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Added 3 mins ago
Senior Registered Veterinary Technician (Marine Life)
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
The Senior Registered Veterinarian Technician position has the primary responsibility of providing quality care to the animal collection, assist on a wide variety of standard clinical…
Added 3 mins ago
Registered Veterinary Technician (Marine Life)
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
The full-time Registered Veterinarian Technician position has the primary responsibility of providing quality care to the animal collection, assist on a wide variety of standard clinical…
Added 3 mins ago
Apprentice Tech - Truck
INLAND KENWORTH US INC
Winnipeg, MB
Full-time
The Apprentice Truck & Transport Technician will be responsible for repairing and maintaining diesel engine industrial trucks according to dealership and factory specifications under the…
Added 18 mins ago
Infrastructure Specialist
OFNTSC
Brantford, ON
College Diploma in Civil Engineering, Architectural Technology/Technician, or a related discipline.
Added 18 mins ago
Civil Engineering Technologist - MTO
Parsons Corporation
London, ON · Markham, ON · Oakville, ON · Ottawa, ON · Toronto, ON
Full-time
The Highway Technician / Technologist (also known as Highway Designer) in the Highways and Freeways group will play a pivotal role in advancing the growth of our Transportation Engineering…
Added 31 mins ago
IT Technician, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level IT Help Desk Technician will provide first-line technical support to users, troubleshoot various issues, document solutions, and collaborate…
Added 31 mins ago
Juniour Hardware Engineering Technician
Spyder Controls Corp.
Mcbride, BC
Full-time
We're looking for a Junior Hardware Engineering Technician to join our growing team in McBride, British Columbia. This role is intentionally designed for individuals at the beginning of…
Added 31 mins ago
Data Center Technician - Bilingual
Insight Global
Pointe-Claire, QC
$25 to $30 CAD / hour
Contract
As an Amazon Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues. You create and…
Added 48 mins ago
Tire Technician, Winnipeg Warman Road
Fountain Tire
Winnipeg, MB
Other
…dedicated associate to join our team as an Automotive Tire…
Added 1 hour ago
Production Technician – Field Operations
Airswift
Kitimat, BC
$53.41 to $61.05 CAD / hour
Full-time
The Production Field Technician is responsible for the safe and efficient operation of process, storage, loading, unloading, and utility systems within a large-scale LNG and natural gas…
Added 1 hour ago
Registered Veterinary Technician: 4-Day Work Week in Toronto
VetStrategy / Daubigny
Toronto, ON · East York, ON
At Coxwell Animal Clinic, we're looking for an enthusiastic Registered Veterinary Technician to join our close-knit, supportive team. Whether you're an experienced RVT or looking to…
Added 1 hour ago
Journeyperson or Apprentice Powerline Technician
Enwin Utilities
Windsor, ON
$35.64 to $50.92 CAD / hour
Full-time
…work performed. In addition to these duties, the Powerline Technician will be required to participate in regularly scheduled standby duty and afternoon shift on a rotation…
Added 1 hour ago
Survey Technician
Magris Talc
Timmins, ON
Full-time
Reporting to the Mine Engineer, the Survey Technician supports technical services and mine operations at the Penhorwood Mine. The role completes survey layout and pickup work, plans and…
Added 1 hour ago
Mechanical Engineering Technician – Production Support
Michelin
Shawinigan, QC
…production equipment, we are looking for a Mechanical Engineering Technician – Production Support to join our…
Added 1 hour ago
Technicien ÉLectromécanique
Actalent
Montreal, QC
Contract
…manufacturing support? We are looking for an Electromechanical Technician to join a growing and innovative…
Added 1 hour ago
IT Help Desk Technician, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and…
Added 1 hour ago
Information Technology Technician
Kelly Services (Canada), Ltd.
Burlington, ON
Contract
Job Title: Warehouse Technician II - Information technology
Added 1 hour ago
Laboratory Technician
Agropur
Truro, NS
Part-time
Post-secondary education, technology or sciences preferred, or enrollment in a science related discipline;
Added 1 hour ago
On-Site Associate Technician (Technical Support)
Computacenter AG & Co. oHG
Telecommuter, ON
The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure…
Added 1 hour ago
Service Supervisor
Toromont Cat
Sudbury, ON
Full-time
…Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care…
Added 1 hour ago
Field Electronics/Electrical/Instrumentation & Controls Technician - Fracturing
STEP Energy Services
Red Deer, AB
Full-time
Related education: Diploma or equivalent in Electronics Engineering Technology or Journeyman Instrumentation and Control Technician.
Added 1 hour ago
Login Technician
Element Materials Technology
Edmonton, AB
Other
Element has an opportunity for a Login Technician to join our rapidly expanding team. As a member of the operations team, the Login Technician will be responsible for receipt and inspection…
Added 2 hours ago
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Added 2 hours ago
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Added 2 hours ago
Laboratory Technician
WSP in Canada
Ottawa, ON
Full-time
…something. This is your chance to make an impact as a Laboratory Technician with a team that thrives on curiosity, connection, and…

Computacenter

Onsite IT Support Technician

Toronto, ON, Canada

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

About the role

The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA and provides timely and effective support.

They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem-solving skills).

What you'll be doing

Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.
Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.
Perform onboarding and offboarding tasks as per customer guidelines.
Provide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software
Provide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimizing adverse impact of incidents and service failures on business operations.
Support corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.
Manage customer expectations with conflicting priorities and diversified line of business.
Communicate timely, appropriately, and clearly to both internal and external IT units and customers.
Responsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.
Provide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.
Embrace and support Computacenter’s mission and core values.

What you have

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner.
The ability to quickly build and maintain relationships and foster teamwork with internal and external teams.
Have demonstrated ability to assess work process in order to overcome obstacles.
Must be customer focused with a proven track record of superior service.
Legally eligible to work in Canada
Security clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.
Good knowledge and experience of SAP, MS Office and MS Teams
Excellent attention to detail
Strategic thinking and tactical execution skills
Good knowledge of the IT industry and an understanding of IT technologies and products
Excellent written and verbal communication skills
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Resilience, and able to deal with stressful situations
Business and financial acumen with strong analytical skills
Demonstrate an understanding of product supply chains
Commercially astute
Team-oriented working and thinking

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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More about this job

Responsibilities

Resolve and document incidents and service requests within service-level requirements, escalating or transferring tickets when needed and providing timely technical support. Manage workplace hardware and software, asset inventory, onboarding and offboarding, mobile devices, meeting-room technology, vendor repairs, and customer communications.

Requirements

Candidates should have strong customer-service, analytical, communication, organization, and problem-solving skills, along with knowledge of SAP, Microsoft Office, Microsoft Teams, and IT products and technologies. They must be legally eligible to work in Canada and have lived in Canada for at least 10 consecutive years to qualify for the required security clearance.

Skills

IT Support
Incident Management
Service Request Management
SLA Management
Hardware Provisioning
Asset Management
Hardware and Software Troubleshooting
Remote Support
Mobile Device Support
Meeting-Room Support
Customer Service
Problem Solving
Communication
Time Management
Prioritization
SAP

Benefits

Long-Term Career Opportunities
Benefit Plans

Visa sponsorship

Not detected in the job text

Keywords

Service-Level Agreements
Incident Management
Service Requests
Ticketing
Escalation
Workarounds
Asset Inventory
Asset Management
Hardware Provisioning
Hardware Decommissioning
Onboarding
Offboarding
Lenovo Hubs
Microsoft Teams
Meeting-Room Support
Remote Support
iPhone
Android
SAP
Microsoft Office
IT Support
Technical Support
Troubleshooting
Vendor Repairs
Security Clearance
IT Infrastructure
Customer Service

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