front desk supervisor
- Kingston, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Security and safety
Health benefits
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Urban area
- Hotel, motel, resort
- Hospitality industry
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- 11-15 people
- Staff in various areas of responsibility
Computer and technology knowledge
- MS Outlook
- Spreadsheet
- Specialized environmental skills and knowledge
Security and safety
- Basic security clearance
- Attention to detail
- Fast-paced environment
- Large workload
- Standing for extended periods
- Tight deadlines
- Work under pressure
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
Health benefits
- Dental plan
- Health care plan
- Group insurance benefits
- Life insurance
- Maternity and parental benefits
- Learning/training paid by employer
- Team building opportunities
- Parking available
- Wellness program
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Does not require Canadian work experience
- Participates in a government or community program or initiative that supports youth employment
- Offers mentorship, coaching and/or networking opportunities for youth
- Participates in a government or community program or initiative that supports Veterans
- Offers mentorship, coaching and/or networking opportunities for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
- Supports Veterans in translating their military skills and experience into the language of the civilian job market
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
- Participates in a government or community program or initiative that supports Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Participates in a government or community program or initiative that supports mature workers
- Applies hiring policies that discourage age discrimination
- Offers mentorship, coaching and/or networking opportunities for mature workers
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
More about this job
Responsibilities
Coordinate, assign, and review the work of staff across multiple areas, establish schedules and procedures, and hire and train employees. Support guests, resolve operational problems, prepare reports, manage supplies and equipment, and coordinate repairs to maintain service continuity.
Requirements
Requires a secondary school graduation certificate or equivalent experience and 2 to less than 3 years of experience. The role also calls for computer skills with MS Outlook and spreadsheets, basic security clearance, and strong communication, organization, judgment, and customer-service abilities.
Skills
- Staff Supervision
- Work Scheduling
- Staff Hiring and Training
- Work Coordination
- Report Preparation
- Problem Solving
- Technical Advice
- Customer Service
- Special Needs Assistance
- Computer Systems Maintenance
- Supply Requisitioning
- MS Outlook
- Spreadsheets
- Oral Communication
- Written Communication
- Attention to Detail
Benefits
- Dental Plan
- Health Care Plan
- Group Insurance Benefits
- Life Insurance
- Maternity and Parental Benefits
- Employer-Paid Learning and Training
- Team-Building Opportunities
- Parking Available
- Wellness Program
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
Keywords
- Hotel
- Motel
- Resort
- Hospitality
- Front Desk Supervision
- Staff Scheduling
- Work Procedures
- Staff Hiring
- Staff Training
- Guest Services
- Customer Service
- Special Needs Assistance
- Report Preparation
- Problem Resolution
- Productivity Improvement
- Quality Improvement
- Computer Systems
- Equipment Maintenance
- Repair Coordination
- Supply Requisitioning
- MS Outlook
- Spreadsheets
- Basic Security Clearance
- Team Leadership
- Workplace Safety