service Technician – $5,000 Recruitment & Retention
Added 58 mins ago
KT
Apprentice Automotive Service Technician
Kal Tire
London, ON
- Full-time
Are you ready to jumpstart your career as an Apprentice Automotive Technician/Tire Brake and Alignment Technician at our London, ON, store? We're seeking a motivated individual with strong…
Added 1 hour ago
UR
Equipment Associate
United Rentals
Prince George, BC
- Full-time
Excellence in this challenging and rewarding position paves the way for advancement opportunities into our Driver and Service Technician development programs.
Added 1 hour ago
UR
Heavy Duty Field Mechanic
United Rentals
Esterhazy, SK
- Full-time
As a Field Diesel Mechanic (Service Tech III - Field Service), you’ll use your skills to perform maintenance and repairs on complex equipment in a safe and professional manner. Every day,…
Added 1 hour ago
UR
Heavy Duty Mechanic
United Rentals
Calgary, AB
- Full-time
Great company. Great people. Great opportunities.
Added 1 hour ago
UR
Equipment Associate
United Rentals
Fort Saskatchewan, AB
- Full-time
Excellence in this challenging and rewarding position paves the way for advancement opportunities into our Driver and Service Technician development programs.
Added 1 hour ago
UR
Equipment Associate
United Rentals
Sherwood Park, AB
- Full-time
Excellence in this challenging and rewarding position paves the way for advancement opportunities into our Driver and Service Technician development programs.
Added 1 hour ago
TO
Registered Veterinary Technician (Veterinary
The Ontario SPCA and Humane Society
Barrie, ON
- $26.5 to $29 CAD / hour
- Full-time
Registered Veterinary Technician (RVT): What if you could create a brighter future for animals in need and the people who love them? We are seeking an RVT with a passion for shelter…
Added 1 hour ago
H
Spécialiste manufacturier - quart de jour / Manufacturing specialist - day shift
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
Participer à l’intégration et à la mise en service d’équipements de production ainsi qu’aux activités de FAT/SAT et de validation manufacturière.
Added 1 hour ago
Technician, Field
Aecon
Kelowna, BC
Seeking customer focused, multi-service, self-motivated Technician for the area of Field Installation and Repair. As a leader in providing telecommunications services, we specialize in…
Added 1 hour ago
IP
Junior Technician (Duncan, BC)
Insight Pest Canada
Langford, BC
- $24.04 USD / hour
- Full-time
As a Junior Technician, you’re not just providing a service, you’re building trust. You’re the face of the company in our customers’ homes, delivering expertise, professionalism, and peace…
Added 2 hours ago
MM
Journeyperson Electrician- Afternoon
Modine Manufacturing Company
Calgary, AB
- Full-time
…meaningful career growth, continuous development, and high-impact…
Added 2 hours ago
A
HVAC Service Sales Representative – Maintenance Contracts
Aplin
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…commercial HVAC preventative maintenance contracts and multi-year service agreements, while also identifying growth opportunities within existing…
Added 3 hours ago
Cycle Technician
Halfords
City of Saint John, New Brunswick
…role - you’ll be delivering market leading standards of cycle service and repair, after all. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every…
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Provide proactive challenge and decision support to business leaders by identifying risks, opportunities, and trade-offs across growth, productivity, service delivery, and resource…
Added 8 hours ago
HN
Maintenance Technician
Hörmann North America
Canada
- Full-time
Identify opportunities to improve equipment reliability, maintainability, efficiency, and safety.
Added 9 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
…procedures to provide the best product to our customers.” – Field Service…
Added 10 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
…procedures to provide the best product to our customers.” – Field Service…

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Canada

Annual compensation: $60K - $70K CAD

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Job details

Pay: Annual compensation: $60K - $70K CAD
Posting language: English
Posted: Oct 23, 2026

Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

Annual compensation: $60K - $70K CAD

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for supporting, upgrading, and managing systems and services to meet Service Level Agreements while resolving technical incidents. They also handle hardware provisioning, asset inventory management, and provide on-site support for meeting room and mobile technologies.

Requirements

Candidates must have experience in gathering and analyzing information to solve technical problems and possess strong customer service skills. A security clearance is required, along with a minimum of 10 consecutive years of residency in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Service level agreements
SAP
MS Office
MS Teams
Mobile device management
Customer service
Problem solving
Time management
Communication
Inventory management
Onboarding

Benefits

Long-term career opportunities
Benefit plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
Onboarding
Offboarding
Lenovo Hubs
Teams Meeting Software
Mobile Devices
iPhone
Android
SAP
MS Office
MS Teams
Security Clearance
Supply Chain
Analytical Skills
Time Management
Customer Focused
IT Infrastructure
Digital Transformation
Electronic Scrap
Vendor Management

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