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Added 12 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour
Shoppers Drug Mart
Quebec, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 12 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Hamilton, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Paradise, NL
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
North Battleford, SK
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
North Battleford, SK
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Dorval, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 12 mins ago
SD
Technicien en pharmacie assujetti à une règlementation, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Montréal-Ouest, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 12 mins ago
SD
Technicien en pharmacie assujetti à une règlementation, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montréal-Ouest, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 12 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Bolton, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
SD
Merchandiser, Hourly Part Time Evening
Shoppers Drug Mart
Surrey, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 26 mins ago
Assistant General Manager
Recipe Unlimited
Oakville, ON
Overview: Our Assistant Managers are hands-on and work as a team with each associate to deliver the Perfect Guest Experience to our Guests each and every time.
Added 26 mins ago
R
Relationship Manager, Business Market
RBC
Ottawa, ON
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 26 mins ago
UO
Academic and Career Advisor
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
- $7,158.42 to $10,292.25 CAD / month
- Part-time
UBCO | Program Support | Academic and Career Advising
Added 41 mins ago
MU
Operations, Housing and Conference Services Manager
McGill University
Res. Carrefour Sherb
- Full-time
Reporting to the Associate Director, Conference, Events and Accommodations, the Operations, Housing and Conference Services Manager is responsible for managing the Student Housing and…
Added 41 mins ago
MU
Masters Programs Recruiter
McGill University
Montreal, QC · Bronfman Building
- Full-time
Under the direction of the Associate Director, Admissions & Recruitment, and working in close collaboration with the Admissions team members, the incumbent is actively involved in the…
Added 41 mins ago
C
Associate Financial Advisor - Labrador City, NL
CIBC
Labrador City, NL
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 41 mins ago
C
Lake Country and Northern Ontario Opportunities (Multiple Locations)
CIBC
Barrie, ON · Chatham-Kent, ON · Dryden, ON · Forest, ON · Fort Frances, ON · Goderich, ON · Hearst, ON · Huntsville, ON · Kapuskasing, ON · ON · Kirkland Lake, ON · Listowel, ON · Manitouwadge, ON · Mitchell, ON · Moosonee, ON · Owen Sound, ON · Petrolia, ON · Port Elgin, ON · Red Lake, ON · Sarnia, ON · Sault Ste. Marie, ON · Sioux Lookout, ON · Stratford, ON · Strathroy, ON · Sudbury, ON · Temiskaming Shores, ON · Thunder Bay, ON · Timmins, ON · Walkerton, ON · Wingham, ON
- Full-time
…forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their…
Added 41 mins ago
C
Client Engagement Associate
CIBC
Victoria, BC
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 41 mins ago
C
Client Engagement Associate - LaChute
CIBC
Lachute, QC
- Full-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 41 mins ago
C
Client Engagement Associate - Rouyn-Noranda
CIBC
Rouyn-Noranda, QC · Principale & Perreault
- Full-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 41 mins ago
A
Food & Beverage - Seasonal Service Associate, Internal Restaurant
Aritzia
Delta, BC
- $20 to $40 CAD / hour
- Part-time
…responsible for curating and providing a world-class Commissary program to Aritzia employees and guests. As the Service Associate, Internal Restaurant, you will support with delivering…

Concentrix

Automotive Consumer Affairs Specialist - Tier 3 (On-Site)

Chatham-Kent, ON, Canada
Chatham, ON, Canada

The base salary for this position is $23/hour (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. · Full-time

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Job details

Pay: The base salary for this position is $23/hour (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum of 1-2 years of experience in customer relations, case management or a related field.
Posting language: English
Posted: Oct 29, 2026

Original job description

Join a world-class team in Chatham, ON, as a Automotive Consumer Affairs Specialist! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Consumer Affairs Specialist - Tier 3 position at Concentrix is the right place for you!

As an Automotive Consumer Affairs Specialist - Tier 3, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As an Automotive Consumer Affairs Specialist, you will:

Serve as the primary point of contact for complex and escalated customer concerns, ensuring timely, professional, and resolution-focused case management.
Communicate effectively with a broad range of stakeholders, including Attorney General offices, legal representatives, retailers, consumers, Regional Managers, Regional Warranty Consumer Affairs Managers, regulatory agencies, and internal business partners.
Evaluate customer claims for Lemon Law and warranty-related eligibility by reviewing repair histories, supporting documentation, applicable laws, and company policies.
Lead complex case investigations by gathering facts, analyzing root causes, and collaborating with internal and external partners to drive resolution.
Manage Attorney General complaints, Better Business Bureau (BBB) complaints, regulatory inquiries, and other high-visibility customer concerns.
Partner closely with retailers, Regional Managers, Regional Warranty Consumer Affairs Managers, and field personnel to investigate issues and ensure timely case progression.
Facilitate communication between customers, retailers, field teams, and internal stakeholders to support efficient case resolution and positive customer outcomes.
Ensure all case documentation is accurate, complete, and maintained in accordance with company policies, procedures, and regulatory requirements.
Monitor response timelines, service level agreements (SLAs), and regulatory deadlines to ensure compliance and timely case closure.
Prepare clear, professional written communications for customers, legal representatives, regulatory agencies, and internal leadership.
Exercise sound judgment, professionalism, and discretion when handling sensitive customer, legal, and regulatory matters.

Your Qualifications

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Consumer Affairs Specialist role include:

Associate or Bachelor's degree preferred, or equivalent combination of education and relevant work experience.
Minimum of 1-2 years of experience in customer relations, case management or a related field.
Proven ability to manage complex, sensitive, and escalated customer cases with minimal supervision.
Exceptional written and verbal communication skills with the ability to effectively communicate across all levels of the organization.
Strong critical thinking, analytical, problem-solving, and decision-making skills.
Excellent organizational and time management skills with the ability to effectively manage multiple priorities and deadlines.
Strong attention to detail and commitment to maintaining accurate and thorough case documentation.
Advanced proficiency in Microsoft Office applications and case management systems.
Demonstrated ability to interpret policies, procedures, and regulatory requirements while applying sound business judgment.
Ability to work independently in a fast-paced environment while consistently meeting quality, productivity, and compliance expectations.
Commitment to delivering an exceptional customer experience while balancing customer advocacy and business objectives.
Must be available to work assigned business hours without exceptions or restrictions. ( Mon-Fri 9am-8pm EST)

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary for this position is $23/hour (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
Paid training
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical And Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Déclaration d'égalité des chances

Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.

Déclaration d'aménagement raisonnable

Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant app.acco@concentrix.com. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.

Intelligence artificielle (IA)

Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.

Autorisation de travail

Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés.

Pour plus d'informations sur les provinces de travail disponibles et l'égalité des chances en matière d'emploi en tant que candidat, veuillez cliquer ICI.

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More about this job

Responsibilities

Manage complex and escalated consumer cases, including Lemon Law and warranty eligibility reviews, Attorney General and BBB complaints, and regulatory inquiries. Investigate issues, coordinate with customers and internal and external stakeholders, maintain accurate case records, and meet response timelines and regulatory deadlines.

Requirements

An associate or bachelor's degree is preferred, or equivalent education and relevant experience, along with at least 1–2 years in customer relations, case management, or a related field. Candidates should have strong communication, analytical, organizational, and documentation skills; proficiency with Microsoft Office and case management systems; and availability for assigned business hours Monday through Friday, 9 a.m.–8 p.m. EST.

Skills

Customer Relations
Complex Case Management
Escalation Management
Written Communication
Verbal Communication
Critical Thinking
Analytical Skills
Problem-Solving
Decision-Making
Organization
Time Management
Attention to Detail
Microsoft Office
Regulatory Compliance
Root Cause Analysis
Stakeholder Collaboration

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Paid Holidays
Paid Training
DailyPay Early Pay Access
Health and Wellness Programs
Mentorship Programs
Career Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Automotive Consumer Affairs
Customer Relations
Case Management
Escalated Customer Concerns
Lemon Law
Warranty Eligibility
Attorney General Complaints
Better Business Bureau Complaints
Regulatory Inquiries
Regulatory Compliance
Case Investigations
Root Cause Analysis
Repair Histories
Customer Advocacy
Stakeholder Communication
Case Documentation
Service Level Agreements
Regulatory Deadlines
Microsoft Office
Case Management Systems
Customer Experience

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