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Added 11 mins ago
BS
Temps-plein - Rive Sud
Browns Shoes
Brossard, QC · Saint-Bruno-de-Montarville, QC
- Full-time
Chez Chaussures Browns, nous nous efforçons de créer des expériences client exceptionnelles empreintes de style, de service et de passion.
Added 11 mins ago
Temps Partiel - Rive-Sud
Browns Shoes
Brossard, QC · Saint-Bruno-de-Montarville, QC
Chez Chaussures Browns, nous nous efforçons de créer des expériences client exceptionnelles empreintes de style, de service et de passion.
Added 11 mins ago
BS
Part-Time Sales Associate
Browns Shoes
Kelowna, BC
- Part-time
Build strong client relationships to drive sales and exceed targets
Added 11 mins ago
R
Associate - Administration
RPIA
Toronto, ON
- Full-time
We are currently seeking a full-time permanent Administrative Associate to join our Administration & Solutions team.
Added 11 mins ago
SC
Customer Rebate Sales Analyst (18 months contract)
Staples Canada
Canada
- Full-time
Minimum of five (5) years’ experience in accounting, customer service, client services required: or an equivalent combination of training, education and experience. Strong knowledge of…
Added 25 mins ago
BP
Catering Associate
BlueSky Personnel Solutions
Toronto, ON
- $44,300 to $54,700 CAD / year
- Full-time
Our client located in downtown Toronto is looking for a hospitality-focused Catering Associate to join their team.
Added 26 mins ago
T
Senior Consultant, ML/AI Engineer, Data & AI
Toast
Vancouver, BC
- $77,000 to $102,000 USD / year
- Full-time
…solutions for clients across industries. In this hands-on, client-facing role, you will turn advanced analytics, ML, and GenAI use cases into secure, production-ready solutions across…
Added 26 mins ago
IS
Sr Start-up Manager
ICON Strategic Solutions
Burlington, ON
- Full-time
…managing and conducting start-up activities in compliance with the client procedures, documents, local and international guidelines such as ICH – GCP and relevant…
Added 26 mins ago
Store Associate
Sherwin-Williams
Sidney, BC
…to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the…
Added 26 mins ago
Store Associate
Sherwin-Williams
Orleans, ON
…to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the…
Added 26 mins ago
JC
Asset Management - Institutional Sales Associate, Canada
JPMorgan Chase & Co.
Toronto, ON
- Full-time
As an Institutional Sales Associate (ISA), you will be working with your client advisor(s) helping Institutional clients/prospects navigate the complexities of the broader capital markets…
Added 41 mins ago
JH
Consultant (Building Consulting)
J.S. Held LLC
Kelowna, BC
- Full-time
Collaborate with Business Development Managers to help develop new business opportunities and continue to nurture and strengthen existing client relationships.
Added 55 mins ago
TS
Senior Associate Strategist (Healthcare Social Scientist)
Throughline Strategy Inc.
Toronto, ON
- $74,000 CAD / year
- Full-time
Love making presentations and facilitating group experiences that are compelling and memorable and help our client organizations pull-through the insights and strategies to action.
Added 55 mins ago
CC
Financial Aid Advisor
Conestoga College
Kitchener, ON
- Full-time
Report suspected fraud to the Ministry in conjunction with the Associate Registrar
Added 55 mins ago
D
Store Manager - Diesel Yorkdale
Diesel
Toronto, ON
- Full-time
…targets while bringing the brand's identity to life in every client interaction. This role leads all aspects of store performance: commercial results, client development, team leadership,…
Added 55 mins ago
RC
Research Associate - Mining
Red Cloud Securities Inc.
Toronto, ON
- Full-time
Answer client inquiries and support the Sales and Trading desks’ marketing efforts
Added 55 mins ago
WG
Junior Solicitor
Watson Goepel LLP
Vancouver, BC
- Full-time
Bi-annual associate-only and lawyer retreats.
Added 55 mins ago
R
Associate
RBC
BC
- Full-time
The RBC Dominion Securities branch located in West Vancouver, is looking for an Associate to provide administrative support to a successful Advisory Team.
Added 55 mins ago
R
Director, Real Estate
RBC
Vancouver, BC
- Full-time
…ultimately your responsibility, you will be supported by an Associate Director, who will assist with analyzing and underwriting new loan requests, including compiling financial and market…
Added 1 hour ago
D&
Entry-Junior Level - Associate Consultant - Calgary, AB
Dokainish & Company
Calgary, AB
- Full-time
Entry-Junior Level - Associate Consultant - Calgary, Alberta
Added 1 hour ago
C
Client Engagement Associate
CIBC
Winfield, BC
- Part-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 1 hour ago
Store Manager - Diesel Yorkdale
OTB Spa
Toronto, ON
…targets while bringing the brand's identity to life in every client interaction. This role leads all aspects of store performance: commercial results, client development, team leadership,…
Added 1 hour ago
T
Personal Banking Associate - Monkland (18.75 hours)
TD
Montreal, QC
- Part-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
…in the physical building which could cause injury or loss of client’s…
Added 1 hour ago
ZC
Probate & Real Estate Lawyer (Associate)
ZSA Canada
Oakville, ON
- Full-time
Our growing boutique firm client is looking for an Associate to join its team. The ideal candidate will have at least 2 years' experience in estates matters, particularly probate;…

Conestoga College

Financial Aid Advisor

Kitchener, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary

Full-Time Support Staff, replacement position

(First consideration for support staff and academic positions will be given to internal applicants in accordance with the respective collective agreements)

The Financial Aid Advisor supports students by providing expert guidance on the Ontario Student Assistance Program (OSAP) and other funding sources. This role involves processing financial aid applications, interpreting policy, resolving complex issues and collaborating across departments to ensure students receive timely and accurate financial support.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the department's needs through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with 2-3 days on-site at the Doon campus, located at 299 Doon Valley Drive in Kitchener, ON, and 2-3 days working remotely.

Responsibilities

OSAP

Interpret and apply OSAP policies outlined by the Ministry of Colleges, Universities, Research Excellence, and Security (MCURES)
Assess application data to determine student eligibility for provincial and federal funding
Review complex and sensitive supporting documentation from government agencies, education and financial institutions, medical professionals, social and legal services, etc.
Validate the authenticity of documents and professional credentials
Review French-language OSAP forms and refer to the Bilingual Advisor or the Ministry for processing
Review student citizenship status and residency history to confirm eligibility for OSAP
Maintain confidentiality and ensure compliance with the Freedom of Information and Protection of Privacy Act (FIPPA) and privacy standards
Identify and escalate atypical applications for special case assessment
Write and maintain internal process guides and manuals
Report suspected fraud to the Ministry in conjunction with the Associate Registrar

Financial aid advising

Advise students on funding programs, eligibility, budgeting and potential options
Meet with students to provide support on complex financial aid inquiries
Verify the accuracy of financial need assessments
Offer budget planning and money management guidance for students
Troubleshoot issues with the National Student Loans Service Centre (NSLSC)
Recommend financial aid options for students with complex financial or family situations
Refer students in emotional distress due to financial hardship to financial support programs or campus support services, where appropriate

Academic progress reviews

Analyze student academic performance to determine OSAP eligibility
Review student discontinuance decisions and apply academic penalties to the OSAP file
Analyze cases of academic failure or non-participation
Issue academic progress penalties (e.g., probation, restriction)
Assess student documentation to determine continued funding eligibility; reassess and reinstate OSAP eligibility for students who meet the terms of their probation or restriction

Appeals

Analyze student OSAP issues and recommend appropriate appeals
Ensure required documentation is collected and submitted
Review Personal Circumstance Review (PCR) requests for academic progress penalties and provide recommendations to the appeal committee
Update OSAP applications with PCR outcomes and process any resulting changes

Funding

Administer OSAP funding, enrolment confirmations, and account reconciliations
Process student refunds and loan repayments
Monitor NSLSC transactions and resolve funding or account issues

Events

Represent Student Financial Services at college recruitment events

Qualifications

A two-year diploma in business, communications, social sciences, French, French studies or related field is required
Minimum three years of practical experience in student or client services and experience working with multiple large database systems, ideally in an educational environment
Direct experience working with OSAP, other financial aid or social assistance programs, including eligibility criteria or case management, is required
Experience with sensitive and confidential information and understanding of FIPPA legislation
Strong communication and client service skills, with the ability to respond with tact, diplomacy, integrity, and professionalism
Ability to interpret and explain complex government and institutional policies and procedures
Ability to deliver professional, efficient customer service in high-demand environments
Proficient in Microsoft Office, particularly in Excel
Strong analytical, problem-solving and decision-making skills to interpret policy and address student concerns effectively
Ability to communicate clearly with diverse student populations, including those whose first language is not English, students with disabilities and students at high risk of academic failure
Comfortable working both independently and in a team environment

Apply About employer

More about this job

Responsibilities

Advise students on OSAP and other funding options, assess eligibility, process applications and funding transactions, and resolve complex financial aid issues. Review academic progress and appeals, maintain privacy and compliance, and collaborate with campus departments and external agencies to support students.

Requirements

A two-year diploma in business, communications, social sciences, French, French studies, or a related field is required, along with at least three years of practical student or client services experience. Candidates must have direct experience with OSAP, financial aid, or social assistance programs, familiarity with confidential information and FIPPA, strong communication and analytical skills, and proficiency in Microsoft Office, particularly Excel.

Skills

OSAP Policy Interpretation
Financial Aid Advising
Eligibility Assessment
Application Processing
Case Management
Student Services
Confidential Information Handling
FIPPA Compliance
Policy Interpretation
Appeals Processing
Academic Progress Reviews
Budget Planning
Problem-Solving
Decision-Making
Microsoft Excel
Database Systems

Visa sponsorship

Not detected in the job text

Keywords

Ontario Student Assistance Program
OSAP
Financial Aid
Student Funding
Ministry Policy
Eligibility Criteria
Application Processing
Case Management
FIPPA
Privacy Compliance
Confidential Information
Academic Progress
Academic Probation
Academic Restrictions
Appeals
Personal Circumstance Review
NSLSC
Enrolment Confirmation
Account Reconciliation
Loan Repayments
Fraud Reporting
Microsoft Office
Microsoft Excel
Database Systems
Budget Planning
Money Management
Student Services
Customer Service
Document Verification

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