Movojobs
Back to results

Added

Concert Properties

Resident Services Agent CRS ON

  • Toronto, ON, Canada

$56,000 to $58,000 USD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay
$56,000 to $58,000 USD / year
Job type
Full-time
Apply by
Posting language
English
Posted

Original job description



Position Outline

Resident Services Agent

Reporting

  • This position will report to the Community Manager or Resident Services Manager

Administrative Duties

  • Attend to the ongoing rental of vacant suites:

  • process suite rental applications
  • complete credit checks and other reference checks
  • complete and administer tenancy agreements.


  • Co-ordinate move in and move out of residents of the building, working with Maintenance staff on elevator scheduling, etc.

  • Conduct move in/out inspections


  • Assist with regular inspections of the building and suites.
  • Provide positive customer relations to the tenants, including handling of resident repair requests and resident issues.
  • In absence of the Resident Services Manager, perform appropriate supervisory and administration duties when delegated by the Resident Services Manager
  • Ongoing liaison with contractors and other suppliers, assisting in co-ordinating their on-site visits.
  • Collect rental and other income as due from tenants and carrying out the associated prescribed banking procedures in a timely manner.
  • Assist with the issuing of late rent payment notices, eviction notices and other collection procedures.
  • Attend Landlord Tenant Board hearings as necessary.
  • Process invoices for payment;

  • order goods and services as required
  • maintain on-site records up to date and in good order.


  • Administer and participate in the fire and life safety operations and procedures required at the property.
  • Answer the telephone and email, filing and other related office duties.
  • Ensure that all contractors’ performance (work and customer service) meet Concert’s standards.




    • Required Knowledge and Skills

    • Employment Standards Act
    • Excellent oral and written communication skills.
    • Good working knowledge of computer applications such as Microsoft Office (Excel, Word, Outlook), Yardi.
    • Leadership and coaching.
    • Ability to multi-task and meet deadlines.
    • Clear criminal record and credit check.

    This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position. The Resident Services Agent may be required to work at other rental office locations depending on workloads and staffing when required by the Property Manager or Regional Manager.
    Apply About employer
    More about this job

    Responsibilities

    Manage suite rentals, resident move-ins and move-outs, inspections, resident requests, rent collection, and related notices and records. Coordinate contractors and suppliers, support property safety procedures, process invoices and orders, and provide administrative or supervisory coverage when delegated.

    Requirements

    The role requires knowledge of employment standards, strong oral and written communication, working knowledge of Microsoft Office and Yardi, and leadership and coaching abilities. Candidates should be able to multitask and meet deadlines, and must pass criminal record and credit checks.

    Skills

    • Rental Application Processing
    • Credit and Reference Checks
    • Move-In and Move-Out Coordination
    • Property Inspections
    • Resident Customer Service
    • Repair Request Handling
    • Contractor Coordination
    • Rent Collection
    • Collections and Eviction Procedures
    • Invoice Processing
    • Fire and Life Safety Procedures
    • Microsoft Office
    • Yardi
    • Oral and Written Communication
    • Leadership and Coaching

    Visa sponsorship

    Not detected in the job text

    Categories

    • Customer Service & Support
    • Administrative
    • Management & Leadership
    • Legal

    Keywords

    • Residential Property Management
    • Suite Rentals
    • Rental Applications
    • Credit Checks
    • Reference Checks
    • Tenancy Agreements
    • Move-In Coordination
    • Move-Out Coordination
    • Property Inspections
    • Resident Services
    • Repair Requests
    • Contractor Coordination
    • Rent Collection
    • Late Rent Notices
    • Eviction Notices
    • Landlord Tenant Board
    • Invoice Processing
    • Fire and Life Safety
    • Employment Standards Act
    • Microsoft Office
    • Excel
    • Word
    • Outlook
    • Yardi
    • Leadership
    • Coaching

    Report this job