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Added 14 mins ago
C
Customer Service Full time
canteen
Fort McMurray, AB
- Full-time
How you will make an impact: You will be responsible for supporting operations by performing administrative tasks, such as data entry and filing.
Added 30 mins ago
MD
IT Business Manager - State Prog Admin Manager Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Under general administrative direction, this position provides expert advice and recommendations to agency leadership on IT governance, strategic alignment, policy development, investment…
Added 30 mins ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
Abbotsford, BC
- Part-time
Tommy Gun's Original Barbershop at Highstreet in Abbotsford is looking for a friendly, organized, and outgoing Guest Services Associate to join our team!
Added 44 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Repentigny, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 44 mins ago
SD
Superviseur(e) de l’avant du magasin, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 44 mins ago
SD
Chef caissier(ère), rémunéré(e) à l’heure – PHX temps plein jour
Shoppers Drug Mart
Montreal, QC
- Full-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 44 mins ago
BS
Full-Time Sales Associate
Browns Shoes
Toronto, ON
- Full-time
…assessment of applications. These tools are used to assist with administrative and screening functions but do not replace human review or decision-making…
Added 44 mins ago
NI
Shipping Associate - Edmonton
NCS International Co.
AB · NCS - Edmonton
- Full-time
Reporting to the Operations Manager, the Shipping Associate is responsible for ensuring all shipments are accurate and delivered in a timely manner.
Added 59 mins ago
CG
Associate, Financial Planning
Canaccord Genuity Group Inc.
Edmonton, AB
- Full-time
Perform additional administrative duties as required.
Added 59 mins ago
BG
Payroll Associate
Boyd Group Services
Winnipeg, MB
- Full-time
The Payroll Associate is an integral part of the Boyd Group’s payroll team responsible for processing accurate and timely payments for approximately 10,000+ employees. Ensuring highly…
Added 59 mins ago
Undergraduate Assistant
University of Toronto
Toronto, ON
…general supervision of the Manager, Undergraduate Programs and Associate Chair, Undergraduate Statistics, and in consultation with faculty and instructors, the incumbent is responsible for…
Added 1 hour ago
T
Associate, Client Experience
Trowbridge
Toronto, ON
- Full-time
Monitor Client Experience Outlook Account (External requests)- In the absence of a senior associate check and respond to emails, flagging and prioritizing urgent requests. Identify and…
Added 1 hour ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
…departments and is responsible for coordinating the academic and administrative aspect of the co-op and career program area(s) and other forms of experiential learning, as appropriate,…
Added 1 hour ago
GW
Associate Lawyer - Commercial Litigation
Gowling WLG
Calgary, AB
- Full-time
Our diverse group of legal professionals, law students, law clerks/paralegals, legal administrative assistants and business support services team work together, and are respected and valued…
Added 1 hour ago
GW
IP Assistant -Level II
Gowling WLG
Ottawa, ON
- $50,000 to $60,000 CAD / year
- Full-time
…this role, you will work within a team environment, providing administrative support to the patent lawyers and…
Added 1 hour ago
Associate / Full Professor - Head, Division of Cardiology
University of Toronto
Toronto, ON
Applicants must be eligible for a full-time clinical academic appointment at the rank of Associate or Full Professor at the University of Toronto and will fulfill the academic position…
Added 2 hours ago
NC
Member Associate
Northern Credit Union
Chapleau, ON
- Full-time
The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager,…
Added 2 hours ago
NC
Member Associate
Northern Credit Union
Wawa, ON
- Full-time
The Member Associate plays a vital administrative and customer service role within Northern Credit Union’s branch operations. Working closely with the Member Advisors and Market Manager,…
Added 2 hours ago
R
Associate Operations Representative - Currency Processing
RBC
Calgary, AB
- Part-time
Added 2 hours ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
Calgary, AB
- Part-time
Tommy Gun's Original Barbershop is looking for a friendly, outgoing Guest Services Associate to join our team at Beacon Hill in Calgary!
Added 2 hours ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
Calgary, AB
- Part-time
Tommy Gun’s Original Barbershop is looking for a friendly, outgoing Guest Services Associate to join our team at Beacon Hill in Calgary!
Added 4 hours ago
IS
Associate Project Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
The Associate Project Specialist supports the successful delivery of Ship Repair Program initiatives by providing project and program coordination support to the team. In this role, you…
Added 4 hours ago
JI
Associate Project Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
The Associate Project Specialist supports the successful delivery of Ship Repair Program initiatives by providing project and program coordination support to the team. In this role, you…
Added 7 hours ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
The Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 7 hours ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Vancouver, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…

Conestoga College

Financial Aid Advisor

Kitchener, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary

Full-Time Support Staff, replacement position

(First consideration for support staff and academic positions will be given to internal applicants in accordance with the respective collective agreements)

The Financial Aid Advisor supports students by providing expert guidance on the Ontario Student Assistance Program (OSAP) and other funding sources. This role involves processing financial aid applications, interpreting policy, resolving complex issues and collaborating across departments to ensure students receive timely and accurate financial support.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the department's needs through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with 2-3 days on-site at the Doon campus, located at 299 Doon Valley Drive in Kitchener, ON, and 2-3 days working remotely.

Responsibilities

OSAP

Interpret and apply OSAP policies outlined by the Ministry of Colleges, Universities, Research Excellence, and Security (MCURES)
Assess application data to determine student eligibility for provincial and federal funding
Review complex and sensitive supporting documentation from government agencies, education and financial institutions, medical professionals, social and legal services, etc.
Validate the authenticity of documents and professional credentials
Review French-language OSAP forms and refer to the Bilingual Advisor or the Ministry for processing
Review student citizenship status and residency history to confirm eligibility for OSAP
Maintain confidentiality and ensure compliance with the Freedom of Information and Protection of Privacy Act (FIPPA) and privacy standards
Identify and escalate atypical applications for special case assessment
Write and maintain internal process guides and manuals
Report suspected fraud to the Ministry in conjunction with the Associate Registrar

Financial aid advising

Advise students on funding programs, eligibility, budgeting and potential options
Meet with students to provide support on complex financial aid inquiries
Verify the accuracy of financial need assessments
Offer budget planning and money management guidance for students
Troubleshoot issues with the National Student Loans Service Centre (NSLSC)
Recommend financial aid options for students with complex financial or family situations
Refer students in emotional distress due to financial hardship to financial support programs or campus support services, where appropriate

Academic progress reviews

Analyze student academic performance to determine OSAP eligibility
Review student discontinuance decisions and apply academic penalties to the OSAP file
Analyze cases of academic failure or non-participation
Issue academic progress penalties (e.g., probation, restriction)
Assess student documentation to determine continued funding eligibility; reassess and reinstate OSAP eligibility for students who meet the terms of their probation or restriction

Appeals

Analyze student OSAP issues and recommend appropriate appeals
Ensure required documentation is collected and submitted
Review Personal Circumstance Review (PCR) requests for academic progress penalties and provide recommendations to the appeal committee
Update OSAP applications with PCR outcomes and process any resulting changes

Funding

Administer OSAP funding, enrolment confirmations, and account reconciliations
Process student refunds and loan repayments
Monitor NSLSC transactions and resolve funding or account issues

Events

Represent Student Financial Services at college recruitment events

Qualifications

A two-year diploma in business, communications, social sciences, French, French studies or related field is required
Minimum three years of practical experience in student or client services and experience working with multiple large database systems, ideally in an educational environment
Direct experience working with OSAP, other financial aid or social assistance programs, including eligibility criteria or case management, is required
Experience with sensitive and confidential information and understanding of FIPPA legislation
Strong communication and client service skills, with the ability to respond with tact, diplomacy, integrity, and professionalism
Ability to interpret and explain complex government and institutional policies and procedures
Ability to deliver professional, efficient customer service in high-demand environments
Proficient in Microsoft Office, particularly in Excel
Strong analytical, problem-solving and decision-making skills to interpret policy and address student concerns effectively
Ability to communicate clearly with diverse student populations, including those whose first language is not English, students with disabilities and students at high risk of academic failure
Comfortable working both independently and in a team environment

Apply About employer

More about this job

Responsibilities

Advise students on OSAP and other funding options, assess eligibility, process applications and funding transactions, and resolve complex financial aid issues. Review academic progress and appeals, maintain privacy and compliance, and collaborate with campus departments and external agencies to support students.

Requirements

A two-year diploma in business, communications, social sciences, French, French studies, or a related field is required, along with at least three years of practical student or client services experience. Candidates must have direct experience with OSAP, financial aid, or social assistance programs, familiarity with confidential information and FIPPA, strong communication and analytical skills, and proficiency in Microsoft Office, particularly Excel.

Skills

OSAP Policy Interpretation
Financial Aid Advising
Eligibility Assessment
Application Processing
Case Management
Student Services
Confidential Information Handling
FIPPA Compliance
Policy Interpretation
Appeals Processing
Academic Progress Reviews
Budget Planning
Problem-Solving
Decision-Making
Microsoft Excel
Database Systems

Visa sponsorship

Not detected in the job text

Keywords

Ontario Student Assistance Program
OSAP
Financial Aid
Student Funding
Ministry Policy
Eligibility Criteria
Application Processing
Case Management
FIPPA
Privacy Compliance
Confidential Information
Academic Progress
Academic Probation
Academic Restrictions
Appeals
Personal Circumstance Review
NSLSC
Enrolment Confirmation
Account Reconciliation
Loan Repayments
Fraud Reporting
Microsoft Office
Microsoft Excel
Database Systems
Budget Planning
Money Management
Student Services
Customer Service
Document Verification

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