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Conestoga College

Manager, International Admissions

Kitchener, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Summary

Full-time Administrative, reclassified replacement position

The Manager, International Admissions provides strategic and operational leadership for international admissions, ensuring efficient, consistent, and student-focused service delivery from application through enrolment. The position oversees admissions, credential assessment, and processing functions, supports the achievement of international enrolment targets, and collaborates with internal and external stakeholders to ensure a seamless admission and registration experience for international students. The position monitors program enrolments, interest, delivery, and makes recommendations to Chairs to ensure financial success.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 am to 4:30 pm with 3 days on-site at the Doon campus located at 299 Doon Valley Drive in Kitchener, Ontario, and 2 days remote.

Responsibilities

Management of International Admissions processes and procedures

Manages the day-to-day International Admissions operations, including problem-solving, addressing staff, student and agent issues, establishing priorities, assessing staffing requirements, and organizing and distributing work
Develops, assesses, and monitors International Admissions policies, processes and systems to ensure proficiency and quality, and student satisfaction, while adhering to program admission requirements and college policies and standards
Establishes and monitors performance metrics to evaluate admissions processing, team effectiveness, and service standards
Liaises with academic departments, Scheduling and Registrar’s Office regarding enrolment projections and admissions; consults with stakeholders relating to planning of programs, including semester, sections, capacity and location
Manages the International Admission Officers and Credential Assessors, providing direction related to program and admission-related functions; ensures temporary staff are hired and trained to support peak periods
Leads the delivery of high-quality, student-focused admissions services and establishes customer service standards for the team

International enrolment statistics, reporting, and budgeting

Provides the Director with statistical reports, prepares presentations as required, and liaises with internal stakeholders regarding enrolment metrics
Summarizes, monitors and updates enrolment capacities and fluctuating conversion rates each semester by program
Reports on international enrolment by School and other metrics such as second program enrolment; EAS to post-secondary, enrolment by credential, etc., all of which contribute significantly to department planning and enrolment planning within the schools
Participates in the development of the international admissions budget and monitors monthly expenditures

Credential assessment and quality assurance

Monitors in-house credential assessment capacity and establishes country standards for future reference; implements processes for analyzing the quality of applicants, students, and agents
Liaises with OCAS on a regular basis, troubleshoots system issues as they arise, and facilitates recommendations
Recommends, develops, and implements international admissions processes within a continuous improvement framework
Liaises with colleagues in the education field to research and identify best practices related to international admissions

Cross-college initiatives

Works closely with the Registrar’s Office to lead and manage start-up and registration activities for new international students
Liaises across college departments to ensure International Admission representation at events such as open houses and college fairs
Represents International Admissions on a variety of internal college committees

Qualifications

A four-year degree in Business, Education, International Studies, Social Sciences, Public Administration or a related field is required
Minimum five years of progressively responsible experience in admissions, enrolment management, student services, or a related area
Strong leadership, interpersonal, and conflict resolution skills with experience managing, coaching, and supporting teams in a high-volume, service-focused environment
Excellent organizational, analytical, and problem-solving abilities, with experience managing complex processes, multiple priorities, and enrollment-related initiatives
Strong communication and intercultural competency, combined with proficiency in Microsoft Office (specifically Excel), Power BI, and a solid understanding of post-secondary admissions, enrolment management, and college policies and procedures

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More about this job

Responsibilities

Leads international admissions operations, including admissions processing, credential assessment, staff management, service standards, and continuous improvement. Monitors enrolment trends, capacity, reporting, and budgets, and collaborates with college departments and external partners to support international student registration and enrolment targets.

Requirements

Requires a four-year degree in Business, Education, International Studies, Social Sciences, Public Administration, or a related field, plus at least five years of progressively responsible experience in admissions, enrolment management, student services, or a related area. Candidates need leadership, communication, analytical, organizational, and intercultural skills, along with proficiency in Microsoft Office - especially Excel - and Power BI, and knowledge of post-secondary admissions and enrolment management.

Skills

International Admissions Management
Admissions Operations
Enrolment Management
Credential Assessment
Team Leadership
Staff Coaching
Conflict Resolution
Student Services
Process Improvement
Quality Assurance
Enrolment Reporting
Budget Monitoring
Data Analysis
Intercultural Communication
Microsoft Excel
Power BI

Visa sponsorship

Not detected in the job text

Keywords

International Admissions
Admissions Processing
Enrolment Management
International Enrolment
Credential Assessment
Quality Assurance
Continuous Improvement
Student Services
Admissions Policies
Performance Metrics
Enrolment Projections
Enrolment Capacity
Conversion Rates
Statistical Reporting
Budget Monitoring
Program Planning
Registration Activities
Customer Service Standards
Intercultural Competency
Microsoft Office
Microsoft Excel
Power BI
OCAS
Post-Secondary Education

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