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Added 48 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Camrose, AB
- Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 48 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
The Unit Assistant ensures clear concise communication and facilitates the flow of information with other facilities, the health care team, visitors, family members and patients. As part of…
Added 1 hour ago
VC
Patient Care Aide, Bella Bella
Vancouver Coastal Health
Bella Bella 1, BC
- $31.64 CAD / hour
- Full-time
Grade 10 plus graduation from a recognized Nursing Assistant program or an equivalent combination of education, training and experience.
Added 2 hours ago
AU
Assistant Professor, Inclusive Education
Athabasca University
Athabasca, AB
- $82,549 to $112,525 USD / year
- Full-time
…invites applications for a tenure-track position at the rank of Assistant Professor, Inclusive Education commencing February 1,…
Added 2 hours ago
TU
Administrative Coordinator
The University of British Columbia
Williams Lake, BC
- $4,756.11 to $5,802.73 CAD / month
- Part-time
Non Union Salaried - Administrative Assistant 3
Added 4 hours ago
SH
Educational Assistant D
Sisler High School
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- Full-time
Under the supervision and direction of the Principal and/or designate, the Educational Assistant D is responsible for providing both instructional and general assistance to individual or…
Added 5 hours ago
EL
Store Manager - Le Labo- Full time - Vancouver, CA
Estée Lauder Companies
Vancouver, BC
- Full-time
Proven retail management/assistant retail management experience preferably within cosmetics
Added 5 hours ago
UO
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University of British Columbia
Williams Lake, BC · BOFF | Alex Fraser Research Forest (AFRFT)
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Assistant Director, Special Compensation Fund
Added 5 hours ago
PD
Legal Assistant
Peel District School Board
Mississauga, ON
- $73,464 to $91,831 CAD / year
- Full-time
Prepares records for destruction or transfer to storage facilities, in accordance with retention and disposal policies.
Added 6 hours ago
N
1st Class Operating/Power Engineer (Assistant Chief)
NPAworldwide
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- Full-time
…operation, maintenance and repair of building systems equipment and facilities to provide reliable utility support to all industrial processes and facility requirements. Equipment includes…
Added 6 hours ago
CC
Customer Experience Assistant (Contract)
Conestoga College
Kitchener, ON
- Full-time
The Customer Experience Assistant provides a wide variety of front-line customer service functions on behalf of the Facilities Management Department. Primary responsibilities include…
Added 8 hours ago
KB
Opportunities for Department Manager
Kent Building Supplies
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- Full-time
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Opportunities for Department Manager
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- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
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Opportunities for Department Manager
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Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
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Added 8 hours ago
AC
Assistant Director, Appleby Camps, Milton
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- $58,000 to $63,000 CAD / year
- Full-time
Access Appleby’s top-notch campus facilities to include fitness centre, dining hall and beautiful grounds
Added 8 hours ago
CI
Banquet Assistant Manager
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Winnipeg, MB
- Full-time
We are seeking a highly motivated and experienced Assistant Banquet Manager to support banquet operations at Polo Park. This position offers an exciting opportunity for a hospitality…
Added 8 hours ago
UO
Assistant Professor in Pregnancy / Perinatal Biomedical Research
University of Alberta
Edmonton, AB
- Full-time
…outstanding early-career researchers for a full-time, tenure-track Assistant Professor position in the field of pregnancy/perinatal…
Added 9 hours ago
L
Lab Patient Technician - Part Time - Haliburton, ON
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Graduate of an approved Laboratory Assistant program or equivalent are preferred.
Added 9 hours ago
L
Lab Patient Technician - Temporary Part Time (Float) - Georgetown, ON
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Added 9 hours ago
Assistant Manager-Edmonton, AB
StorageMart | MMS
Edmonton, AB
Join Our Team as an Assistant Store Manager at StorageMart!
Added 9 hours ago
TU
Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
The Administrative Assistant, HR Students & Facilities provides administrative services across the School of Public Policy and Global Affairs, including human resources, facilities, events,…
Added 9 hours ago
TG
Planet Fitness - General Manager - London Oxbury Mall
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Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
Added 9 hours ago
EB
Store Manager - Le Labo- Full time - Vancouver, CA
ELC Beauty LLC
Vancouver, BC
- Full-time
Proven retail management/assistant retail management experience preferably within cosmetics

Conestoga College

Customer Experience Assistant (Contract)

Kitchener, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Summary

Temporary Full-Time Appendix D Support Staff, replacement contract position (immediate need, 3-month contract)

The Customer Experience Assistant provides a wide variety of front-line customer service functions on behalf of the Facilities Management Department. Primary responsibilities include processing maintenance calls and work requests, allocation of department keys, maintaining department communications and websites, monitoring, and updating of Departmental and applicable College data and maintaining information on various legislative requirements and licences. As well, the incumbent is involved with part-time staff and departmental training requirements.

As Conestoga is committed to the safety and well-being of all staff, students and visitors, the incumbent is required to be active in Health & Safety planning and accident prevention by adhering to procedures and safe work practices as required and in accordance with relevant Health & Safety legislation/regulations and Conestoga safety policies.

Successful candidates will be required to conduct work on-site five days per week, Monday to Friday, 8:30 a.m. to 4:30 p.m. at the Doon campus located at 299 Doon Valley Dr. in Kitchener

Responsibilities

Submits, receives, prioritizes, and processes work requests and maintenance calls to Facilities staff and/or Contractors
Liaises between customers and Contractors for the completion of applicable work requests
Administers Pest Control service calls and distributes reports to appropriate entities
Analyses detailed monthly financial statements and invoicing for discrepancies; makes necessary corrections via journal entries, charge overs, inquiries to Accounts Payable, etc.
Establishes and maintains manual and computerized records pertaining to departmental operations
Gathers and compiles statistical data for monthly and annual reports as it relates to College and department operations
Monitors and maintains accurate records and initiates actions of legislated requirements to the College as they pertain to Facilities Management (i.e., TSSA, AGCO, Occupational Health and Safety, utility bills, courier manifests, business licenses, etc.)
Supports the department in the development and maintenance of technology aspects (i.e., SharePoint file storage, social media, etc.)
Maintains various appointment schedules, co-ordinates meetings, including agendas and minutes
Creates and provides various information (e.g., AODA, transit changes, Health, and Safety), regarding special and emergency projects, in addition to daily or normal correspondence
Administers community facility rentals/internal special events by liaising with event organizer, ensuring contract administration, insurance requirements, completion of forms, rental of equipment and ensures there are no scheduling conflicts
Liaises with various outside services, college departments and employees for the planning, organizing, scheduling, notification and monitoring of various college or department operations, construction projects and special event requirements (i.e., campus service shutdowns, closures, disruptions, convocation)
Verifies completeness and accuracy of time sheets, overtime sheets, expense reports and vacation reports
Creates all departmental part-time contract requests and reviews part-time biweekly payroll for authorization with respect to various deadlines
Processes and administers key assignments for the department
Works with and assists supervisory staff, as requested, in interviews and supports co-op processes
Organizes, presents, and facilitates College and department orientation requirements, such as Human Resources, Payroll and Health and Safety training and documentation
Provides training and assigns and monitors workload of Part-time Facilities Office Clerk

Qualifications

Two-year Diploma in Office Administration, Business Administration, Business, Arts/Humanities, Science/Social Science, Public Relations, Communications, or a related field is required
Minimum three years of office experience, preferably in education, facilities management, construction, or a skilled trades environment is required
Strong organizational skills, proven ability to pay attention to detail
Strong multi-tasking capabilities
Excellent oral and written communication skills
Strong customer service capability
Ability to work well with a wide range of people from across the organization
Exceptional computer skills, experience with Microsoft Applications
Ability to work independently and in a team environment
Experience or training in customer service and conflict resolution is considered an asset

Apply About employer

More about this job

Responsibilities

Processes and coordinates maintenance requests, customer inquiries, contractor services, facility rentals, key assignments, and departmental communications. Maintains operational and compliance records, reviews financial and payroll documentation, prepares reports, and supports staff training and events.

Requirements

A two-year diploma in a specified or related field and at least three years of office experience are required. Candidates should have strong organizational, communication, customer service, multitasking, and computer skills, with the ability to work independently and collaboratively.

Skills

Customer Service
Work Request Processing
Facilities Coordination
Financial Statement Analysis
Invoice Review
Recordkeeping
Statistical Reporting
Legislative Compliance
Microsoft Applications
SharePoint
Scheduling
Meeting Coordination
Contract Administration
Payroll Review
Key Assignment Administration
Training Coordination

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Customer Service
Maintenance Calls
Work Requests
Contractor Coordination
Pest Control
Financial Statements
Invoicing
Journal Entries
Accounts Payable
Records Management
Statistical Reporting
Legislative Compliance
Occupational Health And Safety
TSSA
AGCO
SharePoint
Social Media
Meeting Coordination
Agenda And Minutes
Facility Rentals
Contract Administration
Insurance Requirements
Time Sheets
Payroll
Key Assignments
Co-op Processes
Staff Orientation
Health And Safety Training
Microsoft Applications

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