IT Support Specialist Level 1
- Longueuil, QC, Canada
Contract
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Job details
- Job type
- Contract
- Experience
- Experience: 2–3+ years IT Support
- Posting language
- English · French
- Posted
Original job description
This listing includes English and French.
IT Support Specialist I
- Location: Longueuil, QC
- Duration: 6 months contract
- Experience: 2–3+ years IT Support
- Languages: Fluent French & English
Must-Have Skills:
- Apple/macOS & Windows hardware/software troubleshooting
- JAMF, NinjaOne, AirWatch/MDM
- Okta & Google Workspace administration
- AV support: Zoom, Teams, Google Meet, projectors, conferencing
- Laptop/desktop imaging & deployment
- IT Helpdesk / ticketing systems, ITIL, Confluence
- Basic–intermediate networking: Wi-Fi, switches, servers
- Hardware/software inventory management
- Strong customer service & troubleshooting skills
- Ability to lift 50+ lbs as needed
More about this job
Responsibilities
Provide Level 1 IT support by troubleshooting Apple/macOS and Windows hardware and software issues, and supporting endpoint management, identity, and collaboration tools. Assist with audio-visual systems, device imaging and deployment, networking, ticketing, and hardware and software inventory management.
Requirements
Requires 2–3 or more years of IT support experience and fluency in French and English. Candidates should have the listed technical support and administration skills, strong customer service and troubleshooting abilities, and be able to lift more than 50 pounds as needed.
Skills
- Apple/macOS Troubleshooting
- Windows Troubleshooting
- JAMF
- NinjaOne
- AirWatch/MDM
- Okta Administration
- Google Workspace Administration
- Audio-Visual Support
- Laptop and Desktop Imaging
- IT Helpdesk and Ticketing Systems
- ITIL
- Confluence
- Networking
- Hardware and Software Inventory Management
- Customer Service
- Troubleshooting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- IT Support
- Apple
- macOS
- Windows
- JAMF
- NinjaOne
- AirWatch
- Mobile Device Management
- Okta
- Google Workspace
- Zoom
- Microsoft Teams
- Google Meet
- Projectors
- Audio-Visual Support
- Laptop Imaging
- Desktop Imaging
- Device Deployment
- IT Helpdesk
- Ticketing Systems
- ITIL
- Confluence
- Wi-Fi
- Switches
- Servers
- Hardware Inventory
- Software Inventory
- Customer Service
- Troubleshooting
- French