Library Services Technician (Contract)
- Kitchener, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Position Summary
Temporary Full-Time Appendix D Support Staff, replacement contract position (November 9, 2026 – December 24, 2026, with the possibility of extension)
The Library Services Technician will provide excellent customer service and frontline library services through in-person and virtual channels, within a cross-trained, blended service model. The incumbent will deliver foundational research and learning support using established procedures and tools, provide circulation and access services, support academic integrity and citation practices using college-approved resources, promote an Open Education-first approach, and provide first-level technology assistance.
The successful candidate will be required to conduct on-site work five days per week at Conestoga’s Doon campus, located at 299 Doon Valley Dr. in Kitchener. The Library Technician will work Monday to Friday, 9:30 a.m. to 5:00 p.m. Based on operational needs, shifts may be adjusted to 7:30 a.m. to 3:00 p.m. or 8:30 a.m. to 4:00 p.m. Occasional travel will be required between Conestoga campuses located in Waterloo and Cambridge.
Responsibilities
Frontline services
Temporary Full-Time Appendix D Support Staff, replacement contract position (November 9, 2026 – December 24, 2026, with the possibility of extension)
The Library Services Technician will provide excellent customer service and frontline library services through in-person and virtual channels, within a cross-trained, blended service model. The incumbent will deliver foundational research and learning support using established procedures and tools, provide circulation and access services, support academic integrity and citation practices using college-approved resources, promote an Open Education-first approach, and provide first-level technology assistance.
The successful candidate will be required to conduct on-site work five days per week at Conestoga’s Doon campus, located at 299 Doon Valley Dr. in Kitchener. The Library Technician will work Monday to Friday, 9:30 a.m. to 5:00 p.m. Based on operational needs, shifts may be adjusted to 7:30 a.m. to 3:00 p.m. or 8:30 a.m. to 4:00 p.m. Occasional travel will be required between Conestoga campuses located in Waterloo and Cambridge.
Responsibilities
Frontline services
- Provide timely, courteous service at library service points and virtual channels (e.g., MS Teams, online forms, AskOn), responding to inquiries using established procedures
- Open and close service points; complete routine tasks and prepare spaces for use
- Conduct reference interviews to clarify needs; provide basic reference and directional support
- Support users in navigating the website, library catalogue, and library databases to find and access resources; promote appropriate use of licensed and open resources
- Foster a safe, inclusive environment by modelling service standards and escalating incidents
- Provide orientation-level instruction on services, spaces, and tools; support workshops and tours
- Support accessibility by assisting with basic assistive technology and referring to specialized supports
- Guide students in the research process (e.g., clarifying topics, developing keywords, selecting tools, refining searches)
- Assist users in finding and accessing materials (e.g., locating items, accessing full text, basic troubleshooting, and using holds or resource sharing)
- Support citing, referencing and academic integrity using approved resources; troubleshoot citation tools and refer complex cases
- Maintain patron records in accordance with privacy requirements; explain borrowing policies, fines, fees, and responsibilities
- Support access services (e.g., course reserves, equipment lending, space bookings, retrieval from storage)
- Follow requirements for access and sharing of materials (e.g., copyright, licensing, accessibility)
- Receive, route, and track incoming and outgoing materials (e.g., courier, interlibrary loan) and maintain accurate records
- Support collection upkeep (e.g., shelving, shelf reading, shifting, basic repairs, identifying items for withdrawal)
- Provide first-level assistance with common technology issues in the library (e.g., printing, scanning, Wi-Fi access, and account sign-in)
- Support lending, booking, and basic troubleshooting of library technology following established workflows
- Deliver brief coaching on productivity tools
- Contribute to service promotion by drafting, scheduling, and maintaining communications (e.g., signage, digital displays)
- Collaborate with staff to promote services and resources and support events, orientations, and outreach (e.g., tours, tabling)
- Collect, summarize, and enter service statistics to support reporting and continuous improvement
- Follow documented procedures by identifying gaps or improvements and helping update documentation, FAQs, workflows, and training materials
- Contribute to departmental projects for workflow and procedural improvement to services
- A minimum two-year diploma in Library and Information, Library and Information Technology, Library and Information Science, or Libraries and Digital Technologies is required
- A minimum of two years of customer service experience in a library, education, retail, hospitality or other public-facing service environment is required
- Experience working with students who face learning barriers, including students with diverse learning needs, and learning barriers is preferred
- Strong interpersonal, written, and verbal communication skills with a demonstrated commitment to customer service; ability to work independently and collaboratively while maintaining attention to detail and confidentiality
- Strong problem-solving skills with the ability to manage multiple priorities, work under pressure, and adapt to changing demands
- Access to reliable transportation and the ability to travel to other Conestoga campuses
More about this job
Responsibilities
Provide frontline in-person and virtual library services, including reference and research guidance, circulation and access support, citation assistance, and first-level technology troubleshooting. Promote library services and resources, maintain accurate records and collections, support outreach and events, and contribute to operational improvements.
Requirements
A minimum two-year diploma in a specified library or information-related field and at least two years of customer service experience are required. Strong communication, problem-solving, confidentiality, and organizational skills are required; experience supporting students with learning barriers and reliable transportation for campus travel are preferred or required respectively.
Skills
- Customer Service
- Reference Support
- Research Guidance
- Citation and Academic Integrity Support
- Library Circulation
- Information Retrieval
- Technology Troubleshooting
- Assistive Technology Support
- Communication
- Problem-Solving
- Privacy and Confidentiality
- Recordkeeping
- Accessibility Support
- Teamwork
- Time Management
- Attention to Detail
Visa sponsorship
Not detected in the job text
Categories
- Education
- Customer Service & Support
- Administrative
Keywords
- Library Services
- Library and Information Technology
- Customer Service
- Reference Interviews
- Research Support
- Library Catalogue
- Library Databases
- Licensed Resources
- Open Educational Resources
- Academic Integrity
- Citation Tools
- Circulation Services
- Course Reserves
- Equipment Lending
- Space Bookings
- Interlibrary Loan
- Copyright
- Accessibility
- Assistive Technology
- Printing
- Scanning
- Wi-Fi
- Microsoft Teams
- AskOn
- Service Statistics
- Collection Maintenance
- Student Support
- Outreach
- Workflow Improvement