Customer Service Rep (Bilingual: French/English) On-Site

WHAT YOU WILL DO IN THIS ROLE

As a Bilingual Customer Service Representative, you will:

• Welcome customers to the brand and our variety of products
• Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally
• Assist customers with vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs
• Listen attentively to our Member's needs, while demonstrating empathy and building rapport
• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Customer Service Representative role include:

• The ability to read, write, and speak French and English Fluently
• 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial
• A High School Diploma (or equivalent)
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Computer proficiency (including knowledge of windows-based application)

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $24.56 - $28.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• Paid training and lucrative employee referral program.
• DailyPay enrollment option to access pay "early," when you want it
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more