Closed listing
Part-Time Ancillary Services Associate (Contract)
- Kitchener, ON, Canada
This opening has closed.
The original listing is kept below for reference.
Job details
- Closing date
- Working hours
- 24 hours per week
- Posting language
- English
- Posted
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Original job description
Archived listing. The details below describe a past opening.
Position Summary
Temporary Part-Time Support Staff, replacement position (immediate need – March 12, 2027, with the possibility of extension)
The Part-Time Ancillary Services Associate provides front-line support for a range of student and employee services, including the Campus Store, ONE Card, parking, lockers, and course materials. The incumbent serves as a primary point of contact for inquiries, transactions, and service requests, delivering responsive and professional customer service while supporting day-to-day retail and administrative operations.
Working as part of the Ancillary Services team, the incumbent assists customers in resolving issues, accessing services, and navigating College processes. The role also supports store merchandising, inventory management, special events, and ongoing service improvements that enhance the overall customer experience.
Successful candidates will be required to conduct work within Ontario and must be available to work on campus at 299 Doon Valley Dr. in Kitchener. The Associate will be scheduled to work 24 hours per week, Monday to Friday, 8:30 a.m. to 2:00 p.m., or 11:00 a.m. to 4:30 p.m. Occasional travel to the Waterloo or Cambridge campuses may be required based on operational needs.
Responsibilities
Customer service and campus store operations
Temporary Part-Time Support Staff, replacement position (immediate need – March 12, 2027, with the possibility of extension)
The Part-Time Ancillary Services Associate provides front-line support for a range of student and employee services, including the Campus Store, ONE Card, parking, lockers, and course materials. The incumbent serves as a primary point of contact for inquiries, transactions, and service requests, delivering responsive and professional customer service while supporting day-to-day retail and administrative operations.
Working as part of the Ancillary Services team, the incumbent assists customers in resolving issues, accessing services, and navigating College processes. The role also supports store merchandising, inventory management, special events, and ongoing service improvements that enhance the overall customer experience.
Successful candidates will be required to conduct work within Ontario and must be available to work on campus at 299 Doon Valley Dr. in Kitchener. The Associate will be scheduled to work 24 hours per week, Monday to Friday, 8:30 a.m. to 2:00 p.m., or 11:00 a.m. to 4:30 p.m. Occasional travel to the Waterloo or Cambridge campuses may be required based on operational needs.
Responsibilities
Customer service and campus store operations
- Serve as a primary point of contact for inquiries related to Campus Store products, services, and policies
- Assist customers by identifying needs, answering questions, resolving concerns, and connecting them with appropriate resources
- Process sales, refunds, gift card purchases, ONE Card transactions, departmental purchases, sponsored student transactions, and special orders through the Point-of-Sale (POS) system
- Investigate and respond to customer concerns while maintaining confidentiality and professionalism
- Support the achievement of store sales objectives by promoting products, services, and initiatives
- Complete opening and closing procedures, including cash reconciliation and reporting
- Maintain accurate documentation, records, signage, and reference materials
- Provide support to students, employees, and visitors through email, phone, online tools, and in-person interactions
- Manage inquiries related to ONE Card, parking, and locker services
- Support card production processes, including photo approvals, card printing, activation, distribution, and record maintenance
- Investigate and resolve service issues using College systems and databases
- Maintain attractive and accurate merchandise displays in accordance with Campus Store standards
- Replenish stock and organize inventory in retail and storage areas
- Ensure store, work, and storage areas remain clean, organized, and well-maintained
- Assist with receiving, shipping, and inventory-related activities
- Provide day-to-day guidance and support to temporary and casual staff as assigned
- Ensure daily and weekly store walkthroughs are completed
- Assist with special events and service initiatives, including laptop distribution, uniform fitting events, textbook rental activities, and convocation
- Two-year diploma in Business, Retail Management, Office Administration, or a related field is required
- Minimum two years of experience in customer service, retail operations, or a related service environment
- Demonstrated commitment to providing excellent customer service
- Strong interpersonal, communication, and conflict resolution skills
- Proven ability to investigate issues, identify solutions, and respond effectively to customer needs
- Strong organizational skills with the ability to manage multiple priorities
- Proficiency with Microsoft Office applications and database systems
- Ability to work independently and collaboratively in a team environment
- Ability to maintain accurate records and handle confidential information with discretion
More about this job
Responsibilities
Provide front-line customer support for Campus Store, ONE Card, parking, locker, and course-material services, including processing transactions and resolving service issues. Support retail operations through merchandising, inventory management, cash reconciliation, staff guidance, and special events.
Requirements
A two-year diploma in Business, Retail Management, Office Administration, or a related field and at least two years of customer service, retail, or related service experience are required. Candidates should have strong communication, conflict-resolution, organizational, and problem-solving abilities, proficiency with Microsoft Office and databases, and the ability to handle confidential records.
Skills
- Customer Service
- Retail Operations
- Point-of-Sale Systems
- Conflict Resolution
- Issue Investigation
- Communication
- Organization
- Inventory Management
- Merchandising
- Cash Reconciliation
- Microsoft Office
- Database Systems
- Recordkeeping
- Confidentiality
- Teamwork
- Multitasking
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Administrative
- Education
- Sales
Keywords
- Campus Store
- Ancillary Services
- Customer Service
- Retail Operations
- Point-of-Sale System
- ONE Card
- Parking Services
- Locker Services
- Course Materials
- Sales Transactions
- Refunds
- Gift Cards
- Sponsored Student Transactions
- Special Orders
- Cash Reconciliation
- Merchandising
- Inventory Management
- Receiving
- Shipping
- Card Production
- Photo Approvals
- Card Printing
- Card Activation
- Microsoft Office
- Database Systems
- Confidential Records
- Special Events
- Laptop Distribution
- Textbook Rental
- Convocation