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Added 1 min ago
BO
Associate, Corporate and Commercial Banking Services
Bank of China (Canada)
Toronto, ON
- Full-time
We are seeking an organized and detail-oriented Associate, Commercial & Corporate Services to provide administrative, coordination, and operational support to Relationship Managers within…
Added 1 min ago
MF
Associate, Client Services
Municipal Finance Authority of British Columbia
Victoria, BC
- Full-time
…purpose-built, best-in-class investment funds, and financial support for professional development for local government leaders. MFA achieves scale and enhances client staff capacity by…
Added 1 min ago
B
Database Administrator
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
Enterprise Applications Support: Manage and administer Microsoft Dynamics GP in collaboration with the finance team, providing hands-on support for finance systems and operations.
Added 1 min ago
IG
Operations Associate
Insight Global
Toronto, ON
- Contract
Insight Global is seeking an Operations Associate to join a large enterprise banking client. This role will provide operational support for daily processing activities and help ensure…
Added 1 min ago
WC
MDC Shift Supervisor - Afternoon Shift (Brampton, ON)
Wolseley Canada Inc.
Toronto, ON · North York, ON
- Full-time
…our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves,…
Added 1 min ago
HB
Housekeeping Attendant
Horseshoe Bay Resort
Edmonton, AB
- Part-time
…associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every…
Added 1 min ago
OF
Membership Sales Associate
Orangetheory Fitness Affiliates
Surrey, BC
- $18.25 to $19.5 CAD / hour
- Full-time
Added 1 min ago
RB
Director, Real Estate
Royal Bank of Canada
Vancouver, BC
- Full-time
…ultimately your responsibility, you will be supported by an Associate Director, who will assist with analyzing and underwriting new loan requests, including compiling financial and market…
Added 1 min ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Lloydminster, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
SD
Post Office Clerk, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
SD
Post Office Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 1 min ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day
Shoppers Drug Mart
Oakville, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oakville, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
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- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour Embauche feu vert
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Montreal, QC
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Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
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Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
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Beauty Specialist, Hourly Full Time Flexible Shifts
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(FT) OMNI Customer Fulfillment Associate
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(CAN) Produce Stocker
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Conestoga College

Financial Aid Advisor

Kitchener, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary

Full-Time Support Staff, replacement position

(First consideration for support staff and academic positions will be given to internal applicants in accordance with the respective collective agreements)

The Financial Aid Advisor supports students by providing expert guidance on the Ontario Student Assistance Program (OSAP) and other funding sources. This role involves processing financial aid applications, interpreting policy, resolving complex issues and collaborating across departments to ensure students receive timely and accurate financial support.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the department's needs through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with 2-3 days on-site at the Doon campus, located at 299 Doon Valley Drive in Kitchener, ON, and 2-3 days working remotely.

Responsibilities

OSAP

Interpret and apply OSAP policies outlined by the Ministry of Colleges, Universities, Research Excellence, and Security (MCURES)
Assess application data to determine student eligibility for provincial and federal funding
Review complex and sensitive supporting documentation from government agencies, education and financial institutions, medical professionals, social and legal services, etc.
Validate the authenticity of documents and professional credentials
Review French-language OSAP forms and refer to the Bilingual Advisor or the Ministry for processing
Review student citizenship status and residency history to confirm eligibility for OSAP
Maintain confidentiality and ensure compliance with the Freedom of Information and Protection of Privacy Act (FIPPA) and privacy standards
Identify and escalate atypical applications for special case assessment
Write and maintain internal process guides and manuals
Report suspected fraud to the Ministry in conjunction with the Associate Registrar

Financial aid advising

Advise students on funding programs, eligibility, budgeting and potential options
Meet with students to provide support on complex financial aid inquiries
Verify the accuracy of financial need assessments
Offer budget planning and money management guidance for students
Troubleshoot issues with the National Student Loans Service Centre (NSLSC)
Recommend financial aid options for students with complex financial or family situations
Refer students in emotional distress due to financial hardship to financial support programs or campus support services, where appropriate

Academic progress reviews

Analyze student academic performance to determine OSAP eligibility
Review student discontinuance decisions and apply academic penalties to the OSAP file
Analyze cases of academic failure or non-participation
Issue academic progress penalties (e.g., probation, restriction)
Assess student documentation to determine continued funding eligibility; reassess and reinstate OSAP eligibility for students who meet the terms of their probation or restriction

Appeals

Analyze student OSAP issues and recommend appropriate appeals
Ensure required documentation is collected and submitted
Review Personal Circumstance Review (PCR) requests for academic progress penalties and provide recommendations to the appeal committee
Update OSAP applications with PCR outcomes and process any resulting changes

Funding

Administer OSAP funding, enrolment confirmations, and account reconciliations
Process student refunds and loan repayments
Monitor NSLSC transactions and resolve funding or account issues

Events

Represent Student Financial Services at college recruitment events

Qualifications

A two-year diploma in business, communications, social sciences, French, French studies or related field is required
Minimum three years of practical experience in student or client services and experience working with multiple large database systems, ideally in an educational environment
Direct experience working with OSAP, other financial aid or social assistance programs, including eligibility criteria or case management, is required
Experience with sensitive and confidential information and understanding of FIPPA legislation
Strong communication and client service skills, with the ability to respond with tact, diplomacy, integrity, and professionalism
Ability to interpret and explain complex government and institutional policies and procedures
Ability to deliver professional, efficient customer service in high-demand environments
Proficient in Microsoft Office, particularly in Excel
Strong analytical, problem-solving and decision-making skills to interpret policy and address student concerns effectively
Ability to communicate clearly with diverse student populations, including those whose first language is not English, students with disabilities and students at high risk of academic failure
Comfortable working both independently and in a team environment

Apply About employer

More about this job

Responsibilities

Advise students on OSAP and other funding options, assess eligibility, process applications and funding transactions, and resolve complex financial aid issues. Review academic progress and appeals, maintain privacy and compliance, and collaborate with campus departments and external agencies to support students.

Requirements

A two-year diploma in business, communications, social sciences, French, French studies, or a related field is required, along with at least three years of practical student or client services experience. Candidates must have direct experience with OSAP, financial aid, or social assistance programs, familiarity with confidential information and FIPPA, strong communication and analytical skills, and proficiency in Microsoft Office, particularly Excel.

Skills

OSAP Policy Interpretation
Financial Aid Advising
Eligibility Assessment
Application Processing
Case Management
Student Services
Confidential Information Handling
FIPPA Compliance
Policy Interpretation
Appeals Processing
Academic Progress Reviews
Budget Planning
Problem-Solving
Decision-Making
Microsoft Excel
Database Systems

Visa sponsorship

Not detected in the job text

Keywords

Ontario Student Assistance Program
OSAP
Financial Aid
Student Funding
Ministry Policy
Eligibility Criteria
Application Processing
Case Management
FIPPA
Privacy Compliance
Confidential Information
Academic Progress
Academic Probation
Academic Restrictions
Appeals
Personal Circumstance Review
NSLSC
Enrolment Confirmation
Account Reconciliation
Loan Repayments
Fraud Reporting
Microsoft Office
Microsoft Excel
Database Systems
Budget Planning
Money Management
Student Services
Customer Service
Document Verification

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