Duty Manager

Job Description: Duty Manager

Join the Team at Sundial Hotel

At Sundial Hotel, we pride ourselves on delivering authentic mountain hospitality while creating an exceptional workplace for our team members. If you're looking for a role where you can develop your leadership skills, engage with guests from around the world, and be part of a supportive team in Whistler Village, we'd love to hear from you. 

About the Role

As the Duty Manager, you will serve as a leader, problem-solver, and hospitality ambassador for Sundial Hotel. Working closely with the Rooms Division Manager, you will help oversee front-of-house operations while ensuring every guest receives exceptional service from arrival to departure.

This role combines leadership, front desk operations, concierge services, guest relations, and operational support, making it ideal for someone who enjoys variety and thrives in a fast-paced environment.

What we Offer

• $27.00 per hour plus commission opportunities 
• Subsidized staff housing available
• Free on-site staff parking in Whistler Village
• Bike storage in summer, ski & snowboard storage in the winter
• Extended health benefits through GreenShield
• Opportunities for career growth and development
• A supportive and team-oriented workplace in one of Canada's premier resort destinations

Key Responsibilities

• Deliver exceptional guest service from arrival to departure.
• Provide concierge recommendations & assist booking of dining, activities, transportation, and local attractions.
• Handle and resolve guest concerns professionally and efficiently.
• Create memorable experiences by anticipating guest needs and exceeding expectations.
• Work collaboratively with Housekeeping and Maintenance teams to ensure guest satisfaction.
• Support, coach, and help train Front Desk, Night Audit, and Valet team members.
• Lead by example and foster a positive team culture.
• Step in for the Rooms Division Manager when required.
• Assist with reservations, billing, deposits, and daily operational tasks.
• Support scheduling and inventory management.
• Ensure hotel safety standards, emergency procedures, and property presentation are maintained.

** The responsibilities outlined above represent key areas of the role. However, flexibility and a willingness to assist in other areas of hotel operations are essential, and additional responsibilities may be assigned as business needs require.

What We are Looking For

• Previous hotel experience (3+ years preferred).
• Experience in Concierge, Front Desk, or leadership roles is an asset.
• Exceptional communication, problem-solving, and organizational skills.
• Ability to thrive in a fast-paced environment.
• Availability to work evenings, weekends, and holidays.