Bar Supervisor - Pigeonhole Downtown

ABOUT THE POSITION

The Bar Supervisor contributes to the oversight of front of house operations. This position is responsible for several functions including but not limited to coordination of sales, training, employee and guest service, opening and/or closing, and service recovery where needed. The Bar Supervisor must ensure a positive company image is always maintained through client and employee interactions through consistent delivery of remarkable service.

WHO WE ARE

Beltline staple, Pigeonhole, has set up a sister roost in the heart of downtown, as part of our multi-concept venue on the second floor of Stephen Avenue Place. Pigeonhole on 8th operates as an all-day restaurant, offering a full breakfast and lunch program before moving into its familiar and award-winning dinner service. One part wine bar, one part snack bar, one part diner, all parts hangout, this dynamic space with a democratic and ever-changing menu promises to please the flock. With seasonal, thoughtfully prepared dishes perched next to house staples like shrimp cocktail, Nathan's Famous glizzy’s and Kaluga caviar, our menu offers an approachable, intentional spread.

WHAT WE OFFER

• Competitive Hourly Wage
• Extended health benefits after 90 days for all full-time employees
• Paid leave for sick and bereavement
• Professional development financial support 
• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU'LL DO

• Lead, train, coach, and support hourly staff. Communicate departmental goals, delegate responsibilities, manage workloads, provide feedback, and address employee concerns.

• Assist with onboarding and training new employees, monitor performance, encourage teamwork, and recognize staff achievements.

• Prepare, mix, and serve alcoholic and non-alcoholic beverages while ensuring consistency, quality, and adherence to recipes and service standards.

• Deliver excellent customer service, handle guest complaints professionally, and ensure requests and concerns are resolved quickly.

• Assist with ordering products, maintain inventory, monitor portion sizes, ensure accurate billing, and help meet departmental profit goals.

• Maintain cleanliness, equipment, and workplace safety while following all food and beverage regulations and company policies.

• Act as a link between management and hourly employees, communicate operational challenges, suggest improvements, and help implement new procedures.

• Ensure efficient service, meet drink preparation times, attend meetings, assist with administrative duties, and support other team members when needed.

WHAT YOU HAVE

• 1–2 years of cocktail bar experience preferred.

• Previous experience supervising or leading a team.

• Strong knowledge of cocktails, beverages, food and beverage operations, and customer service.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to manage employee concerns, performance reviews, and disciplinary matters.

• Strong organizational skills and the ability to delegate and work under pressure.

• Professionalism, leadership, accountability, and a positive attitude.

• Budgeting and basic accounting knowledge are considered an asset.

• Valid ProServe certification required.

• Comfortable using Microsoft Office.

• Physically able to stand for entire duration of shifts and lift up to 50 lbs.