Jobs in Canada

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Added 1 min ago
Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT
Montreal, QC
OPAL-RT Technologies is looking for a Human Resources Business Partner (hybri
Added 1 min ago
PG
Product Manager - Membership
Perseus Group, Constellation Software
Canada
- Full-time
You'll report to the Director of Professional Services and work closely with club stakeholders and internal teams to make sure AXIS supports effective membership administration, growth,…
Added 1 min ago
ES
Revenue Operations Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
…compensation numbers that go-to-market leaders use to run the business: bookings and attainment, win rates, pipeline health, retention, and the commission payouts calculated against them.…
Added 1 min ago
JI
Branch Manager - Head Office (Saint John N.B)
J.D. Irving, Limited
Saint John, NB
- Full-time
At Chandler, we believe strong leadership creates exceptional customer experiences, engaged teams, and sustainable business growth. We are seeking a Branch Manager to lead our Saint John…
Added 1 min ago
IM
Director, Risk and Performance Technology
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
Support business case development, vendor evaluations, and technology investment decisions related to Risk and Performance platforms.
Added 1 min ago
KS
Temporary Sales Associate
kate spade new york
Vaughan, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 min ago
Senior Director, IT Operations and Cybersecurity
VIA HFR - VIA TGF Inc
Ottawa, ON · Montreal, QC · Toronto, ON · Quebec, QC
Would you like to take on a stimulating, high-impact challenge? We are looking for a Senior Director, IT Operations and Cybersecurity.
Added 15 mins ago
Manager, Health & Safety - Project Delivery
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Senior Manager, Loyalty Partnerships (Toronto, ON)
Scotiabank
Toronto, ON
…models into existing Scotiabank Loyalty programs and helps the Director deliver those to a broader set of Scotiabank Clients. Interact with key partners and develop innovative plans and…
Added 15 mins ago
E
Director of Care (DOC) - Full Time (FT) - Hillcrest Place
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- Full-time
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AB
Positions with supervisory responsibilities must have two (2) years progressively responsible supervisory experience
Added 15 mins ago
Associate Director OR Senior Manager - Data Strategy & Data-Enabled Solutions - National
EY
Halifax, NS · Victoria, BC · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
…strategy, analytics, data architecture, and hands-on solution development, and will operate as a connector between business leadership, data and technology teams, and solution delivery.…
Added 15 mins ago
Data Strategy & Data Enabled Solutions - Senior Manager or Associate Director - Toronto
EY
Toronto, ON
…strategy, analytics, data architecture, and hands-on solution development, and will operate as a connector between business leadership, data and technology teams, and solution delivery.…
Added 15 mins ago
F
Account Manager, British Columbia/Alberta
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
Reporting into the Sales Director, Western Canada, this B2B role involves building merchant relationships and partnering directly with the owners, finance managers and sales agents. This…
Added 15 mins ago
F
Account Manager, British Columbia/Alberta
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
Reporting into the Sales Director, Western Canada, this B2B role involves building merchant relationships and partnering directly with the owners, finance managers and sales agents. This…
Added 15 mins ago
Advanced DevOps Engineer - EA Sports Technology
Electronic Arts
Vancouver, BC
You will partner with the Operations Development Director and Technical Director to estimate, plan, and implement projects while delivering exceptional results. You have demonstrated…
Added 16 mins ago
C
Associate Site Director - Onsite
Concentrix
ON · Chatham-Kent, ON
- $97,900 to $120,000 CAD / year
- Full-time
Join a world-class team in Chatham, Canada, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As…
Added 31 mins ago
SB
Manager, Channel Operations & Planning
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
…dedicated team based in Mississauga, Ontario and reporting to the Director, Channel Marketing. The Manager, Channel Operations & Planning will play a critical role in supporting the…
Added 31 mins ago
Senior Manager Operations
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting to the Director of Operations, the Senior Manager, Operations is responsible for the performance and development of the manufacturing and production planning functions. As a…
Added 31 mins ago
HR
Manager, Human Resources Operations
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Toronto, ON · Greater Toronto, ON
- Other
Reporting to the Director, Talent Acquisition, Total Rewards and People Analytics, you will lead the development and improvement of compensation strategies, programs, policies, and…
Added 31 mins ago
BC
Performance Measurement Specialist
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Vancouver, BC
- Full-time
(a minimum of 2 days in office)
Added 31 mins ago
XC
Gestionnaire de l'approvisionnement et de la planification des matériaux // Procurement & Materials Planning Manager
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Remote, Canada
- Full-time
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Added 46 mins ago
C
Sr. Director Clinics & Specialized Nursing Services
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Oakville, ON · CAN > ON > Oakville > Superior Crt
- Full-time
Reporting to the Vice President, Nursing, Clinics and Scheduling Operations, the Senior Director, Clinics & Specialized Nursing Services is responsible for managing/overseeing all Clinics…
Added 46 mins ago
S
Multicultural Growth Analyst
Sysco
Toronto, ON · Sysco Toronto
- Full-time
…Growth Analyst to support the execution of our multicultural business growth strategy. This role plays a key part in driving customer acquisition, onboarding, assortment optimization,…
Added 46 mins ago
M
Gestionnaire, Comptabilité et contrôles - Manager, Accounting & Controls - Retail Banner Group
McKesson
Montreal, QC
- Full-time
Reporting to the Director, accounting & controls in Retail Banner Group, the Manager will be responsible for preparation and distribution of various internal financial statements to…

Concentrix

Associate Site Director - Onsite

ON, Canada
Chatham-Kent, ON, Canada

$97,900 to $120,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $97,900 to $120,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Education: High school diploma
Posting language: English
Posted: Nov 10, 2026

Original job description

Join a world-class team in Chatham, Canada, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Associate Site Director position at Concentrix is the right place for you!

As an Associate Site Director, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Associate Site Director, you’ll:

The Associate Site Director will oversee the Customer Care operations at our Chatham, Ontario location.
Will be fully responsible in overseeing the operating, including managing a group of leaders who own driving exceptional customer experiences for the clients we support.
Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement.
Analyzes operations and efficiency of the operations team and implements changes to ensure best class service.
Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports.
Direct and manage all site activities and performance strategies, collaborates with Workforce Management, Training, Quality, Human Resources, etc.
This role needs a strong team player who understands how to work effectively in a large, fast paced, evolving organization; establish and maintain effective working relationships across the organization; mentor teams and ensure success by driving operational excellence daily.
Can demonstrate abilities to be a great site leader - overseeing multiple programs, 250+ FTE
Strong relationship developer with clients - clients are Auto & Tech so those industries would be a plus
Demonstrate capabilities to work across different departments - Ops, Training, Quality, TA, Facilities, etc
MUST be onsite in Chatham location every day, not a hybrid position
Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Site Director role include:

18 Years of age or older with a completed High School Diploma or GED required
Oversee and running a site of approx. 250 staff members
Responsible for client interaction for multiple clients, Key Process Indicator (KPI) attainment and complete financial accountability
Experience in managing multiple lines of business types
High customer satisfaction and achievement of Service Level Agreements
Promote employee satisfaction and low attrition
Maintain a positive working environment and promote company culture initiatives
Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale
Manage operating budget for sites to meet profitability margins
Ensures operations delivery of client requirements as per contractual agreement, for example Customer Satisfaction (CSAT) where applicable, service levels and other program KPI
Monitors center performance to ensure quality and service goals are met
Establishes, builds and monitors ongoing client relations ensuring effective and positive customer interaction and satisfaction
Willingness to work a flexible schedule

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $97,900.00- $120,000.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Paid training and lucrative employee referral program.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 11/15/2026.

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More about this job

Responsibilities

Oversee customer care operations at the Chatham site, leading multiple programs and a team of leaders responsible for more than 250 employees, client outcomes, and operational performance. Manage site staffing, budgets, training, talent development, client relationships, and cross-functional initiatives to meet contractual requirements, service levels, quality goals, and financial targets.

Requirements

Applicants must be at least 18 and have a high school diploma or GED, with experience and capability to lead a large site and manage multiple lines of business, client relationships, KPIs, and financial accountability. The role requires a flexible schedule and daily onsite work in Chatham; experience in the automotive or technology industries is an advantage.

Skills

Site Leadership
Customer Care Operations
Operational Excellence
Budget Management
Financial Accountability
Workforce Management
Staffing
Talent Development
Performance Management
KPI Attainment
Customer Satisfaction
Quality Management
Cross-Functional Collaboration
Employee Engagement

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Paid Holidays
Paid Training
Employee Referral Program
Early Pay Access
Health And Wellness Programs
Mentorship Programs
Career Development Programs
Networking Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care Operations
Site Leadership
Client Relations
Automotive
Technology
Key Performance Indicators
Customer Satisfaction
Service Level Agreements
Financial Accountability
Operating Budget
Workforce Management
Staffing
Training
Quality Management
Human Resources
Talent Acquisition
Performance Management
Employee Retention
Employee Engagement
Operational Excellence
Continuous Improvement
Contractual Requirements
Multiple Lines Of Business
Cross-Functional Collaboration

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Work requirements

Jobs in Canada