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Added 5 mins ago
Associate, Mechanical
Introba
Toronto, ON
Full-time
The Associate forms a viable part of the Introba management team and is responsible for managing their respective Project Design Team. They are fully responsible and accountable for their…
Added 5 mins ago
Diesel Truck Technician Trainee
Ryder System, Inc.
Mississauga, ON
Full-time
…a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's 18 month Technical Training Developmental Program. The incumbent will be assigned to a…
Added 7 mins ago
310T Licensed Diesel Mechanic
Ryder System, Inc.
Burlington, ON
Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 20 mins ago
Logistics Coordinator - Temporary Assignment
Ryder System, Inc.
Milton, ON
Full-time
…Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform…
Added 22 mins ago
Planning Technician 1 (Development Planning)
City of Delta
Vancouver, BC · City Hall, British Columbia
Full-time · Temporary
Would you like to be part of a vibrant local government organization that is embarking on a number of exciting housing initiatives and deals with a wide variety of development applications?…
Added 22 mins ago
Supervisor, National Catastrophe Response Team
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 22 mins ago
Change Management Specialist - Transformation (SAP)
Halton Region
Oakville, ON
…aims to build a strong digital culture. There is no better time to join Halton…
Added 38 mins ago
Customer Care Representative
Dynacare
Ottawa, ON
Contract
The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on…
Added 1 hour ago
Bilingual Desktop Support
Wawanesa Insurance
Toronto, ON · Kitchener, ON · North York-Toronto, ON (Onsite, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 1 hour ago
Customer Support Representative
FloSports, Inc.
Remote, Canada
$39,000 to $42,000 CAD / year
Full-time · Remote
The role of the Customer Support Representative is the front-line resource supporting customer success. A key part of the role is ensuring the effective triage of all inbound client issues…
Added 2 hours ago
Lead | Collaboration and Communications
Interior Health Authority
BC · British Columbia, Canada
$90,770 to $113,462 CAD / year
Full-time
…continues to expand, we are looking for a Lead who can bring strong technical and product ownership expertise while also providing day-to-day leadership and support for the team. The role…
Added 2 hours ago
Expert en sinistres II risques divers
Intact
Ajax, ON
Full-time
We are looking for a Property Claims Representative II to join our team!
Added 2 hours ago
Bilingual Desktop Support
Wawanesa Insurance
Toronto, ON · Kitchener, ON · North York - Toronto, ON (Hybr, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 3 hours ago
Deskside Support Supervisor
Government of Nunavut Recruitment
Iqaluit, NU
Full-time
…Government of Nunavut ServiceDesk team located in Iqaluit. The Service Desk forms an integral part of the client support functions for the citizens of Nunavut and GN departmental clients.…
Added 4 hours ago
Service and Program Staff - Ticket Staff - Lively Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
…this position is responsible to provide front-line customer service in a designated leisure program and/or…
Added 4 hours ago
Program Instructor - Ski/Snowboard Instructors
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
Added 4 hours ago
Delivery Account Operations Associate - Site Lead
Xerox
Valcourt, QC
The Print Operations – Site Lead reporting to the Services Delivery Manager, serves as the primary on site representative at a designated customer location, ensuring seamless daily service…
Added 4 hours ago
Associate Representative - Customer Service
EECOL
The Pas, MB
Full-time
As an Associate Representative - Customer Service, you will respond to customer inquiries by phone, email, and in person, providing exceptional service and resolving routine questions and…
Added 4 hours ago
Employee Insurance Coordinator - Human Resources Technician 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Bargaining Unit/Union: 207 - Technical/AFSCME
Added 4 hours ago
Associate, Mechanical
Global Infrastructure
Toronto, ON
Full-time
The Associate forms a viable part of the Introba management team and is responsible for managing their respective Project Design Team. They are fully responsible and accountable for their…
Added 5 hours ago
Retail Sales Representative
Eastlink
Fredericton, NB
Eastlink is seeking a Retail Sales Representative to join our team within our store in Fredericton, NB. We are looking for a passionate individual who will help deliver great customer…
Added 5 hours ago
Heavy Equipment Technician - Shop
Wajax
Edmonton, AB
Full-time
Located in South Edmonton, be part of an accomplished team committed to delivering best-in-class service and technical expertise in a busy shop specializing in Allison transmission, engine…
Added 6 hours ago
Logistics Coordinator - Temporary Assignment
Ryder Supply Chain Solutions
Milton, ON · CAN - Milton ON Reading Ct
Full-time
…Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform…
Added 6 hours ago
Claims Representative II - Property Special Handling Unit
Intact FC
Toronto, ON · Ajax, ON
Full-time
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net…
Added 7 hours ago
Technicien de maintenance en véhicules lourds diesel
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
Full-time
Le Technicien III doit être capable d'effectuer la majorité des tâches de maintenance lourde et de service sur les véhicules Ryder avec un minimum de soutien. Il travaille avec l'aide d'un…

Concentrix

Customer Service / Technical Support Rep (On-Site)

Dartmouth, NS, Canada

Pay: The base salary for this position is $19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1 year of customer service experience or equivalent, with a High School diploma or GED.
Posting language: English · French
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Join a world-class team in Dartmouth, NS, as a Customer Service / Tech Support Rep! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service / Tech Support Representative position at Concentrix is the right place for you!

As a Customer Service / Tech Support Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Representative, you will:

You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Prepare complete and accurate work including appropriately notating of accounts as required.
Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred
Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Representative role include:

Live within 35km of the Dartmouth/Halifax site/location.
1 year of customer service experience or equivalent, with a High School diploma or GED.
Effective communication skills in English, both written and verbally.
Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills.
Patience in working with customers is second nature for you.
The availability to work during the Hours of Operation: 10:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary for this position is $19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Cognitive Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

Read the full bilingual original

A NEW CAREER POWERED BY YOU

CAREER GROWTH AND PERSONAL DEVELOPMENT

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Representative, you will:

You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Prepare complete and accurate work including appropriately notating of accounts as required.
Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred
Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Live within 35km of the Dartmouth/Halifax site/location.
1 year of customer service experience or equivalent, with a High School diploma or GED.
Effective communication skills in English, both written and verbally.
Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills.
Patience in working with customers is second nature for you.
The availability to work during the Hours of Operation: 10:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)

WHAT’S IN IT FOR YOU

The base salary for this position is $19/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

JOB AVAILABILITY

Equal Opportunity Statement:

Reasonable Accommodation Statement:

Artificial Intelligence (AI):

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Déclaration d'égalité des chances

Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.

Déclaration d'aménagement raisonnable

Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant app.acco@concentrix.com. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.

Intelligence artificielle (IA)

Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.

Autorisation de travail

Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés.

Pour plus d'informations sur les provinces de travail disponibles et l'égalité des chances en matière d'emploi en tant que candidat, veuillez cliquer ICI.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries about hardware, software, and designated client products, using support resources to clarify needs and resolve issues. Provide courteous, empathetic service, maintain accurate account notes, and build knowledge of smartphones, tablets, computers, and wearables.

Requirements

Applicants must live within 35 km of the Dartmouth/Halifax site and have one year of customer service experience or equivalent, along with a high school diploma or GED. Strong English communication, problem-solving, multitasking, learning ability, and patience are required; familiarity with iOS, macOS, or comparable technology is preferred.

Skills

Customer Service
Technical Support
Troubleshooting
Communication
Active Listening
Empathy
Rapport Building
Problem-Solving
Multitasking
Product Knowledge
iOS
macOS
Patience
Decision-Support Tools

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Paid Holidays
Paid Training
Early Pay Access
Health and Wellness Programs
Mentorship Programs
Career Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Technical Support
Hardware
Software
Smartphones
Tablets
Computers
Wearables
iOS
macOS
Troubleshooting
Problem-Solving
Customer Experience
Account Documentation
Decision-Support Tools
Multitasking
English Communication
Customer Rapport
Dartmouth
Halifax

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