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Added 1 min ago
FS
Field Support Technician
FA Servers Inc.
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
You will be responsible for managing and coordinating day-to-day operations and support for end users at a remote client site. Additionally, you will act as the main liaison between our end…
Added 16 mins ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Troubleshoot hardware, software, network, remote-access, application and user-access issues; resolve where possible or coordinate with the appropriate support team.
Added 16 mins ago
EG
Event Operations Manager- Edmonton Convention Center
Encore Global
Edmonton, AB
- Full-time
Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the…
Added 31 mins ago
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AI Architect, Manager
Avanade
Toronto, ON
- Full-time
Experience with AI (algorithms, AI-on-chip, AI hardware accelerators), Machine Learning (frameworks such as TensorFlow, CUDA, ONNX, Caffe, etc. preferred), Computer Vision and other Azure…
Added 1 hour ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 2 hours ago
MC
IT Contract Analyst
MatchBox Consulting Group
Calgary, AB
- Contract
This role focuses on strategic sourcing and contract management for technology-related goods and services, including software applications, IT hardware, and professional services. The…
Added 2 hours ago
R
Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Support Contract Lifecycle alignment between T&I contracts, rapid technology shifts, market changes, compliance readiness, and financial forecasting.
Added 2 hours ago
B
Business Analyst, Security Education
BMO
Toronto, ON · FCP
- Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 2 hours ago
R
sales associate, plumbing
RONA
Saguenay, QC · Chicoutimi, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
R
sales associate, building materials
RONA
Saguenay, QC · Chicoutimi, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
R
Merchandising Service Associate-3
RONA
Fort McMurray, AB
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
R
Hardware & Tools sales, part time
RONA
Winnipeg, MB
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
R
Flooring sales, part time
RONA
Winnipeg, MB
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
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Production Microscope Soldering Technician
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 2 hours ago
A
Microelectronics Packaging Design Engineer
Actalent
Ottawa, ON · Kanata, ON
- $110,000 to $160,000 CAD / year
- Full-time
Lead and mentor junior members of the microelectronics design team, providing technical oversight, guidance, and support in day-to-day engineering activities.
Added 2 hours ago
BM
Manager, IT On Site Support
Baker McKenzie
Toronto, ON
- $81,000 to $90,700 CAD / year
The Manager, IT On Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business…
Added 2 hours ago
NC
Order Fulfillment Specialist
net2phone Canada
Ottawa, ON
- $45,000 to $48,000 CAD / year
- Full-time
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and…
Added 2 hours ago
K
Console Operator
Kyndryl
Regina, SK
- Full-time
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Added 2 hours ago
E
IT Operations & Procurement Coordinator - 6 Months Fixed Term
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Support the purchase of laptops, workstations, monitors, peripherals, networking equipment, software, and other IT products and services.
Added 3 hours ago
GBM - Trade Floor Technology Consultant Internship/Co-op - Summer 2027
Scotiabank
Toronto, ON
As a Trade Floor Technology Consultant, you will provide responsive technical consulting and support for solving computer and related technology issues on Scotiabank’s trade floor. As part…
Added 3 hours ago
Industry Advisor - Public Safety
Softchoice
Ottawa, ON
As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes…
Added 3 hours ago
I
Console Operator
ISM
Regina, SK
- Full-time
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Added 3 hours ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
Retail-specific Hardware, Software and Support processes
Added 3 hours ago
C
Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Support Contract Lifecycle alignment between T&I contracts, rapid technology shifts, market changes, compliance readiness, and financial forecasting.
Added 3 hours ago
CG
Laptop & Cell Phone Repair Technician!
Canada Gadgets
Brampton, ON
- Full-time
Company Description Canada Gadgets is a leading provider of electronic solutions, specializing in high-quality repair and maintenance services for a wide range of devices. The company is…

Computacenter AG & Co. oHG

On-Site Associate Technician (Technical Support)

Canada

Annual compensation: $60K - $70K CAD

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Job details

Pay: Annual compensation: $60K - $70K CAD
Posting language: English
Posted: Oct 23, 2026

Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).

Annual compensation: $60K - $70K CAD

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

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More about this job

Responsibilities

The Associate Technician is responsible for supporting, upgrading, and managing systems and services to meet Service Level Agreements while resolving technical incidents. They also handle hardware provisioning, asset inventory management, and provide on-site support for meeting room and mobile technologies.

Requirements

Candidates must have experience in gathering and analyzing information to solve technical problems and possess strong customer service skills. A security clearance is required, along with a minimum of 10 consecutive years of residency in Canada.

Skills

Technical support
Hardware troubleshooting
Software support
Asset management
Incident management
Service level agreements
SAP
MS Office
MS Teams
Mobile device management
Customer service
Problem solving
Time management
Communication
Inventory management
Onboarding

Benefits

Long-term career opportunities
Benefit plans

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
SLA
Incident Management
Asset Inventory
Onboarding
Offboarding
Lenovo Hubs
Teams Meeting Software
Mobile Devices
iPhone
Android
SAP
MS Office
MS Teams
Security Clearance
Supply Chain
Analytical Skills
Time Management
Customer Focused
IT Infrastructure
Digital Transformation
Electronic Scrap
Vendor Management

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