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Added 8 mins ago
Executive Director, Campus Safety Services
Georgian College
ON
…applicable laws, regulations and procedures relating to occupational health and safety, campus safety and security are understood and complied with by the college community. This includes…
Added 8 mins ago
Clinical Therapist, Intensive Outreach Services
Nova Scotia Health and IWK Health
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…reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome…
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Health Care Social Worker (Masters) - Oncology
Nova Scotia Health and IWK Health
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Reporting to the Health Services Manager, the Health Care Social Worker provides a diverse range of interventions to clients and their families, enabling them to achieve their optimal level…
Added 8 mins ago
S
Director - East Harbor
SYSTRA
Toronto, ON
- Full-time
Reporting to the Stations Vice President, the Owners Representative Director - Stations will provide project management and leadership to the two Alliance delivered new stations on the GO…
Added 24 mins ago
SP
Customer Experience Representative
Sifton Properties Limited
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- Full-time
…contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live, work and…
Added 38 mins ago
CBMC, Site Coordinator
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Cape Breton Zone: Sydney (Cape Breton Regional Hospital), Cheticamp (Sacred Heart Community Health Centre)
Added 39 mins ago
GO
Manager Third Party Funding and Reporting
Government of Nunavut Recruitment
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- Full-time
Ensuring Department of Health’s Year-end submissions adhere to all current financial reporting standards and guidelines;
Added 39 mins ago
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Director, Facilities Operations and Maintenance – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work…
Added 1 hour ago
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Customer Service / Tech Support Rep (On-Site)
Concentrix
Belleville, ON
- Full-time
Join a world-class team in Belleville, ON, as a Customer Service / Tech Support Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer…
Added 1 hour ago
C
Customer Service Rep (Travel Enthusiast) On-Site
Concentrix
NS · Glace Bay, NS
- Full-time
Join a world-class team in Cape Breton, NS, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 1 hour ago
C
Customer Service Rep – On-Site (Bilingual: French / English)
Concentrix
Chatham-Kent, ON · Chatham, ON
- Full-time
Join a world-class team in Chatham, as a French Bilingual Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer…
Added 1 hour ago
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Customer Service Rep (Travel Enthusiast) On-Site
Concentrix
Dartmouth, NS
- Full-time
Join a world-class team in Dartmouth, NS, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 1 hour ago
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Customer Service Rep (Bilingual: French/English) On-Site
Concentrix
Oshawa, ON
- Full-time
Join a world-class team in Oshawa, ON, as a Bilingual Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions…
Added 1 hour ago
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Emergency Services Representative (Bilingual: French / English) On-Site
Concentrix
Mississauga, ON
- Full-time
Join a world-class team in Mississauga, ON, as an Emergency Services Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences…
Added 1 hour ago
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Customer Service Rep – Automotive (On-Site)
Concentrix
Mississauga, ON
- Full-time
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Added 1 hour ago
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Customer Service Representative - Parts Services (On-Site)
Concentrix
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- Full-time
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Added 1 hour ago
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Automotive Customer Service Representative (On-Site)
Concentrix
Oshawa, ON
- Full-time
Join a world-class team in Oshawa, ON, as an Automotive Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer…
Added 1 hour ago
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Automotive Customer Service Rep (Bilingual: French / English) On-site
Concentrix
Hamilton, ON
- Full-time
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Added 1 hour ago
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Customer Service / Inside Sales Rep (On-Site)
Concentrix
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- Full-time
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Added 1 hour ago
IH
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- Full-time
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Added 1 hour ago
IH
Registered Nurse (RN) | Outreach
Interior Health Authority
Kelowna, BC
- Internship
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 1 hour ago
IH
Registered Nurse/Registered Psychiatric Nurse (RN/RPN) | Mental Health and Substance Use
Interior Health Authority
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Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…

Concentrix

Customer Service Rep (Travel Enthusiast) On-Site

NS, Canada
Glace Bay, NS, Canada

The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. · Full-time

Apply About employer

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Job details

Pay: The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

What You Will Do In This Role

As a Customer Service Representative, you’ll:

Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.
Determine customer reservation needs and preferences by utilizing established question and answer techniques
Greet and converse with customers in a courteous, friendly, and professional manner.
Make recommendations based on the customer’s needs and preferences. ( air, hotel, car and ancillary travel products)
Research travel rates, destinations, options, and packages for customers.
Process travel transactions by entering accurate and complete reservation information into the relevant systems
Professionally and accurately support customer requests for itinerary changes or cancellations.
Correctly answer general travel and site related questions from customers
Deliver expert customer experiences…with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

High school degree or equivalent (required)
Travel savvy: passion / experience with travel
Sales/service experience in retail, sales, service or other "helping" business (preferred)
Available to work the following range of shifts: start times ranging from 1:00 p.m. to 4:00 p.m. end. End times anywhere from 10pm - 1am
Training times: Mon-Fri 1:30 p.m. to 10:00 p.m.
Willingness to work flexible shifts ( Mon-Fri 8am-1am AST, Sat-Sun 8am-10pm AST)
TICO certification (preferred)
GDS experience for Service Agents (preferred
Proficiency in a multi-system environment
Exceptional verbal and written communication skills in English
Typing 35 wpm as verified by a formal test
Excellent computer skills and eagerness to excel at technical systems and internal tools
Eagerness to learn new technologies

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Paid training and lucrative employee referral program.
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team.
Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
A range of other perks and benefits

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical And Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

Read the full bilingual original

Join a world-class team in Cape Breton, NS, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

What You Will Do In This Role

As a Customer Service Representative, you’ll:

Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.
Determine customer reservation needs and preferences by utilizing established question and answer techniques
Greet and converse with customers in a courteous, friendly, and professional manner.
Make recommendations based on the customer’s needs and preferences. ( air, hotel, car and ancillary travel products)
Research travel rates, destinations, options, and packages for customers.
Process travel transactions by entering accurate and complete reservation information into the relevant systems
Professionally and accurately support customer requests for itinerary changes or cancellations.
Correctly answer general travel and site related questions from customers
Deliver expert customer experiences…with a smile.

High school degree or equivalent (required)
Travel savvy: passion / experience with travel
Sales/service experience in retail, sales, service or other "helping" business (preferred)
Available to work the following range of shifts: start times ranging from 1:00 p.m. to 4:00 p.m. end. End times anywhere from 10pm - 1am
Training times: Mon-Fri 1:30 p.m. to 10:00 p.m.
Willingness to work flexible shifts ( Mon-Fri 8am-1am AST, Sat-Sun 8am-10pm AST)
TICO certification (preferred)
GDS experience for Service Agents (preferred
Proficiency in a multi-system environment
Exceptional verbal and written communication skills in English
Typing 35 wpm as verified by a formal test
Excellent computer skills and eagerness to excel at technical systems and internal tools
Eagerness to learn new technologies

The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Paid training and lucrative employee referral program.
DailyPay enrollment option to access pay "early," when you want it.
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team.
Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical And Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Déclaration d'égalité des chances

Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.

Déclaration d'aménagement raisonnable

Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant app.acco@concentrix.com. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.

Intelligence artificielle (IA)

Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.

Autorisation de travail

Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés.

Pour plus d'informations sur les provinces de travail disponibles et l'égalité des chances en matière d'emploi en tant que candidat, veuillez cliquer ICI.

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More about this job

Responsibilities

Assist customers with researching and purchasing travel by identifying their needs, recommending suitable air, hotel, car, and ancillary products, and researching rates and destinations. Process reservations accurately, handle itinerary changes and cancellations, and answer general travel and website questions while providing courteous service.

Requirements

A high school diploma or equivalent is required, along with travel knowledge or interest, strong English communication skills, computer proficiency, and typing speed of 35 words per minute verified by a formal test. Retail, sales, service, TICO certification, and GDS experience are preferred; candidates must be available for flexible afternoon, evening, and weekend shifts.

Skills

Customer Service
Travel Planning
Sales
Reservation Processing
Customer Needs Assessment
Travel Research
Itinerary Changes
Cancellations
Verbal Communication
Written Communication
Typing
Computer Skills
Multisystem Proficiency
Technical Systems
Customer Recommendations

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Paid Holidays
Paid Training
Employee Referral Program
Early Pay Access
Health and Wellness Programs
Mentorship Programs
Career Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Travel Reservations
Travel Planning
Air Travel
Hotels
Car Rentals
Ancillary Travel Products
Reservation Systems
GDS
TICO Certification
Sales
Customer Experience
Customer Needs Assessment
Travel Rates
Destinations
Travel Packages
Itinerary Changes
Cancellations
Multisystem Environment
Typing
English Communication
Computer Skills
Technical Systems
Flexible Shifts
Fortune 500

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