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Added 1 min ago
Department Sales Manager, Hockey
Sporting Life Group
Whitby, ON
As the Department Sales Manager for Hockey, at Team Town Sports, you will manage and inspire a high-performing team to deliver exceptional customer experiences and a world-class retail…
Added 1 min ago
Manager, Payroll & Benefits
YMCA of Northeastern Ontario
Sudbury, ON · Greater Sudbury, ON
The Manager, Payroll & Benefits reports to the Controller and leads payroll, benefits, and pension administration for approximately 700 employees across the Association, coordinating…
Added 1 min ago
UO
Intermediate Learning Specialist, Academic Accommodation
University of Ottawa
Ottawa, ON
- Full-time
…future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides…
Added 1 min ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
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Total rewards program that takes care of your financial, physical, and mental health
Added 1 min ago
Insurance Advisor, Online Auto Services
Talent Acquisition Team at Westland Insurance. Text reply only.
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Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related…
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Personal Banking Associate Trainee
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- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
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Personal Banker Trainee - Laird & Canora (Full-time, 37.5h/week)
TD
Montreal, QC
- Full-time
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Information Security Specialist - PCI DSS Compliance
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Statewide Fraud Controls Manager Agency Implementation Support - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Minnesota Management and Budget (MMB) is seeking a Statewide Fraud Controls Manager to lead statewide support for state agencies as they implement the Minnesota Fraud Control Toolkit and…
Added 2 mins ago
AS
Consultant, Business Controls
Apex Systems
Toronto, ON
- $72 to $77 USD / hour
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Added 16 mins ago
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Added 16 mins ago
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Senior Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Develop detailed system design specifications that guide system and program development.
Added 17 mins ago
SC
Physician Assistant
Scarborough Centre for Healthy Communities (SCHC)
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- Full-time
As an academic community health organization, we advance health equity through research, education, and knowledge sharing. We prepare the next generation of health professionals through…
Added 31 mins ago
Assistant Store Manager, FT
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Added 31 mins ago
Assistant Restaurant Manager
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Surrey, BC
We’re hiring an Assistant Restaurant Manager to lead busy shifts, coach and develop team members, and help run the day-to-day operations of a high-volume, full-service restaurant.
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Consultant, Dealer Services
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Added 31 mins ago
MANAGER FLEET CONTRACTS
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Toronto, ON
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Added 32 mins ago
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…Imaging team. Our Diagnostic Imaging department continues to grow and evolve, with significant investments over the past two years, including the MRI program, a recently installed digital…
Added 32 mins ago
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Senior Product Manager, Okta Customer Identity
Okta
Toronto, ON
- $146,000 to $200,000 CAD / year
- Full-time
We're hiring a Senior Product Manager to grow OCI's footprint inside our existing enterprise base and to incubate the next generation of platform capabilities. This is a builder's role.…
Added 46 mins ago
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Senior Manager, Community and Access
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We are looking for someone to utilize their passion for operational excellence, community leadership and systems thinking to guide and progress Community Services programs and integrated…
Added 46 mins ago
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Health & Safety and Claims Management Specialist
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- Contract
Experience developing policies, procedures and program development (i.e. health and safety, wellness, healthy work environment, leave managem
Added 1 hour ago
Production Supervisor
HelloFresh
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Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
Added 1 hour ago
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Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…

Concorde Entertainment Group

Front of House Manager - National Westhills

Calgary, AB, T3H 3C8, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT THE POSITION

A manager contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service.

WHO WE ARE

Nestled in the corner of southwest Calgary, our Westhills location brings a little downtown flavour to where you live. The food menu is big and well-considered, and dishes pair well with our curated selection of craft beers from small North American brewers.

WHAT WE OFFER

Competitive annual salary
Gratuities
Duty meals
2 weeks’ vacation
Paid leave for sick and bereavement
Extended health benefits after 90 days for employees working 28+ hours per week.
25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU’LL DO

Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.
Effectively manage consistent cooperation and communication between the front and back of house staff.
Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs.
Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.
Forecast sales to formulate goals and assist employees to meet goals.
Manage personal promo budget and report any overages to General Manager.
Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
Delegate appropriate tasks and manage staff workloads.
Provide instruction for staff members and coach employees to improve learning and enhance performance.
Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.
Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
Work overtime when needed and assist the workload of other.
Execute any other tasks required.

WHAT YOU HAVE

Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred).
Previous experience working events is considered an asset.
Advanced knowledge of industry best practices, guest services and food and beverage.
Strong English communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system.
Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience with executing a culinary program.
Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development.
Ability to maintain professionalism, control, and composure in difficult and stressful situations.
Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
Working knowledge of applicable employment related legislation.
Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations.
Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives.
Valid Food Safe Certification.
Ability to stand for extended periods of time and lift 50lbs.
Comfortable using Microsoft Office Suite.
Possess high professional ethics and avoid extreme familiarity or conflicts with other.
Must be over 18 as alcohol service and open scheduling availability is a requirement.

Apply About employer

More about this job

Responsibilities

The manager oversees daily front of house operations, including scheduling, inventory, budgeting, and staff training. They are responsible for ensuring high levels of guest service and maintaining effective communication between front and back of house teams.

Requirements

Candidates should have at least 3 years of experience in a comparable hospitality role and possess strong leadership and communication skills. A valid Food Safe Certification is required, along with the ability to work in a fast-paced environment and manage staff performance.

Skills

Scheduling
Inventory control
Budgeting
Employee training
Guest services
Conflict resolution
Leadership
Performance management
Cash handling
POS system operation
Sales forecasting
Communication
Team management
Hospitality management
Culinary program execution
Microsoft Office Suite

Benefits

Competitive annual salary
Gratuities
Duty meals
2 weeks’ vacation
Paid leave for sick and bereavement
Extended health benefits
25% Company-wide food & beverage discount
Local business discounts

Visa sponsorship

Not detected in the job text

Keywords

Front of House Manager
Hospitality
Restaurant Operations
Inventory Control
Scheduling
Budgeting
Guest Services
Staff Training
Performance Management
POS System
Cash Handling
Sales Forecasting
Food Safe Certification
Microsoft Office Suite
Leadership
Conflict Resolution
Culinary Program
HR Policies
Team Management
Customer Experience

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