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Added 4 mins ago
Dealer Operations & Support Associate/Associé(e), soutien aux opérations de courtage
PBY Capital
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
We’re seeking a motivated, detail-oriented Dealer Operations & Support Associate to join our team. This role offers broad exposure across operations, technology, team support and…
Added 4 mins ago
ScotiaMcLeod Administrative Associate - St John's
Scotia Wealth Management
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 4 mins ago
Warehouse/Commis
DHL Express
Montreal, QC
Full-time
…concurrentiels, nos employés bénéficient d'une gamme de programmes, de services et des avantages qui apportent le meilleur à leur vie…
Added 4 mins ago
IT Vendor & Support Coordinator
Sym-Tech Dealer Services
Richmond Hill, ON
$90,000 to $100,000 CAD / year
Temporary
…passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means…
Added 5 mins ago
Customer Experience Associate - Lebourgneuf, QC - 22.5 hours/week
Scotiabank
QC · Lebourgneuf, QC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 19 mins ago
AVP, Student Experience and Success
Mount Royal University
Calgary, AB
Full-time
Reporting to the Vice-President, Students, the Associate Vice-President (AVP), Student Experience and Success is a senior member of the management team who works closely with the…
Added 20 mins ago
Retail Customer Service Coordinator Full Time Marshalls - Dufferin Mall
The TJX Companies, Inc.
Toronto, ON
Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 20 mins ago
Merchandise Processing Coordinator Full Time Winners - Cloverdale Mall
The TJX Companies, Inc.
Toronto, ON
Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 20 mins ago
Retail Store Associate Part time Seasonal Winner/Homesense
The TJX Companies, Inc.
London, ON
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 20 mins ago
retail store coordinator full time winners/homesense - westwood
The TJX Companies, Inc.
London, ON
Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 20 mins ago
Part Time Associate - Tamarack Centre
The TJX Companies, Inc.
Cranbrook, BC
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 20 mins ago
Associate Account Manager, Business Sales and Service - Pembina Location
Steinbach Credit Union
Winnipeg, MB
Full-time
We currently have an opportunity for the Associate Account Manager, Business Sales and Service to join our Corporate Sales team. As the Associate Account Manager, Business Sales and…
Added 20 mins ago
Associate, Wealth Management - 18 month contract
Royal Bank of Canada
Mississauga, ON
Full-time
The RBC Dominion Securities Branch located in Mississauga, ON is looking for an Associate to join the team in maintaining, developing and growing an Investment Advisor's business by…
Added 20 mins ago
Associate
Royal Bank of Canada
Toronto, ON
Full-time
…individual to join our leading wealth management firm as an Associate for a fast-growing…
Added 20 mins ago
Associate Operations Representative
Royal Bank of Canada
Vancouver, BC
Part-time
This position is primarily responsible for day-to-day operations of the Currency Processing Department. As an Account Services Representative, you will be responsible for verifying incoming…
Added 33 mins ago
Associate Product Manager
ORION Ontario's Research and Education Network
Toronto, ON
Full-time
As an Associate Product Manager, you will play a hands-on role in supporting the development, launch, and continuous improvement of ORION’s products and services. Working closely with the…
Added 35 mins ago
Production Associate - Cleaning Machine Operator - 2nd Shift
Cintas Canada
Toronto, ON · North York, ON
Full-time
Cintas is seeking a Production Associate – Cleaning Machine Operator to support the Rental Division. The Cleaning Machine Operator is responsible for safely and accurately inspecting mats…
Added 35 mins ago
Retail Customer Service Lead
PetSmart
Markham, ON
Full-time
PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This…
Added 35 mins ago
Production Associate - Utility III
Cintas Canada
Toronto, ON · Scarborough, ON
Full-time
Cintas is seeking a Production Associate – Utility III to support the Rental Division. This position is responsible for performing a variety of production jobs as directed by the shift…
Added 35 mins ago
Technical Program Manager
HCLTech
Vancouver, BC
$120,000 to $135,000 CAD / year
Full-time
Lead cloud-based initiatives leveraging AWS services and cloud-native architectures.
Added 36 mins ago
Systems Engineer - Managed Services
Exchange Technology Services Inc.
Winnipeg, MB
Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including…
Added 51 mins ago
Wireless Sales Consultant
Staples Canada
Ottawa, ON
Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 51 mins ago
Wireless Sales Consultant
Staples Retail
Mississauga, ON
Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 51 mins ago
Retail Print & Services Supervisor
Staples Canada
Kitchener, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 51 mins ago
Customer Service Representative (Motivator) - Toronto Richmond and Bathurst
GoodLife Fitness
Toronto, ON
Part-time
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products…

Computacenter

Onsite IT Support Technician

Toronto, ON, Canada

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA and provides timely and effective support.

They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem-solving skills).

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimizing adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail
Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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More about this job

Responsibilities

Resolve and document incidents and service requests within service-level requirements, escalating or transferring tickets when needed and providing timely technical support. Manage workplace hardware and software, asset inventory, onboarding and offboarding, mobile devices, meeting-room technology, vendor repairs, and customer communications.

Requirements

Candidates should have strong customer-service, analytical, communication, organization, and problem-solving skills, along with knowledge of SAP, Microsoft Office, Microsoft Teams, and IT products and technologies. They must be legally eligible to work in Canada and have lived in Canada for at least 10 consecutive years to qualify for the required security clearance.

Skills

IT Support
Incident Management
Service Request Management
SLA Management
Hardware Provisioning
Asset Management
Hardware and Software Troubleshooting
Remote Support
Mobile Device Support
Meeting-Room Support
Customer Service
Problem Solving
Communication
Time Management
Prioritization
SAP

Benefits

Long-Term Career Opportunities
Benefit Plans

Visa sponsorship

Not detected in the job text

Keywords

Service-Level Agreements
Incident Management
Service Requests
Ticketing
Escalation
Workarounds
Asset Inventory
Asset Management
Hardware Provisioning
Hardware Decommissioning
Onboarding
Offboarding
Lenovo Hubs
Microsoft Teams
Meeting-Room Support
Remote Support
iPhone
Android
SAP
Microsoft Office
IT Support
Technical Support
Troubleshooting
Vendor Repairs
Security Clearance
IT Infrastructure
Customer Service

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