Jobs in Canada

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Added 21 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Vancouver, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 21 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 21 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
White Rock, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 21 mins ago
T
Personal Banking Associate Trainee - Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 21 mins ago
T
Personal Banking Associate (Full time)- Blainville, Seigneurie
TD
Blainville, QC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 21 mins ago
C
Client Engagement Associate, 15h/week - Saint-Jérôme
CIBC
Saint-Jérôme, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 21 mins ago
C
Client Engagement Associate, 15h/week - St-Eustache
CIBC
Saint-Eustache, QC · St-Eustache
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 36 mins ago
IG
Operations Associate - Cash Management
Insight Global
Toronto, ON
- $20 to $25 CAD / hour
- Contract
- Payment investigation/reconciliation experience, particularly cross-border or bank-to-bank payments
Added 51 mins ago
C(
Senior Analyst/Associate, Institutional Sales
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As a Senior Analyst/Associate, Institutional Sales at Clarity, you will drive the growth of our institutional client base, owning the full relationship from initial introduction through…
Added 1 hour ago
MS
Associé(e) en Fusions & Acquisitions - M&A Associate
Manos Software Group
Montreal, QC
- Full-time
Évolution à long terme : parcours clair vers les postes de Senior Associate, Directeur et Investment Partner
Added 1 hour ago
B
Associate, Sales and Customer Service - North York
belairdirect
Toronto, ON · North York, ON
- Full-time
Join us as a Sales and Customer Service Associate working in an in-bound call center. You’ll become a trusted advisor, helping Canadians protect what matters most to them.
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Victoria, BC
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 1 hour ago
C
Associate Financial Advisor
CIBC
Whitehorse, YT
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 hour ago
C
Client Engagement Associate, 15h/week - Brossard
CIBC
Brossard, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 hour ago
C
Associate Financial Advisor
CIBC
Vancouver, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 hour ago
PC
Data Management and Strategy, Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a Data Management and Strategy Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 2 hours ago
OA
Part-Time Reception Associate- OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Part-time
Perform clerical duties and accounting duties as assigned by Management.
Added 2 hours ago
T
Customer Experience Associate
TD
Tsawwassen, BC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 2 hours ago
AF
Registered Equity Sales Associate (Retail & Institutional)
ATB Financial
Toronto, ON
- Full-time
We are seeking a highly organized and dynamic Registered Sales Associate to join our Institutional Equity Sales and Trading desk. This unique position bridges retail client service with…
Added 2 hours ago
FR
Accounts Receivable Coordinator
FirstService Residential Canada
Mississauga, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 2 hours ago
FR
Condominium Manager
FirstService Residential Canada
Vaughan, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 2 hours ago
FR
Corporate, Infrastructure & Project Finance Group, Energy (Midstream), Associate Director- Toronto
Fitch Ratings
Toronto, ON
- Full-time
Fitch’s North American CIPF Group is seeking an Associate Director to join the Energy team, with a strong focus on Midstream, based in our New York, Toronto, Chicago or Austin office.
Added 2 hours ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 2 hours ago
MM
Associate I - Account Management - Captives
Marsh McLennan
Halifax, NS
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
CR
Lead Insurance Specialist
Canadian Red Cross
Canada
- Full-time
Work collaboratively with Case Managers, Associate Managers, Program Implementation Specialists, Review Unit contributors, and Recovery leadership across Canada to participate in case…

Conestoga College

Financial Aid Advisor

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary

Full-Time Support Staff, replacement position

(First consideration for support staff and academic positions will be given to internal applicants in accordance with the respective collective agreements)

The Financial Aid Advisor supports students by providing expert guidance on the Ontario Student Assistance Program (OSAP) and other funding sources. This role involves processing financial aid applications, interpreting policy, resolving complex issues and collaborating across departments to ensure students receive timely and accurate financial support.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the department's needs through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with 2-3 days on-site at the Doon campus, located at 299 Doon Valley Drive in Kitchener, ON, and 2-3 days working remotely.

Responsibilities

OSAP

Interpret and apply OSAP policies outlined by the Ministry of Colleges, Universities, Research Excellence, and Security (MCURES)
Assess application data to determine student eligibility for provincial and federal funding
Review complex and sensitive supporting documentation from government agencies, education and financial institutions, medical professionals, social and legal services, etc.
Validate the authenticity of documents and professional credentials
Review French-language OSAP forms and refer to the Bilingual Advisor or the Ministry for processing
Review student citizenship status and residency history to confirm eligibility for OSAP
Maintain confidentiality and ensure compliance with the Freedom of Information and Protection of Privacy Act (FIPPA) and privacy standards
Identify and escalate atypical applications for special case assessment
Write and maintain internal process guides and manuals
Report suspected fraud to the Ministry in conjunction with the Associate Registrar

Financial aid advising

Advise students on funding programs, eligibility, budgeting and potential options
Meet with students to provide support on complex financial aid inquiries
Verify the accuracy of financial need assessments
Offer budget planning and money management guidance for students
Troubleshoot issues with the National Student Loans Service Centre (NSLSC)
Recommend financial aid options for students with complex financial or family situations
Refer students in emotional distress due to financial hardship to financial support programs or campus support services, where appropriate

Academic progress reviews

Analyze student academic performance to determine OSAP eligibility
Review student discontinuance decisions and apply academic penalties to the OSAP file
Analyze cases of academic failure or non-participation
Issue academic progress penalties (e.g., probation, restriction)
Assess student documentation to determine continued funding eligibility; reassess and reinstate OSAP eligibility for students who meet the terms of their probation or restriction

Appeals

Analyze student OSAP issues and recommend appropriate appeals
Ensure required documentation is collected and submitted
Review Personal Circumstance Review (PCR) requests for academic progress penalties and provide recommendations to the appeal committee
Update OSAP applications with PCR outcomes and process any resulting changes

Funding

Administer OSAP funding, enrolment confirmations, and account reconciliations
Process student refunds and loan repayments
Monitor NSLSC transactions and resolve funding or account issues

Events

Represent Student Financial Services at college recruitment events

Qualifications

A two-year diploma in business, communications, social sciences, French, French studies or related field is required
Minimum three years of practical experience in student or client services and experience working with multiple large database systems, ideally in an educational environment
Direct experience working with OSAP, other financial aid or social assistance programs, including eligibility criteria or case management, is required
Experience with sensitive and confidential information and understanding of FIPPA legislation
Strong communication and client service skills, with the ability to respond with tact, diplomacy, integrity, and professionalism
Ability to interpret and explain complex government and institutional policies and procedures
Ability to deliver professional, efficient customer service in high-demand environments
Proficient in Microsoft Office, particularly in Excel
Strong analytical, problem-solving and decision-making skills to interpret policy and address student concerns effectively
Ability to communicate clearly with diverse student populations, including those whose first language is not English, students with disabilities and students at high risk of academic failure
Comfortable working both independently and in a team environment

Apply on LinkedIn About employer

More about this job

Responsibilities

Advise students on OSAP and other funding options, assess eligibility, process applications and funding transactions, and resolve complex financial aid issues. Review academic progress and appeals, maintain privacy and compliance, and collaborate with campus departments and external agencies to support students.

Requirements

A two-year diploma in business, communications, social sciences, French, French studies, or a related field is required, along with at least three years of practical student or client services experience. Candidates must have direct experience with OSAP, financial aid, or social assistance programs, familiarity with confidential information and FIPPA, strong communication and analytical skills, and proficiency in Microsoft Office, particularly Excel.

Skills

OSAP Policy Interpretation
Financial Aid Advising
Eligibility Assessment
Application Processing
Case Management
Student Services
Confidential Information Handling
FIPPA Compliance
Policy Interpretation
Appeals Processing
Academic Progress Reviews
Budget Planning
Problem-Solving
Decision-Making
Microsoft Excel
Database Systems

Visa sponsorship

Not detected in the job text

Keywords

Ontario Student Assistance Program
OSAP
Financial Aid
Student Funding
Ministry Policy
Eligibility Criteria
Application Processing
Case Management
FIPPA
Privacy Compliance
Confidential Information
Academic Progress
Academic Probation
Academic Restrictions
Appeals
Personal Circumstance Review
NSLSC
Enrolment Confirmation
Account Reconciliation
Loan Repayments
Fraud Reporting
Microsoft Office
Microsoft Excel
Database Systems
Budget Planning
Money Management
Student Services
Customer Service
Document Verification

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Work requirements

Jobs in Canada