Position Outline
Lead Maintenance Technician – Residential (LIVE- IN)
Reporting and Position Summary
- The Lead Maintenance Technician works independently and reports directly to the Community Manager or designated alternate providing support in overall building operations. The role requires varied technical skill set, time management and the ability to work under pressure and in various conditions while upholding Concert’s high customer service brand.
- Daily Tasks Summary;
- Overseeing the maintenance department to ensure it is operating optimally and efficiently to ensure building standards are met and Residents receive 100% customer satisfaction.
- Reviewing daily operations, looking for efficiency or improvements and reporting to Community Manager.
- Routine inspections of mechanical equipment to ensure proper functionality and schedule contractors and report to senior management if any repairs are required.
- Daily management of service requests and staff assignment/scheduling.
- Daily review of work orders or delegation to alternate providing support to ensure work orders are completed and with no issues.
- Provide support to maintenance team and follow up on outstanding issues/repairs and communicate effectively with Residents regarding work in progress/updates.
- Report any issues, obstacles, or concerns to Community Manager for follow up.
- Weekly meetings with the maintenance team to discuss status of work orders, obstacles encountered, inventory shortages and or contractor requirements and ensure end of the week follow up meetings are conducted to discuss status of work and progress updates to the team.
- Inventory Management to ensure MT shops are stocked and team has what they require, while maintaining to keep to the set budget. Discuss any budgetary needs/issue with Community Manager.
- Contractor Orientations, Supervision, Scheduling and follow up.
- Review Daily & Weekly Walkthrough’s to ensure they are being done by the team.
- Conducting Monthly Inspections to review mechanical equipment and overall appearance of building common areas.
- New MT hire orientation, support and training plans are in place when they start at a property.
- Review current maintenance team struggles and provide support and training.
- Daily Administration Tasks: staying organized and on top of emails, contractor scheduling, Resident follow up, SuiteSpot Reviews/Task, P2P- issuing PO’s within authorized spending limits or getting approval from Community Manager for any over and above, Coordination of Suite Reno requirements, Month End management of the team and work orders and suite checks.
- Work in tandem with Community Manager to ensure Monthly Safety Inspections are done.
- Involved with Capital Projects in tandem with Community Manager and providing site support to contractors.
- Attend to building emergencies during office hours, manage the maintenance on call schedule and assist when required. Maintenance Lead must be onsite for any major building emergencies such as fire, flood natural disaster, break ins, or property damage. MT lead must ensure incident reports are completed and submitted for review to the Community Manager and Property Manager.
- Coordinate Annual Fire Drills in tandem with the Community Manager
Maintenance Responsibilities (Maintenance Lead oversees the maintenance team to ensure proper workflow of the below and may be asked to perform maintenance technician tasks when required or short staffed…)
The following list is an outline of the duties and responsibilities of the Lead Maintenance Technician at all residential properties in Ontario. Duties and responsibilities may vary depending on site requirements.
- The Lead Maintenance Technician will plan and supervise the work assignments of all requests for repairs, and all maintenance tasks generated at the community. The Lead Maintenance Technician will give special instructions to maintenance personnel and provide assurance that the pre-requisite for high-quality maintenance is maintained in accordance with those established by managing agent.
- At beginning of work shift, review work orders and maintenance. Conduct walk through of building and grounds as per the maintenance check list and action any problems that are noted or are being reported by the maintenance team and if warranted bring problems to the attention of the Community Manager. Items that must be brought to management’s immediate attention are break-ins, property damage or security system failures, HVAC, plumbing and electrical problems.
- During walk through of the building(s) note cleaning deficiencies and advise the Resident Services Manager and/or Community Manager. The Building Maintenance staff must respond and attend to any cleaning problems immediately when cleaning staff are not available.
- Conduct a daily inspection of all mechanical and electrical equipment located within the building(s) including roof top equipment, sprinkler rooms and systems, elevator machine rooms, mechanical rooms and equipment, electrical rooms, and electrical vault, and all and any other equipment. And or review all other maintenance inspections.
- Organize the team to clean building exterior grounds, sidewalks, parkade and loading bays to a first-class standard including removal of litter, leaves and snow removal as required. Maintain first class operational and maintenance standards to enhance the property’s curb appeal and increase resident satisfaction.
- Manage the maintenance team with the preparation of suites on turnover to provide suites to new residents/prospective residents expeditiously and to a first-class standard.
- Update and maintain all necessary maintenance records, such as inspection reports, turnover sheets, and maintenance/contractor files both in paper and on the computer.
- Daily monitoring & respond to issues regarding the building automated systems (BAS).
- Oversee and expeditiously handle all building maintenance requests from residents in a professional & courteous manner, carry out the repair, and when necessary, call in a sub-trade (within authorization limits). Keep Community Manager informed, verbally and in writing, and follow through as required.
- Identify and take action to address operational/maintenance deficiencies as well as exterior and interior property damage. Liaise with contractors as necessary.
- Identify, investigate, and rectify air quality, heating and/or cooling issues. Adjust BAS, programmable thermostats, change air filters on makeup air units and in suite fan coils as directed or delegated to another maintenance individual.
- Assist with the monitoring and maintaining access systems including timed events.
- Coordinate & supervise preventative maintenance of all building equipment & systems (HVAC, Electrical, Fire & Life Safety, Elevators, etc.) including supervision and control of contractors and sub-trades working on the property.
- Oversee the team with all hands-on housekeeping, repair and maintenance services to the common areas & washrooms, resident suites, building exterior, walkways, parking areas, service rooms, etc. in order to maintain a first-class appearance.
- Scheduled removal and changing of bins from the compactor. Review building needs for schedules where changes required and report or discuss with Community Manager
- Minor plumbing repairs such as change and repair taps, unplug drains and toilets, replace flush valves, repair hose bibs, change cartridges, isolate pipe leaks etc. Identify major issues requiring the attention of a contractor.
- Supervise and participate in necessary painting and general repairs to plumbing, electrical, carpentry, windows, and general mechanical areas.
- Change all burned out lamps and bulbs in common-areas and in resident suites. Minor electrical repairs such as change light switches, and electrical outlets, install a light fixture, change a ballast (120 Volt only) etc., if licensed. Contact electricians as required.
- Replace locks on doors, change door handles, and repair or replace door closers.
- Installation of interior suite, closet, balcony, and suite entry doors.
- Measure for new and/or repair and re-hang window blinds as required.
- Minor drywall repairs and painting; repair grout in bathrooms and kitchens; remove and replace kitchen and bathroom counters.
- Test emergency generator once every month and complete emergency generator log sheet. Co-ordinate bi-annual maintenance of generator and monitor fuel storage tanks.
- Participate in the fire and life safety operations and procedures.
- Maintain inventory of washroom/paper, lighting, plumbing supplies and other maintenance items and re-order with the Community Manager’s approval.
- Assist with inspections of all vacant units. Make note of any required cleaning or damage and have it taken care of. It is the responsibility of all building staff to ensure that vacant units present a clean, well-maintained image at all times.
- Perform and coordinate painting and repairs to vacant units in a timely manner, to ensure rental turnover impact is minimal.
- Assist Community Manager with annual suite inspections.
- Monitor activities of landscape contractors. Ensure the landscape irrigation is working properly during the Spring & Summer and arrange for annual start-up in the Spring and shutdown in the Fall.
- Coordinate and Assign for your MT teams to do this: In the autumn and winter months conduct a weekly inspection of each roof and all the roof drains as required to ensure that the drains are not blocked by leaves, debris, ice, or snow. After each snowfall, all roof drains are cleared of snow.
- Distribution of ice melt and complete snow removal as required to entrances and sidewalks.
- Ensure on a daily basis that the City curbs/gutters surrounding the buildings are in a clean condition, removing debris as required.
- Daily removal of bins from the compactor
- Daily handling, maintenance, and organization of all garbage and recycling operations at the property
- Assist with maintaining updated Contractor contact sheets from the Community Manager.
- Establish and recommend, in cooperation with Community Manager, priorities on repair projects and estimate the costs of these projects.
- Prepare purchase orders when ordering goods and services within the scope of responsibilities and authorization of the Community Manager. Order and pick up maintenance supplies and material as directed by the Community Manager.
- Respond to major break-ins, property damage, fires or floods, and complete incident reports in detail and advise the Community Manager, Property Manager and/or Director immediately.
- Ensure all MT team is doing this: Hang and take down elevator pads in building(s) for move-ins and move-outs.
- Ensure all contractors abide by OSHA and Concert’s Occupational Health and Safety Program.
- Maintenance staff is to present a neat, clean appearance and wear the required uniform, which is provided by Concert. Maintenance and care of uniforms is the individual’s responsibility. The Maintenance Office must be maintained in a clean, tidy, and orderly condition and be presentable to all visitors. Workshops and work areas must be kept in a neat, safe, and secure condition at all times.
- The Lead Maintenance Technician will be on call periodically after hours and on weekends and Holidays and will be reachable at all these times by cell phone.
- The Lead Maintenance Technician will review and coordinate corrective action on difficult complaints regarding a resident maintenance request and oversee repairs required to rectify resident’s complaint and keep permanent record of the same.
- The Lead Maintenance must comprehend all mechanical, structural, and plumbing aspect of the complex. (give period of time).
- This individual will undertake maintenance and repairs requests support if required.
- He or she will confer with the Community Manager on major operating problems and will make recommendations for needed improvements.
- Complete all preventative maintenance requirements as outlined in the Maintenance Checklist and retain records of preventative maintenance as required.
- Conduct and perform monthly safety inspections and weekly safety meetings as outlined in Concert’s Policy and Procedures.
- Develop a written schedule and supervise the performance of other maintenance technicians, i.e., landscaping, janitorial, painting, plumbing, electrical, etc.
- Assist in the progress inspections of on-site work performed by outside contractors.
- Performs all other assignments and responsibilities as directed.
- Must comply with all safety measures in place corporate and site specific.
Qualifications
- Knowledge of all governing legislation such as the Residential Tenancies Act; Human Rights Code; Building code, Fire Code and Occupational Health and Safety.
- Must have Maintenance Experience in a residential/ rental environment.
- Must have experience and knowledge of HVAC systems, chillers/cooling towers, BAS systems, fire prevention systems, security access systems and general building repairs.
- Must have a valid drivers license.
Physical Requirements:
- Ability to lift and/or hold heavy and awkward items
- Climbing ladders
- Walking at a quick pace and using stairs
- Crawling, kneeling
Computer/Communication Requirements
- Use of cell phone with texting capabilities
- Microsoft Outlook, Microsoft Word, Microsoft Excel
- Operation of Direct Digital Controls and building access systems
This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position.
