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Added 13 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 13 mins ago
TH
Senior Scientist & Program Head, DSCB Research Program
The Hospital for Sick Children
Toronto, ON
- Full-time
…children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge…
Added 13 mins ago
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Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The MyeliNeuroGene Research Laboratory, directed by Dr. Genevieve Bernard, MD, MSc, a clinician-scientist, is looking for a motivated person to fill the position of full-time Research…
Added 28 mins ago
UO
Senior Workday Architect
University of Waterloo
Waterloo, ON
- Full-time
…and Financial Management. Working with the Enterprise Systems Associate Director and Manager, functional owners, functional leads, project leaders/managers, and technical specialists, the…
Added 28 mins ago
UO
Student Services Support Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
Provides support to the Associate Director, Undergraduate, in facilitating the GBDA study abroad program through duties that include, but are not limited too;
Added 28 mins ago
UO
Admissions Coordinator
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Added 28 mins ago
UO
Senior Labour Relations Consultant
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Associate Vice-President, Faculty and Academic Life - Faculty Relations
Added 2 hours ago
Donor Centre Associate - Blood Collection
Canadian Blood Services
Toronto, ON · Scarborough, ON
Canadian Blood Services is looking for a Regular part-time Donor Centre Associate - Blood Collection to join our dynamic Collections team in our ON-Scarborough donor centre.
Added 3 hours ago
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Associate Research, Energy Services
ATB
Calgary, AB
- Full-time
ATB Cormark Capital Markets is looking for a Research Associate, Energy Services to support our Equity Research Team, with a sector focus on Energy. As ATB’s next Research Associate you are…
Added 3 hours ago
SL
Associate, Corporate Development
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Sun Life is looking for an Associate to join our Corporate Development team. Corporate Development is responsible for evaluating and driving strategic initiatives across Sun Life’s four…
Added 4 hours ago
BH
Senior Solution Architect
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Certificate in Technical/Solutions Architecture, SysOps, or Development – Associate level, an asset, Professional level preferred.
Added 4 hours ago
IS
Senior Clinical Research Associate
ICON Strategic Solutions
Canada
- Full-time
Senior Clinical Research Associate, Eastern Canada
Added 5 hours ago
UO
Accessibility Advisor
University of Victoria
Victoria, BC
- Full-time
and procedures. Keeping current with best professional practices, standards, and research, this position helps facilitate equal access to all university academic opportunities.
Added 5 hours ago
UO
Sessional Instructor - ACCT 603 LEC 03 EMBA, Winter 2027, Haskayne School of Business
University of Calgary
Calgary, AB
- Full-time
…and address your cover letter to the attention of Ari Pandes, Associate Dean, Graduate Programs. In support of your application, please provide the following…
Added 5 hours ago
SI
Associate Lawyer
Synectics Inc.
Vaughan, ON
- Full-time
We are seeking a Family Law Litigation Associate with 3+ years of Ontario family law litigation experience, strong analytical and advocacy skills, and experience handling complex matters…
Added 5 hours ago
L
Data Associate (Winter/Spring 2027)
Lumerate
Remote, Canada
- $3,500 CAD / month
- Contract
- Remote
Added 5 hours ago
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Associate, Supervision and Governance, Business Management, Corporate & Investment Banking
TD
Toronto, ON
- Full-time
In this first line of defense (1A) role, the Associate will work with leaders of the Business Supervision and Governance team to maintain a strong risk and control environment, supported by…
Added 5 hours ago
Associate Director, Economic & Resource Policy
Government of Alberta
AB
Job Title: Associate Director, Economic and Resource Policy
Added 5 hours ago
CU
Graduate Administrator
Carleton University
Ottawa, ON
- Other
…Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and…
Added 6 hours ago
SM
Associate Director Stewardship & Donor Relations
St. Michael's Hospital
Toronto, ON
- Full-time
…to maximize philanthropic revenue to fuel their healthcare, research, teaching and health equity missions. We will inspire our communities, local, provincial, national and international, to…
Added 6 hours ago
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Director, Organizational Development Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Reporting to the Associate Vice President, Human Resources, the Director, Organizational Development Services, is a member of the HR Leadership Team and provides leadership for an…
Added 6 hours ago
GO
Associate Director, Economic & Resource Policy
Government of Alberta
AB · Edmonton, AB
- Full-time
Job Title: Associate Director, Economic and Resource Policy
Added 6 hours ago
TM
Asst Contr & Sr Mgr Acct&Repo
Toronto Metropolitan University
Toronto, ON
- Full-time
…to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push…
Added 6 hours ago
CI
Senior Analyst, Procurement
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Working closely with the Manager and Associate, Procurement, you will enhance visibility into enterprise vendor relationships, support vendor performance management and translate complex…
Added 6 hours ago
Customer Acquisition Representative Intern – Summer 2027 (CAN)
Amazon
Toronto, ON
As an Associate Customer Acquisition Rep (ACAR), you will initiate customer contact through cold calls, lead follow-up, and customer research to generate sales meetings and support…

Conestoga College

Financial Aid Advisor

Kitchener, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary

Full-Time Support Staff, replacement position

(First consideration for support staff and academic positions will be given to internal applicants in accordance with the respective collective agreements)

The Financial Aid Advisor supports students by providing expert guidance on the Ontario Student Assistance Program (OSAP) and other funding sources. This role involves processing financial aid applications, interpreting policy, resolving complex issues and collaborating across departments to ensure students receive timely and accurate financial support.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the department's needs through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with 2-3 days on-site at the Doon campus, located at 299 Doon Valley Drive in Kitchener, ON, and 2-3 days working remotely.

Responsibilities

OSAP

Interpret and apply OSAP policies outlined by the Ministry of Colleges, Universities, Research Excellence, and Security (MCURES)
Assess application data to determine student eligibility for provincial and federal funding
Review complex and sensitive supporting documentation from government agencies, education and financial institutions, medical professionals, social and legal services, etc.
Validate the authenticity of documents and professional credentials
Review French-language OSAP forms and refer to the Bilingual Advisor or the Ministry for processing
Review student citizenship status and residency history to confirm eligibility for OSAP
Maintain confidentiality and ensure compliance with the Freedom of Information and Protection of Privacy Act (FIPPA) and privacy standards
Identify and escalate atypical applications for special case assessment
Write and maintain internal process guides and manuals
Report suspected fraud to the Ministry in conjunction with the Associate Registrar

Financial aid advising

Advise students on funding programs, eligibility, budgeting and potential options
Meet with students to provide support on complex financial aid inquiries
Verify the accuracy of financial need assessments
Offer budget planning and money management guidance for students
Troubleshoot issues with the National Student Loans Service Centre (NSLSC)
Recommend financial aid options for students with complex financial or family situations
Refer students in emotional distress due to financial hardship to financial support programs or campus support services, where appropriate

Academic progress reviews

Analyze student academic performance to determine OSAP eligibility
Review student discontinuance decisions and apply academic penalties to the OSAP file
Analyze cases of academic failure or non-participation
Issue academic progress penalties (e.g., probation, restriction)
Assess student documentation to determine continued funding eligibility; reassess and reinstate OSAP eligibility for students who meet the terms of their probation or restriction

Appeals

Analyze student OSAP issues and recommend appropriate appeals
Ensure required documentation is collected and submitted
Review Personal Circumstance Review (PCR) requests for academic progress penalties and provide recommendations to the appeal committee
Update OSAP applications with PCR outcomes and process any resulting changes

Funding

Administer OSAP funding, enrolment confirmations, and account reconciliations
Process student refunds and loan repayments
Monitor NSLSC transactions and resolve funding or account issues

Events

Represent Student Financial Services at college recruitment events

Qualifications

A two-year diploma in business, communications, social sciences, French, French studies or related field is required
Minimum three years of practical experience in student or client services and experience working with multiple large database systems, ideally in an educational environment
Direct experience working with OSAP, other financial aid or social assistance programs, including eligibility criteria or case management, is required
Experience with sensitive and confidential information and understanding of FIPPA legislation
Strong communication and client service skills, with the ability to respond with tact, diplomacy, integrity, and professionalism
Ability to interpret and explain complex government and institutional policies and procedures
Ability to deliver professional, efficient customer service in high-demand environments
Proficient in Microsoft Office, particularly in Excel
Strong analytical, problem-solving and decision-making skills to interpret policy and address student concerns effectively
Ability to communicate clearly with diverse student populations, including those whose first language is not English, students with disabilities and students at high risk of academic failure
Comfortable working both independently and in a team environment

Apply About employer

More about this job

Responsibilities

Advise students on OSAP and other funding options, assess eligibility, process applications and funding transactions, and resolve complex financial aid issues. Review academic progress and appeals, maintain privacy and compliance, and collaborate with campus departments and external agencies to support students.

Requirements

A two-year diploma in business, communications, social sciences, French, French studies, or a related field is required, along with at least three years of practical student or client services experience. Candidates must have direct experience with OSAP, financial aid, or social assistance programs, familiarity with confidential information and FIPPA, strong communication and analytical skills, and proficiency in Microsoft Office, particularly Excel.

Skills

OSAP Policy Interpretation
Financial Aid Advising
Eligibility Assessment
Application Processing
Case Management
Student Services
Confidential Information Handling
FIPPA Compliance
Policy Interpretation
Appeals Processing
Academic Progress Reviews
Budget Planning
Problem-Solving
Decision-Making
Microsoft Excel
Database Systems

Visa sponsorship

Not detected in the job text

Keywords

Ontario Student Assistance Program
OSAP
Financial Aid
Student Funding
Ministry Policy
Eligibility Criteria
Application Processing
Case Management
FIPPA
Privacy Compliance
Confidential Information
Academic Progress
Academic Probation
Academic Restrictions
Appeals
Personal Circumstance Review
NSLSC
Enrolment Confirmation
Account Reconciliation
Loan Repayments
Fraud Reporting
Microsoft Office
Microsoft Excel
Database Systems
Budget Planning
Money Management
Student Services
Customer Service
Document Verification

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