Jobs in Canada

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Added 10 mins ago
Customer Experience Associate - Uptown Saanich, BC (30 hours/week)
Scotiabank
Victoria, BC
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 10 mins ago
Field Operations Associate
Grainger Businesses
Swift Current No. 137, SK · SWIFT CURRENT, SK
DL NUMBER - Driver License, Valid and in State Must possess and maintain a valid driver’s license in province of residence Upon Hire required
Added 10 mins ago
Quality Assurance Associate
Canadian Blood Services
Edmonton, AB
Canadian Blood Services is looking for a Regular Full-time Quality Assurance Associate to join our dynamic Quality Assurance team, contributing to a broader, flexible role that spans…
Added 11 mins ago
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Marketing Coordinator, Quebec
Dormez-vous
Pointe-Claire, QC
- Full-time
…invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep…
Added 11 mins ago
CS
Project Coordinator
Cynet Systems
Regina, SK
- $35 to $40 CAD / hour
- Contract
Manage and track the procurements for IMIT equipment and services.
Added 11 mins ago
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Associate Site Director - Onsite
Concentrix
ON · Chatham-Kent, ON
- $97,900 to $120,000 CAD / year
- Full-time
Join a world-class team in Chatham, Canada, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As…
Added 26 mins ago
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Relationship Manager Intern, Business Markets
RBC
Langley (District), BC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 26 mins ago
RB
Relationship Manager Intern, Business Markets
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 26 mins ago
LG
Weighing Associate
LGC Group
Vaughan, ON
- $42,000 to $47,000 CAD / year
- Full-time
…in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer…
Added 41 mins ago
Veterinarian - Animal Medical Centre South
VetStrategy / Daubigny
Dunmore, AB
Our Customer Promise – To deliver world-class veterinary care, locally.
Added 41 mins ago
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Large Group Account Executive, Group Benefits
Desjardins
Toronto, ON
- Full-time
Must have a valid driver’s license and access to a vehicle
Added 41 mins ago
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Financial Services Associate, Imperial Service
CIBC
Edmonton, AB
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 41 mins ago
C
Financial Services Associate, Imperial Service
CIBC
Edmonton, AB
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 41 mins ago
C
Client Engagement Associate
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 56 mins ago
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Front Desk Associate, 333 Seymour (Vancouver)
WeWork
Vancouver, BC
- Full-time
As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the…
Added 56 mins ago
Store Associate
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Must have a valid, unrestricted Driver’s License
Added 56 mins ago
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Special Project Specialist
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- Full-time
…it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help…
Added 56 mins ago
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Front Desk Associate
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- Full-time
…communicate effectively with management and provide superior customer services to our members and…
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Sales Associate
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Montreal, QC
- Full-time
Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer…
Added 56 mins ago
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Retail Store Associate Full Time , Marshalls Dufferin Mall, Toronto
The TJX Companies, Inc.
Toronto, ON
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
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Warehouse Associate
FTAI Aviation
Montreal, QC
- Full-time
Day Shift - Monday to Friday 05h30 - 14h00 · Must have good interpersonal skills and be able to work as a team member to achieve the company’s quality and production standards
Added 1 hour ago
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Food Service Attendant (Full-Time - Tim Horton (YYZ)
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Mississauga, ON
- Full-time
SSP Canada operates more than 30 restaurants throughout Toronto Pearson International Airport. The Food Service Associate plays a vital role in delivering excellent customer experiences by…
Added 1 hour ago
Associate Private Banker
Scotiabank
Toronto, ON
We are looking for an Associate Private Banker with passion for providing customer service excellence. You will contribute to developing relationships through sound advice and…
Added 1 hour ago
Customer Experience Associate - Bay Roberts, Newfoundland (26.25 Hours/ Week)
Scotiabank
Bay Roberts, NL
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
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Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
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- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Concentrix

Associate Site Director - Onsite

ON, Canada
Chatham-Kent, ON, Canada

$97,900 to $120,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $97,900 to $120,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Education: High school diploma
Posting language: English
Posted: Nov 10, 2026

Original job description

Join a world-class team in Chatham, Canada, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Associate Site Director position at Concentrix is the right place for you!

As an Associate Site Director, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Associate Site Director, you’ll:

The Associate Site Director will oversee the Customer Care operations at our Chatham, Ontario location.
Will be fully responsible in overseeing the operating, including managing a group of leaders who own driving exceptional customer experiences for the clients we support.
Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement.
Analyzes operations and efficiency of the operations team and implements changes to ensure best class service.
Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports.
Direct and manage all site activities and performance strategies, collaborates with Workforce Management, Training, Quality, Human Resources, etc.
This role needs a strong team player who understands how to work effectively in a large, fast paced, evolving organization; establish and maintain effective working relationships across the organization; mentor teams and ensure success by driving operational excellence daily.
Can demonstrate abilities to be a great site leader - overseeing multiple programs, 250+ FTE
Strong relationship developer with clients - clients are Auto & Tech so those industries would be a plus
Demonstrate capabilities to work across different departments - Ops, Training, Quality, TA, Facilities, etc
MUST be onsite in Chatham location every day, not a hybrid position
Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Site Director role include:

18 Years of age or older with a completed High School Diploma or GED required
Oversee and running a site of approx. 250 staff members
Responsible for client interaction for multiple clients, Key Process Indicator (KPI) attainment and complete financial accountability
Experience in managing multiple lines of business types
High customer satisfaction and achievement of Service Level Agreements
Promote employee satisfaction and low attrition
Maintain a positive working environment and promote company culture initiatives
Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale
Manage operating budget for sites to meet profitability margins
Ensures operations delivery of client requirements as per contractual agreement, for example Customer Satisfaction (CSAT) where applicable, service levels and other program KPI
Monitors center performance to ensure quality and service goals are met
Establishes, builds and monitors ongoing client relations ensuring effective and positive customer interaction and satisfaction
Willingness to work a flexible schedule

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Paid training and lucrative employee referral program.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 11/15/2026.

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More about this job

Responsibilities

Oversee customer care operations at the Chatham site, leading multiple programs and a team of leaders responsible for more than 250 employees, client outcomes, and operational performance. Manage site staffing, budgets, training, talent development, client relationships, and cross-functional initiatives to meet contractual requirements, service levels, quality goals, and financial targets.

Requirements

Applicants must be at least 18 and have a high school diploma or GED, with experience and capability to lead a large site and manage multiple lines of business, client relationships, KPIs, and financial accountability. The role requires a flexible schedule and daily onsite work in Chatham; experience in the automotive or technology industries is an advantage.

Skills

Site Leadership
Customer Care Operations
Operational Excellence
Budget Management
Financial Accountability
Workforce Management
Staffing
Talent Development
Performance Management
KPI Attainment
Customer Satisfaction
Quality Management
Cross-Functional Collaboration
Employee Engagement

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Paid Holidays
Paid Training
Employee Referral Program
Early Pay Access
Health And Wellness Programs
Mentorship Programs
Career Development Programs
Networking Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care Operations
Site Leadership
Client Relations
Automotive
Technology
Key Performance Indicators
Customer Satisfaction
Service Level Agreements
Financial Accountability
Operating Budget
Workforce Management
Staffing
Training
Quality Management
Human Resources
Talent Acquisition
Performance Management
Employee Retention
Employee Engagement
Operational Excellence
Continuous Improvement
Contractual Requirements
Multiple Lines Of Business
Cross-Functional Collaboration

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Jobs in Canada