Project Delivery Lead

Location: Montreal, Toronto, Vancouver, Calgary – Hybrid

In this position, you’ll be based in the Montreal, Toronto, Vancouver or Calgary, Canada offices for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8.30am to 5.30pm. This is a replacement position on the team. 

We give you a world of potential

Join our team as a Project Delivery Lead where you'll lead high-impact initiatives that drive client satisfaction, operational excellence, and business growth for Canada Issuer Services. You'll collaborate with senior leaders, support relationship management, and champion people-focused projects that enhance both client and employee experiences. If you're passionate about strategic execution, client engagement, and making a meaningful difference - this role is for you.

A role you will love

As a Project Delivery Lead, you’ll support key initiatives that enhance client satisfaction, retention, engagement, RM enablement and driving organic growth through the Existing Client Program. You’ll also contribute to people-focused projects across CIS North America, helping staff and managers deliver exceptional service to clients and shareholders.

In addition, you will work collaboratively with the Senior Manager and/or Head of Strategic Delivery to create project and implementation plans to successfully execute strategic initiatives and ensure key objectives are met. This includes coordinating internal resources across multiple teams and departments into highly functioning project teams to achieve business objectives and fulfil stakeholder needs, minimizing risk and maximizing positive impact.

In your capacity as Project Delivery Lead, you’ll help improve business performance by turning complex programs into clear, actionable plans, working with experts across teams to ensure successful execution. You’ll foster strong communication across departments and support meaningful process and culture change that benefits all.

You’ll also collaborate with regional leadership to track progress, review performance metrics, and address challenges or risks throughout project delivery.

Some of your key responsibilities will include:

• Consistently reviews, assesses and reports on assigned initiatives to ensure targets and timelines are being met as well as ensuring initiatives are continuing to provide overall business value. Actively communicates challenges, risks and opportunities.
• Operates in a collaborative and inclusive manner with stakeholders to ensure successful project completion as well as support organizational capacity for change.
• Actively participates in a variety of project and initiatives, including working some initiatives individually.
• Maintains strong two-way communication with stakeholders across various teams and departments.

What will you bring to the role

You bring a strong foundation in project and change management, knowledge of the Canadian Issuer Services business, and a proven ability to lead cross-functional teams. Your experience and leadership will help drive strategic initiatives and continuous improvement across the business.

Other key skills required for the role include:

Strong decision-making, influence, and negotiation skills to drive outcomes and resolve conflicts

Excellent written and verbal communication skills to support clear alignment and stakeholder engagement

Proven ability to mentor junior team members and foster a culture of continuous improvement

Skilled in stakeholder engagement across multiple regions and time zones

High accountability and ability to work independently while managing competing priorities

Strong attention to detail and evaluative judgment grounded in best practices

Ability to identify barriers to implementation and develop practical, effective solutions

Comfortable working under pressure and delivering to tight deadlines and milestones

Proficiency in creating and delivering presentations to diverse audiences

Strong interpersonal skills with a people-focused approach to leadership and collaboration

Ability to plan, prioritize, and manage workload effectively in dynamic environments

High degree of self-direction and motivation to achieve strategic goals

Preferred qualifications:

Previous staff management experience

Experience managing client relationships

Post-secondary degree

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefitsfor details. 

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit Computershare.com/careers-handbook.

Compensation. The typical base pay range for this role is $100,000 - $125,000. This base pay range is specific to these locations and may not be applicable to other locations: Toronto | Vancouver.

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.