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Added 1 hour ago
PF
Inside Sales Representative
Performance Food Group
Milton, ON
- Full-time
· 1-3 years field sales or inside sales/customer service experience
Added 3 hours ago
NB
Manager, Financing Solutions - Real Estate Group
National Bank of Canada
Calgary, AB
- Full-time
A career as a Manager, Financing Solutions in the Real Estate group within the Commercial and Private Banking 1859 team means acting as a trusted expert in credit analysis and real estate…
Added 4 hours ago
PR
Project Manager
PuroClean Restoration Markham - Scarborough
Toronto, ON · Etobicoke, ON
- Full-time
Role Description The Project Manager is a full-time, on-site role based in Etobicoke, ON, responsible for overseeing restoration projects from initial assessment through completion. Daily…
Added 5 hours ago
LG
Senior Project Manager (Engineering)
Liftsafe Group of Companies
Cambridge, ON
- Full-time
The Senior Project Manager is responsible for the successful delivery of complex crane, lifting equipment, structural steel, and custom fabrication projects from contract award through…
Added 5 hours ago
U
Sales Account Manager
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
- Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to build our growing Vancouver, British Columbia market.
Added 5 hours ago
U
Territory Sales Manager
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
- Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Territory Sales Manager to build our growing Vancouver, British Columbia market.
Added 7 hours ago
Sales & Estimation - Programs Service Representative Ottawa
GNI Management Group Inc.
Ottawa, ON
…industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of…
Added 7 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 7 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 7 hours ago
EP
Senior Logistics Manager
Export Packers Company Limited
Brampton, ON
- Full-time
…built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees'…
Added 7 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 7 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 7 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 8 hours ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
…of Saint John and under the direct supervision of the Growth Manager, the Growth Coordinator will be a champion for growth in Saint…
Added 8 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 8 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
Conference Services Manager
Coast Hotels
Canmore, AB
Nestled in the heart of the Canadian Rockies, Coast Canmore Hotel & Conference Centre is a 164-room full-service hotel featuring over 10,000 square feet of flexible meeting and event space,…
Added 8 hours ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
Provide technical support to field technicians.
Added 8 hours ago
NA
Apprentice Security Systems Technician
New Age Group
Concord, ON
- $22 CAD / hour
- Full-time
…alarms, access control systems, safety procedures, customer service, and professional work…
Added 8 hours ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
Reports to: Lead Technician/Operations Manager
Added 8 hours ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
Provide technical support to field technicians.
Added 9 hours ago
Business Development Manager, Ontario - Maintenance Industry
United Services Group
Ajax, ON · Brampton, ON · Guelph, ON · Kitchener, ON · Mississauga, ON · Toronto, ON
Actively receive, respond, and manage customer concerns and requests within United service standards.
Added 9 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Help resolve product-use, training and service issues in the field by clarifying the problem, coordinating the appropriate solution and following up to confirm resolution
Added 9 hours ago
A
Brand Advocate East
Acosta
Vancouver, BC
- Full-time
…excellence. The Brand Advocate reports directly to the National Field…

Concord Hospitality Enterprises

Front Office Manager CAN

Ottawa, ON, K1R 0C7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

Reporting to the Hotel Manager, The Front Office Manager is responsible for delivering exceptional guest experiences, achieving departmental financial objectives, leading and developing a high-performing team, ensuring Hilton brand compliance, and maintaining efficient front office operations across both brands. This position serves as a key member of the hotel's leadership team and is accountable for measurable operational, financial, and guest satisfaction results.

The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, builds strong teams, drives continuous improvement, and creates memorable guest experiences while maintaining operational excellence.

Key Responsibilities

Lead the delivery of exceptional guest service and foster a culture where guest satisfaction is the department's primary focus.
Analyze guest feedback, reviews, surveys, and service recovery trends to identify improvement opportunities and implement corrective action plans.
Support Hilton Honors enrolment initiatives and team awareness programs.
Ensure consistent recognition and delivery of benefits for Hilton Honors members.

Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use

Monitor daily room inventory and coordinate solutions related to overselling, room availability challenges, VIP arrivals, group arrivals, and special requests.

Act as Manager on Duty, supporting hotel-wide operations when required
Partner with the General Manager, Hotel Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists

Ensure accuracy of guest billing, payment processing, refunds, adjustments, cash handling, and financial transactions.

Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts

Establish clear departmental performance expectations and hold team members accountable for results.
Conduct regular departmental meetings and daily shift briefings to communicate operational priorities, business levels, guest feedback, and performance expectations.
Ensure effective communication and shift handovers between morning, evening, and overnight teams.
Foster a positive, inclusive, and engaging workplace culture focused on teamwork, accountability, and professional growth.
Ensure incidents, accidents, guest concerns, and security matters are documented, escalated, and followed up appropriately.
Maintain compliance with all company policies, labor regulations, health and safety standards, and Hilton brand requirements.

Key Performance Indicators include Guest Experience Stay Scores, Hilton Honors & Brand Compliance, Training Compliance & Financial Performance.

What We’re Looking For

Proven leadership experience in hotel front office or guest services management
Strong customer service philosophy and ability to foster a guest-first culture
Knowledge of revenue management, financial reporting, and hotel operations
Excellent communication, training, and problem-solving skills
Experience with Hilton systems and brand standards preferred.
Familiarity with HR best practices and compliance standards
Strong guest-service skills and a genuine passion for hospitality.
Excellent communication, organization, and problem-solving abilities.
The ability to lead, coach, and inspire a diverse team in a fast-paced environment.
Ability to remain calm, professional, and solution-oriented during busy service periods.
Strong attention to detail and a commitment to quality and presentation.
Flexibility to work a varied schedule, including evenings, weekends, holidays, and occasional extended shifts.
Proficiency with standard computer applications; experience with a point-of-sale system and hotel or scheduling software is an asset.
Post-secondary education in Hospitality, Hotel Management, Business, or a related field is considered an asset.

Qualifications:
• Proven leadership experience in hotel front office or guest services management
• Strong customer service philosophy and ability to foster a guest-first culture
• Knowledge of revenue management, financial reporting, and hotel operations
• Excellent communication, training, and problem-solving skills
• Familiarity with HR best practices and compliance standards

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones - Quality, Integrity, Community, Profitability, and FUN! - our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Apply About employer

More about this job

Responsibilities

The Front Office Manager is responsible for overseeing daily front desk operations, ensuring brand compliance, and delivering exceptional guest experiences. They lead and develop the front office team while managing financial objectives and revenue-generating initiatives.

Requirements

Candidates should have proven leadership experience in hotel front office or guest services management. Proficiency in revenue management, financial reporting, and hotel operations is required, along with excellent communication and problem-solving skills.

Skills

Front office management
Guest services
Revenue management
Financial reporting
Team leadership
Staff training
Conflict resolution
Customer service
Hilton brand standards
Operations management
Human resources
Performance management
Communication
Problem-solving
Inventory management
Cash handling

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
Tuition assistance
Discounted room rates

Visa sponsorship

Not detected in the job text

Keywords

Front Office Manager
Hospitality
Hotel Management
Hilton Honors
Revenue Management
Guest Satisfaction
Brand Compliance
Leadership
Operations
Human Resources
Financial Performance
Customer Service
Staff Training
Inventory Control
Point-of-sale
Scheduling Software
Performance Indicators
Service Recovery
Manager on Duty
Team Development

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