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Added 26 mins ago
Manager, Customer Experience - Fixed Term Contract
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Part-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 26 mins ago
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Comrise

Senior Manager, Administration

Markham, ON, Canada

Pay: $110,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Senior Manager, Administration is responsible for leading and overseeing all administrative functions across the North America (Canada and the U.S.), including the Support Centers, retail stores, warehouses, and future business expansion initiatives.

This position serves as strategic business partner to all ESC, SC, USSC, Retail Stores and Leadership teams by establishing strong administrative governance, enhancing operational effectiveness, mitigating business risks, and ensuring administrative services effectively support organizational business growth and long-term objectives.

The incumbent is also responsible for developing regional administrative strategies, driving process optimization, leading, and developing the administration team, and ensuring that all administrative functions comply with corporate policies and regulatory requirements.

1. Strategic Leadership & Administration Governance

Lead the development and execution of administration strategies and align with the Company’s business objectives.
Lead the establishment of administrative policies, standard operating procedures, and governance frameworks.
Drive continuous improvement initiatives to enhance service quality and operational efficiency.
Lead cost optimization and resource allocation initiatives.
Provide strategic recommendations and decision support to senior management on administration-related matters.

2. Regional Administration Management

Oversee all administrative functions across the North America Support Centers, retail stores, and warehouses.
Ensure the effective operation of office services, facilities, equipment, travel arrangements, and vendor management.
Establish service standards and key performance indicators (KPIs).
Develop and manage the annual administration budget and operating expenses.
Review and approve administration-related expenditure and service agreements.

3. Asset Management

Oversee the management of company vehicles for Store support centers.
Ensure office and facility resources are utilized effectively.
Support future office expansion and relocation projects.

4. New Store & Business Expansion Support

Lead administration-related planning and setup activities for new stores, new offices, and business expansion projects.
Establish standard operating procedures for administrative support during new store openings.
Coordinate cross-functional resources to support major business initiatives.
Support business expansion and growth projects as required.

5. Risk Management & Compliance

Oversee licenses and permits application process.
Oversee insurance claims process.
Ensure compliance with government regulations and internal policies.
Represent and oversee the Administration function in audits and compliance reviews.

6. Vendor & Contract Management

Establish vendor management programs and procurement strategies.
Lead major contract negotiations and vendor performance management.
Develop service level agreements (SLAs) and performance metrics.
Continuously identify cost-saving and process improvement opportunities.

7. Team Leadership & Talent Development

Lead, coach, and develop the administration team.
Establish succession planning and talent development programs.
Set departmental goals and performance management processes.
Enhance employee engagement and leadership development.
Build a high-performing and collaborative team culture.

8. Business Partnership

Partner with other functional teams to drive company initiatives.
Provide analysis and recommendations related to administration management.
Lead special projects as assigned by senior management.
Represent the Administration function in cross-functional management meetings and decision-making discussions.

(You Should Have / Be)

Bachelor’s degree or above in Business Administration, Management, Finance, or a related discipline.
An MBA or relevant professional certification is an asset.
8 to 10 years of progressive experience in administration management.
At least 5 years of experience managing multi-site or regional operations.
Experience in retail, construction, or multi-location operations management is preferred.

Apply About employer

More about this job

Responsibilities

Lead administrative strategy, governance, and operations across North American support centers, retail stores, and warehouses, including budgets, facilities, assets, vendors, and expansion projects. Ensure compliance and risk management while developing the administration team and partnering with senior leaders and other functions to improve operational effectiveness.

Requirements

A bachelor’s degree or higher in business administration, management, finance, or a related discipline is required; an MBA or relevant professional certification is an asset. Candidates should have 8–10 years of progressive administration management experience, including at least five years managing multi-site or regional operations; retail, construction, or multi-location operations experience is preferred.

Skills

Administrative Strategy
Administrative Governance
Process Optimization
Budget Management
Cost Optimization
Asset Management
Risk Management
Regulatory Compliance
Vendor Management
Contract Negotiation
Team Leadership
Talent Development
Cross-Functional Collaboration
Business Partnership
Retail Operations

Visa sponsorship

Not detected in the job text

Keywords

Administrative Governance
Standard Operating Procedures
Operational Effectiveness
Process Optimization
Cost Optimization
Resource Allocation
Key Performance Indicators
Budget Management
Facilities Management
Office Services
Travel Arrangements
Vendor Management
Contract Negotiation
Service Level Agreements
Asset Management
Vehicle Management
New Store Openings
Business Expansion
Licenses And Permits
Insurance Claims
Regulatory Compliance
Audits
Risk Management
Succession Planning
Performance Management
Retail Operations
Multi-Site Operations

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