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SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead client and stakeholder management as the primary point of contact for IT clients, providing strategic advice on project provisioning and policy to support informed business decisions.
Added 3 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Coach and mentor developers, supporting their technical and professional growth.
Added 3 mins ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead client and stakeholder management as the primary point of contact for IT clients, providing strategic advice on project provisioning and policy to support informed business decisions.
Added 3 mins ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead client and stakeholder management as the primary point of contact for IT clients, providing strategic advice on project provisioning and policy to support informed business decisions.
Added 3 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Coach and mentor developers, supporting their technical and professional growth.
Added 3 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Coach and mentor developers, supporting their technical and professional growth.
Added 49 mins ago
Bilingual Roadside Service Representative - Customer Service
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Added 1 hour ago
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…health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
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Pharmacist, Hourly Part Time Day
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…health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
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Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Part-time
…health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 1 hour ago
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Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
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Added 1 hour ago
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Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
…health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
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Great Communicator: Professional, clear, and approachable with candidates and internal teams

Concentrix

Technical Support Representative (On-site)

Belleville, ON, Canada

The base salary for this position is $22/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. · Full-time

Apply About employer

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Job details

Pay: The base salary for this position is $22/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
Job type: Full-time
Apply by: Oct 22, 2026
Experience: At least 1 year of experience providing technical support
Posting language: English · French
Posted: Sep 22, 2026

Original job description

English section of this bilingual listing.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Tech Support Representative position at Concentrix is the right place for you!

As a Tech Support Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Tech Support Representative, you will:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Handle inbound calls with Pro Support customers to solve software issues (issues with applications, and operating systems) and hardware issues.
Utilize your resources to perform the appropriate troubleshooting to either resolve the problem or set up a service to replace defective hardware.
Provide top-tier customer service to customers ensuring they understand the solutions we’re working to provide, understand next steps, and feel that their issues have been cared for and that we truly value them as a customer
Meet our efficiency targets in being able to complete these follow-up tasks in a reasonable amount of time to ensure you’re available to handle inbound calls for most of the day
Deliver expert customer experiences…with a smile.

Your Qualifications

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Tech Support Representative role include:

First-rate technical/customer focus, phone etiquette and work ethic
Strong ability to multi task is a must
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Case management experience is an asset
At least 1 year of experience providing technical support
Excellent written communication skills in English
High school or University graduate
Flexible schedule (7 days a week 7:00am-10:00pm EST)
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary for this position is $22/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
Paid training (4 weeks of classroom training and 4 weeks of on the job training) and performance-based incentives (potential to earn $120 US based on performance and attendance)
Lucrative employee referral bonus opportunities
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical And Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

Read the full bilingual original

Join a world-class team in Belleville, ON, as a Tech Support Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Tech Support Representative position at Concentrix is the right place for you!

As a Tech Support Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Tech Support Representative, you will:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Handle inbound calls with Pro Support customers to solve software issues (issues with applications, and operating systems) and hardware issues.
Utilize your resources to perform the appropriate troubleshooting to either resolve the problem or set up a service to replace defective hardware.
Provide top-tier customer service to customers ensuring they understand the solutions we’re working to provide, understand next steps, and feel that their issues have been cared for and that we truly value them as a customer
Meet our efficiency targets in being able to complete these follow-up tasks in a reasonable amount of time to ensure you’re available to handle inbound calls for most of the day
Deliver expert customer experiences…with a smile.

First-rate technical/customer focus, phone etiquette and work ethic
Strong ability to multi task is a must
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Case management experience is an asset
At least 1 year of experience providing technical support
Excellent written communication skills in English
High school or University graduate
Flexible schedule (7 days a week 7:00am-10:00pm EST)
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies

The base salary for this position is $22/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
Paid training (4 weeks of classroom training and 4 weeks of on the job training) and performance-based incentives (potential to earn $120 US based on performance and attendance)
Lucrative employee referral bonus opportunities
Hours of Operation 7 days per week 6am-10pm EST
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical And Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

Exigences physiques et cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Déclaration d'égalité des chances

Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.

Déclaration d'aménagement raisonnable

Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant app.acco@concentrix.com. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.

Intelligence artificielle (IA)

Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.

Autorisation de travail

Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés.

Pour plus d'informations sur les provinces de travail disponibles et l'égalité des chances en matière d'emploi en tant que candidat, veuillez cliquer ICI.

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More about this job

Responsibilities

Handle inbound calls from Pro Support customers and troubleshoot software, operating system, application, and hardware issues. Provide courteous customer support, resolve issues or arrange hardware replacement, explain next steps, and complete follow-up tasks efficiently.

Requirements

Applicants need at least one year of technical support experience, strong troubleshooting and problem-solving skills, excellent written English, and the ability to multitask while remaining composed under pressure. A high school or university graduate is requested, along with schedule flexibility for operating hours seven days a week.

Skills

Technical Support
Customer Service
Software Troubleshooting
Hardware Troubleshooting
Problem-Solving
Diagnostic Procedures
Case Management
Phone Etiquette
Written Communication
Multitasking
Time Management
Working Under Pressure
Customer Focus
Adaptability
Learning New Technologies

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Paid Holidays
Paid Training
Performance-Based Incentives
Employee Referral Bonus
Health and Wellness Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Service
Inbound Calls
Pro Support
Software Issues
Operating Systems
Applications
Hardware Issues
Troubleshooting
Diagnostic Procedures
Hardware Replacement
Case Management
Customer Experience
Follow-Up Tasks
Performance-Based Incentives
Call Center

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