Engagement Coordinator
- Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 2-3+ years of technical project management or similar experience
- Posting language
- English
- Posted
Original job description
The Engagement Coordinator is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. The Engagement Coordinator helps deliver value to our customers through excellent project management and customer support skills.
Essential Functions:
- Define, lead and run implementations for the North America region
- Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders
- Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements
- Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM
- Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately
- Proactively alert customers when data quality issues arise that pertain to their engagement.
- Proven track record in customer support, communications and/or technical documentation
- Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology.
- Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.
Qualifications
- 2-3+ years of technical project management or similar experience
- Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations
- Self-starter with ability to effectively to manage time, work independently, and cope with ambiguity
- Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support
- Proficiency in project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio or similar Project Management tools
- Strong customer orientation – Passion for customer/user experience
- Excellent problem solving, analytical and technical troubleshooting skills
- Be meticulous and highly attentive to details
- Bachelor's degree in a technical domain preferred
More about this job
Responsibilities
Lead and manage customer implementations across North America, ensuring project objectives, timelines, and contractual requirements are met in collaboration with cross-functional teams and stakeholders. Support strategic customers and customer success managers by providing technical guidance, monitoring data quality, and proactively addressing engagement issues.
Requirements
Candidates should have 2–3 or more years of technical project management or similar experience, with a record of delivering implementations alongside business and technical stakeholders. They should be self-directed, adaptable, customer-oriented, detail-focused, and proficient with project management tools; a bachelor's degree in a technical domain is preferred.
Skills
- Technical Project Management
- Project Implementation
- Customer Support
- Customer Communication
- Stakeholder Management
- Cross-Functional Collaboration
- Data Quality Management
- Problem-Solving
- Analytical Skills
- Technical Troubleshooting
- Project Planning
- Time Management
- Technical Documentation
- Attention to Detail
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
- Technology
- Data & Analytics
Keywords
- Technical Project Management
- Project Implementation
- Customer Support
- Customer Success Manager
- Strategic Customers
- Key Account Management
- Cross-Functional Teams
- Business Stakeholders
- Data Quality
- Customer Engagement
- Project Objectives
- Project Timelines
- Contractual Requirements
- Technical Troubleshooting
- Problem-Solving
- Analytical Skills
- Technical Documentation
- Customer Experience
- JIRA
- Confluence
- Monday.com
- Salesforce.com
- Lucidchart
- Visio
- Implementation