Job Description
Location: Richmond Hill, ON (Hybrid)
In this position, you’ll be based in Richard Hill office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of flexible working . Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8.30am to 5.30pm. This is a replacement role on the team.
We give you a world of potential
This is a great department to join! Working in operations gives you a great understanding of our wider business as you get to work with multiple different business lines and see the many different transactions and work that Computershare is involved in.
Global Core Operations (GCO) provides centralized service delivery and internal support for Computershare’s commercial business lines, including Issuer Services, Corporate Trust and Employee Plans.
A role you will love
Serves as the North American Disbursements Subject Matter Expert (SME), providing quality control, guidance, and operational support to ensure all dividend payments are processed accurately and within established timelines. In this role, you will work closely with the Front Office and various internal stakeholders to ensure client expectations are met and service standards are maintained.
Provide Dividend Service Delivery
- Responsible for ensuring the timely delivery of dividend payments through effective coordination with internal and external stakeholders, including Shared Services, CCS, DRP, Tax, Treasury, and other business partners.
- Secure information and project manage delivery.
- Ensure all payment-related tasks, controls, and deliverables are properly documented, tracked, and completed within established service level agreements.
- Proactively identify and resolve issues that may impact payment delivery and escalate risks as appropriate.
Ensure Quality Products and Services are Delivered
- As the SME, provide guidance, coaching, and support to team members and internal stakeholders regarding disbursement processes. Train staff on complex, unique, and high-risk disbursement activities.
- Responsible for conducting quality reviews and controls oversight to ensure adherence to operational procedures, risk management documentation, issue resolution and regulatory obligations, etc.
- Investigate and resolve issues, exceptions, and process deficiencies in a timely manner.
- Collaborate with clients, vendors, and internal stakeholders to ensure the successful delivery of payments.
- Manage multiple priorities and project deliverables while meeting established service level agreements (SLAs).
- Interface with the clients, vendors, and internal stakeholders to ensure successful delivery of Payments.
- Ability to manage multiple project deliverables and ensure SLAs are met.
- Responsible for documentation of procedures, testing IT enhancements, data reporting, uploading, and downloading content, etc.
- Maintain and update operational procedures and process documentation.
- Participate in user acceptance testing (UAT) and validation of system enhancements, while supporting data reporting, analysis, and the upload and download of payment-related information.
- Identify opportunities for process improvements, increased automation, and enhanced controls to improve operational efficiency, accuracy, and client experience.
- Identify potential operational, financial, regulatory, and reputational risks, and escalate issues, exceptions, control gaps, and payment-related concerns to Management in a timely manner.
- Support the development and implementation of effective mitigation strategies to minimize risk and ensure successful payment delivery.
- Ensure quality product delivered.
Team Support
- Regularly receive escalated time sensitive tasks from management and ability to prioritize accordingly (BAU).
- What will you bring to the role
Required
Associate degree, diploma, or equivalent education from a college, university, or technical school, combined with relevant work experience; or an equivalent combination of education, training, and experience.
Experience working in a financial services, operations, payments, disbursements, transfer agency, or related environment.
Understanding of operational processes, controls, technologies, and performance metrics required to support the successful delivery of services and client outcomes.
Strong business-focused verbal and written communication skills, with the ability to effectively collaborate with internal and external stakeholders.
Working knowledge of accounting principles, reconciliation processes, and financial controls.
Experience using a variety of business and technical applications, including Microsoft Office products, workflow management systems, and reporting tools.
Strong attention to detail with the ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy.
Proven problem-solving, analytical, and organizational skills.
Preferred
Knowledge of dividend, disbursement, payment, transfer agency, or securities processing operations.
Knowledge of Computershare’s products, customer markets, regulatory environments, processes, and technologies applicable to this department’s specific functions.
Experience performing quality control reviews, risk assessments, procedure documentation, testing, and process improvement initiatives.
Prior experience serving as a subject matter expert (SME), trainer, or mentor within an operations environment.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $52k - $54k. This base pay range is specific to Richmond Hill, CA and may not be applicable to other locations.
AI statement
Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.
About Us
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
