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Added 21 mins ago
IH
Registered Nurse/Registered Psychiatric Nurse (RN/RPN) | Mental Health and Substance Use
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 51 mins ago
PH
Forensic Community & Liaison Nurse, FPSC Clinics
Provincial Health Services Authority
Prince George, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 51 mins ago
TF
Community Health Representative
Tsartlip First Nation
Brentwood Bay, BC
- Full-time
The Tsartlip First Nation is pleased to invite applicants to apply to the permanent, full-time Community Health Representative position.
Added 4 hours ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
Applicants must reside and be legally eligible to work in Ontario · This is a new position as Regular Full-Time, Registered Practical Nurse (Day Shift)
Added 5 hours ago
H
Sales Representative
Haystack
Canada
- Full-time
This employer is hiring a Sales Representative to drive growth and bring new partners into a modern, security-first business continuity platform community. The role involves managing the…
Added 6 hours ago
UC
Animal Care Technician II
UW–Madison College of Agricultural and Life Sciences
Stratford, ON
- Full-time
Responsibilities for this Animal Care Technician II position include, but are not limited to, animal health observations, routine and clinical animal care treatments, animal handling,…
Added 7 hours ago
LH
2600002974 - Ultrasound Technologist
Lakeridge Health
Oshawa, ON
- Internship
Must have satisfactory performance record;
Added 7 hours ago
S
Strategic Account Manager
SaskTel
SK · Saskatchewan, Canada
- Full-time
Responsible for being SaskTel’s in-market community representative focused on enhancing SaskTel’s technology solutions provider image with business and political leaders and providing…
Added 7 hours ago
IS
Associate Wealth Advisor
Island Savings
Victoria, BC
- $70,000 CAD / year
- Full-time
…portfolio; networks with external business organizations in the community to generate referrals; may pursue relationships with potential new members and actively promotes the full range of…
Added 8 hours ago
EM
Model Lab School Boys' Basketball Assistant JV Coach
EKU Master of Public Administration Program
Richmond, BC
- Full-time
…other national and state laws and guidelines. -Serve as a Model representative and liaison when interacting with Model parents and with employees, students, parents and community members of…
Added 8 hours ago
EM
Model Lab School Assistant Tennis Coach
EKU Master of Public Administration Program
Richmond, BC
- Full-time
…other national and state laws and guidelines. -Serve as a Model representative and liaison when interacting with Model parents and with employees, students, parents and community members of…
Added 9 hours ago
BW
Community Resource Connector, Families in Recovery (FIR) - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
Community Resource Connector, Families in Recovery (FIR)BC Women’s Hospital & Health Centre
Added 9 hours ago
Associate Wealth Advisor
First West
Victoria, BC
…portfolio; networks with external business organizations in the community to generate referrals; may pursue relationships with potential new members and actively promotes the full range of…
Added 10 hours ago
A
Portfolio Administrator - AM-26-226
Aviso
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
…to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our…
Added 11 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Edmonton, AB
- Up to $15 CAD / hour
- Part-time
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our…
Added 11 hours ago
S
Assistant Manager, Site Marketing (12-Month Contract)
sephora.com
Toronto, ON
- Full-time
Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
Added 11 hours ago
NS
Food Service Worker - Nutrition and Food Services
Nova Scotia Health Authority
Cleveland, NS
- Internship
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 11 hours ago
NS
Physiotherapist - Rehabilitation Services
Nova Scotia Health Authority
Bridgewater, NS
- Internship
Reporting to the Health Services Manager, the Physiotherapist assesses, diagnoses and treats patients who present with actual or potential impairment, pain, functional limitations or…
Added 11 hours ago
NS
Health Care Social Worker (Masters) - Trauma Program
Nova Scotia Health Authority
Halifax, NS
- Internship
The Health Care Social Worker reports to the Trauma Program Manager, but is also supported by Program Manager, Bone and Joint within the Rehabilitation and Supportive Care portfolio,…
Added 11 hours ago
I
Seasonal Customer Experience Representative
Indigo
AB · Edmonton, AB
- $15 CAD / hour
- Part-time
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our…
Added 11 hours ago
NS
Registered Pharmacy Technician - Pyxis Support
Nova Scotia Health Authority
Halifax, NS
- Full-time
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 11 hours ago
IH
Cook
Interior Health Authority
Revelstoke, BC
- Internship
This position works a rotating schedule that includes day shifts as follows: 06:00 to 14:00, 06:00 to 14:11, 10:00 to 18:00 and 10:00 to 18:11 hours
Added 11 hours ago
NS
Physiotherapist Resident - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 11 hours ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 11 hours ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
The physiotherapist provides collaborative, senior centered care across the health care continuum, supporting the physical, psychosocial and emotional well-being of all individuals…

Customer Service Rep (Travel Enthusiast) On-Site

NS, Canada
Glace Bay, NS, Canada

The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

What You Will Do In This Role

As a Customer Service Representative, you’ll:

Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.
Determine customer reservation needs and preferences by utilizing established question and answer techniques
Greet and converse with customers in a courteous, friendly, and professional manner.
Make recommendations based on the customer’s needs and preferences. ( air, hotel, car and ancillary travel products)
Research travel rates, destinations, options, and packages for customers.
Process travel transactions by entering accurate and complete reservation information into the relevant systems
Professionally and accurately support customer requests for itinerary changes or cancellations.
Correctly answer general travel and site related questions from customers
Deliver expert customer experiences…with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

High school degree or equivalent (required)
Travel savvy: passion / experience with travel
Sales/service experience in retail, sales, service or other "helping" business (preferred)
Available to work the following range of shifts: start times ranging from 1:00 p.m. to 4:00 p.m. end. End times anywhere from 10pm - 1am
Training times: Mon-Fri 1:30 p.m. to 10:00 p.m.
Willingness to work flexible shifts ( Mon-Fri 8am-1am AST, Sat-Sun 8am-10pm AST)
TICO certification (preferred)
GDS experience for Service Agents (preferred
Proficiency in a multi-system environment
Exceptional verbal and written communication skills in English
Typing 35 wpm as verified by a formal test
Excellent computer skills and eagerness to excel at technical systems and internal tools
Eagerness to learn new technologies

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Paid training and lucrative employee referral program.
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team.
Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
A range of other perks and benefits

Physical And Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

Read the full bilingual original

Join a world-class team in Cape Breton, NS, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

What You Will Do In This Role

As a Customer Service Representative, you’ll:

Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.
Determine customer reservation needs and preferences by utilizing established question and answer techniques
Greet and converse with customers in a courteous, friendly, and professional manner.
Make recommendations based on the customer’s needs and preferences. ( air, hotel, car and ancillary travel products)
Research travel rates, destinations, options, and packages for customers.
Process travel transactions by entering accurate and complete reservation information into the relevant systems
Professionally and accurately support customer requests for itinerary changes or cancellations.
Correctly answer general travel and site related questions from customers
Deliver expert customer experiences…with a smile.

High school degree or equivalent (required)
Travel savvy: passion / experience with travel
Sales/service experience in retail, sales, service or other "helping" business (preferred)
Available to work the following range of shifts: start times ranging from 1:00 p.m. to 4:00 p.m. end. End times anywhere from 10pm - 1am
Training times: Mon-Fri 1:30 p.m. to 10:00 p.m.
Willingness to work flexible shifts ( Mon-Fri 8am-1am AST, Sat-Sun 8am-10pm AST)
TICO certification (preferred)
GDS experience for Service Agents (preferred
Proficiency in a multi-system environment
Exceptional verbal and written communication skills in English
Typing 35 wpm as verified by a formal test
Excellent computer skills and eagerness to excel at technical systems and internal tools
Eagerness to learn new technologies

The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
Paid training and lucrative employee referral program.
DailyPay enrollment option to access pay "early," when you want it.
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team.
Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical And Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Déclaration d'égalité des chances

Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.

Déclaration d'aménagement raisonnable

Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant app.acco@concentrix.com. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.

Intelligence artificielle (IA)

Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.

Autorisation de travail

Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés.

Pour plus d'informations sur les provinces de travail disponibles et l'égalité des chances en matière d'emploi en tant que candidat, veuillez cliquer ICI.

Apply on LinkedIn About employer

More about this job

Responsibilities

Handle customer inquiries about travel, identify reservation needs and preferences, and recommend suitable air, hotel, car, and ancillary products. Research travel options, process accurate reservations, assist with itinerary changes and cancellations, and answer general travel and website questions.

Requirements

A high school diploma or equivalent is required, along with strong English communication skills, computer proficiency, and typing speed of 35 words per minute verified by a formal test. Travel knowledge or experience is expected; sales or service experience, TICO certification, and GDS experience are preferred, and candidates must be available for flexible shifts.

Skills

Customer Service
Travel Reservations
Sales
Customer Needs Assessment
Travel Research
Reservation Processing
Itinerary Changes and Cancellations
Verbal Communication
Written Communication
Typing
Computer Skills
Multi-System Proficiency
Attention to Detail
Professionalism
Flexibility

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Paid Holidays
Paid Training
Employee Referral Program
Early Pay Access
Health and Wellness Programs
Mentorship Programs
Career Development Programs
Inclusion and Belonging Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Travel Reservations
Travel Products
Air Travel
Hotels
Car Rentals
Ancillary Travel Products
Travel Research
Reservation Systems
Itinerary Changes
Cancellations
Customer Experience
Sales
TICO Certification
Global Distribution Systems
GDS
Multi-System Environment
Typing
English Communication
Computer Skills
Flexible Shifts
Customer Needs Assessment

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Work requirements

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