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Added 11 mins ago
HE
Marketing Event Coordinator
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Hype Events | Midtown Toronto, ON | Full-Time | Fully Onsite
Added 41 mins ago
MD
Research Analyst Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 41 mins ago
MD
Equal Opportunity and Access Division (EOAD) Deputy Director - Human Services Supervisor 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift, 8:00am - 4:30pm · If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.***
Added 41 mins ago
MD
State Prog Administrator Principal - ADA Employment Accommodations Specialist
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 41 mins ago
MD
Provider Support Policy Analyst / State Program Administrator Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift: Day Shift
Added 41 mins ago
MD
Sustainable Forest Incentive Act Administrator, State Program Administrator Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 41 mins ago
MD
Associate Director for Enforcement-Investigation Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 41 mins ago
MD
Field Inspector-Law Compliance Rep 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift · Must possess and maintain a valid Minnesota Driver’s License, or an equivalen
Added 41 mins ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Victoria, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 41 mins ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Prince George, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 41 mins ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Prince George, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 41 mins ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Victoria, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 41 mins ago
PH
Medical Oncologist - BC Cancer - Prince George
Provincial Health Services Authority
Prince George, BC
- Full-time
BC Cancer - Prince George is a full-service cancer centre that serves 1100+ new patients annually, and offers a full range of services in Medical Oncology, Radiation Oncology, Palliative…
Added 41 mins ago
M
Senior Android SDK Developer
MapsPeople
Toronto, ON
- Full-time
…indoor mapping, wayfinding, location intelligence, and real-time spatial data to help organizations create smarter, connected environments. As we scale, we're looking for a Staff Engineer…
Added 41 mins ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Surrey, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 41 mins ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Victoria, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 41 mins ago
VA
Manager, Supply Management (Engineering & Construction)
Vancouver Airport Authority
Vancouver, BC
- Full-time
We have a permanent, full-time opportunity for a transformative leader – Manager, Supply Management – Engineering and Construction on the Supply Management Team. Reporting to the Director,…
Added 41 mins ago
MS
Warehouse Associate
McKeough Supply
Mississauga, ON
- Full-time
Maintain accurate inventory and support cycle counts
Added 1 hour ago
RM
Customer Service Agent Casual
Regional Municipality of Wood Buffalo
Fort McMurray, AB
- Full-time
COLA (Cost of Living Allowance) amount listed is based on full-time hours; COLA for casual positions will be prorated based on hours worked.
Added 1 hour ago
TH
Registered Nurse| Part-Time| Buttonwood Ave- BUT 2E IP Rehab
Trillium Health Partners
Toronto, ON · Etobicoke, ON
- Part-time
2East is a 30-bed stroke and neuro rehab unit with a full complement of interprofessional team members. It is one of three rehab units located at 82 Buttonwood Ave, a satellite site of…
Added 1 hour ago
TH
Registered Practical Nurse| Full-Time| 82 Buttonwood Ave-BUT 2E IP Rehab
Trillium Health Partners
Toronto, ON · Etobicoke, ON
- Full-time
2East is a 30-bed stroke and neuro rehab unit with a full complement of interprofessional team members. It is one of three rehab units located at 82 Buttonwood Ave, a satellite site of…
Added 1 hour ago
TH
Registered Practical Nurse| Part-Time| 82 Buttonwood Ave-BUT 2E IP Rehab
Trillium Health Partners
Toronto, ON · Etobicoke, ON
- Part-time
2East is a 30-bed stroke and neuro rehab unit with a full complement of interprofessional team members. It is one of three rehab units located at 82 Buttonwood Ave, a satellite site of…
Added 1 hour ago
TH
Registered Nurse| Full-Time| 82 Buttonwood Ave- BUT 2E IP Rehab
Trillium Health Partners
Toronto, ON · Etobicoke, ON
- Full-time
Hours of Work/Shift: 12-hour shift; Days and Nights
Added 5 hours ago
HM
Radiation Oncology
Health Match BC
Kelowna, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Nanaimo, BC
- Part-time
BC Cancer – Victoria offers a full range of services in Medical Oncology, Radiation Oncology, Palliative Care and support services such as Nutrition, Clinical Trials and Patient and Family…

Conestoga College

Financial Aid Advisor

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary

Full-Time Support Staff, replacement position

(First consideration for support staff and academic positions will be given to internal applicants in accordance with the respective collective agreements)

The Financial Aid Advisor supports students by providing expert guidance on the Ontario Student Assistance Program (OSAP) and other funding sources. This role involves processing financial aid applications, interpreting policy, resolving complex issues and collaborating across departments to ensure students receive timely and accurate financial support.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the department's needs through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with 2-3 days on-site at the Doon campus, located at 299 Doon Valley Drive in Kitchener, ON, and 2-3 days working remotely.

Responsibilities

OSAP

Interpret and apply OSAP policies outlined by the Ministry of Colleges, Universities, Research Excellence, and Security (MCURES)
Assess application data to determine student eligibility for provincial and federal funding
Review complex and sensitive supporting documentation from government agencies, education and financial institutions, medical professionals, social and legal services, etc.
Validate the authenticity of documents and professional credentials
Review French-language OSAP forms and refer to the Bilingual Advisor or the Ministry for processing
Review student citizenship status and residency history to confirm eligibility for OSAP
Maintain confidentiality and ensure compliance with the Freedom of Information and Protection of Privacy Act (FIPPA) and privacy standards
Identify and escalate atypical applications for special case assessment
Write and maintain internal process guides and manuals
Report suspected fraud to the Ministry in conjunction with the Associate Registrar

Financial aid advising

Advise students on funding programs, eligibility, budgeting and potential options
Meet with students to provide support on complex financial aid inquiries
Verify the accuracy of financial need assessments
Offer budget planning and money management guidance for students
Troubleshoot issues with the National Student Loans Service Centre (NSLSC)
Recommend financial aid options for students with complex financial or family situations
Refer students in emotional distress due to financial hardship to financial support programs or campus support services, where appropriate

Academic progress reviews

Analyze student academic performance to determine OSAP eligibility
Review student discontinuance decisions and apply academic penalties to the OSAP file
Analyze cases of academic failure or non-participation
Issue academic progress penalties (e.g., probation, restriction)
Assess student documentation to determine continued funding eligibility; reassess and reinstate OSAP eligibility for students who meet the terms of their probation or restriction

Appeals

Analyze student OSAP issues and recommend appropriate appeals
Ensure required documentation is collected and submitted
Review Personal Circumstance Review (PCR) requests for academic progress penalties and provide recommendations to the appeal committee
Update OSAP applications with PCR outcomes and process any resulting changes

Funding

Administer OSAP funding, enrolment confirmations, and account reconciliations
Process student refunds and loan repayments
Monitor NSLSC transactions and resolve funding or account issues

Events

Represent Student Financial Services at college recruitment events

Qualifications

A two-year diploma in business, communications, social sciences, French, French studies or related field is required
Minimum three years of practical experience in student or client services and experience working with multiple large database systems, ideally in an educational environment
Direct experience working with OSAP, other financial aid or social assistance programs, including eligibility criteria or case management, is required
Experience with sensitive and confidential information and understanding of FIPPA legislation
Strong communication and client service skills, with the ability to respond with tact, diplomacy, integrity, and professionalism
Ability to interpret and explain complex government and institutional policies and procedures
Ability to deliver professional, efficient customer service in high-demand environments
Proficient in Microsoft Office, particularly in Excel
Strong analytical, problem-solving and decision-making skills to interpret policy and address student concerns effectively
Ability to communicate clearly with diverse student populations, including those whose first language is not English, students with disabilities and students at high risk of academic failure
Comfortable working both independently and in a team environment

Apply on LinkedIn About employer

More about this job

Responsibilities

Advise students on OSAP and other funding options, assess eligibility, process applications and funding transactions, and resolve complex financial aid issues. Review academic progress and appeals, maintain privacy and compliance, and collaborate with campus departments and external agencies to support students.

Requirements

A two-year diploma in business, communications, social sciences, French, French studies, or a related field is required, along with at least three years of practical student or client services experience. Candidates must have direct experience with OSAP, financial aid, or social assistance programs, familiarity with confidential information and FIPPA, strong communication and analytical skills, and proficiency in Microsoft Office, particularly Excel.

Skills

OSAP Policy Interpretation
Financial Aid Advising
Eligibility Assessment
Application Processing
Case Management
Student Services
Confidential Information Handling
FIPPA Compliance
Policy Interpretation
Appeals Processing
Academic Progress Reviews
Budget Planning
Problem-Solving
Decision-Making
Microsoft Excel
Database Systems

Visa sponsorship

Not detected in the job text

Keywords

Ontario Student Assistance Program
OSAP
Financial Aid
Student Funding
Ministry Policy
Eligibility Criteria
Application Processing
Case Management
FIPPA
Privacy Compliance
Confidential Information
Academic Progress
Academic Probation
Academic Restrictions
Appeals
Personal Circumstance Review
NSLSC
Enrolment Confirmation
Account Reconciliation
Loan Repayments
Fraud Reporting
Microsoft Office
Microsoft Excel
Database Systems
Budget Planning
Money Management
Student Services
Customer Service
Document Verification

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Work requirements

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