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Added 5 mins ago
T
Sr. IT Ops Analyst
TD
Mississauga, ON
- Full-time
…is led by an AVP who reports directly into the VP of global Service Continuity Operations (SCO), for the TD Bank…
Added 5 mins ago
T
Customer Experience Associate-2
TD
Kingston, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
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M
Senior Full Stack Developer
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to the Manager of Software Development
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Warehouse Associate
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- Full-time
…present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the…
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Senior Event Planner
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Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Reporting to the Manager, Events, the Senior Event Planner is equal parts strategist, producer, problem-solver, and experience creator. From transforming ideas into unforgettable moments to…
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Assistant General Manager - Calgary Northland Village
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Calgary, AB
- Full-time
The Assistant General Manager plays a key role in providing an exceptional employee and member experience. You are responsible for training, coaching and ongoing development of a team of…
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Nike - Sales Athlete/Associé(e) de vente - Galeries De La Capitale
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- Part-time
Reports to Store Manager ensuring work duties are accurately performed
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CA
Maintenance Technician
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AB · Edmonton, Alberta
- Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
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Manager, PMO - Delivery Governance & Portfolio Strategy
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Vancouver, BC
- Full-time
FISPAN is seeking a Manager, PMO to lead our Project Management Office through its next phase of growth. This is a leadership role responsible for building a PMO operating model that scales…
Added 5 mins ago
IC
Bakery Clerk
Italian Centre Shop
AB · Edmonton, AB
- Full-time
Communicate customer requests to their Bakery Clerk Supervisor and/or Dept. Manager
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BC
Program Supervisor
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Edmonton, AB
- Full-time
Prepare and submit required program reports to the Contract Manager.
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Phones and Cashier Support
CHANEL
Toronto, ON · HOLT RENF. TORONTO YORKD FA
- Full-time
…while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all…
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Parts Technician- Bobcat of the Peace
Rentco Equipment Ltd.
Grande Prairie, AB
- $30.15 to $40.2 CAD / hour
- Full-time
Reporting stock levels to Service Manager or Branch Manager, following up on shortages and reporting shortages to Manager
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Manager Market Risk Modeling and Governance
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Toronto, ON · YNG
- Full-time
…stakeholders to resolve issues and provide solutions that ensure service delivery and…
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Client Success Manager - Digital & Performance Marketing
Measure Marketing Results Inc.
Oakville, ON
- Full-time
We are hiring a Growth & Customer Success Manager to join our in-office team in Oakville, ON. This is not a passive account management role. This is for someone who wants to own…
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Customer Service Representative
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Joliette, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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Manager, Human Resources
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Hamilton, ON
- $75,000 CAD / year
- Full-time
…abilities thrive in the community. We are the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping…
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Accounts Receivable Clerk
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Regina, SK
- Full-time
…financial reporting and related systems. Reporting to Operations Manager, Common Registry Services, other highlights…
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TTS Canada General Evergreen
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Grande Prairie, AB · TTS-Grande Prairie, Canada
- Full-time
Reports directly to District Manager under the direction of the Coordinator and is charged with assisting in the successful location operations.
Added 5 mins ago
M
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- Full-time
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Benefits Coordinator
Ledcor
Vancouver, BC
- Full-time
Respond promptly to employee, HR, and manager inquiries related to benefits, absence programs, and service awards - escalating complex matters to the Team Lead as needed and identifying…
Added 5 mins ago
SC
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Richmond Hill, ON
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 5 mins ago
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Sales Associate
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- Full-time
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Added 16 mins ago
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WL Field Engineer
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…operations, including job preparation, equipment deployment, service execution, data acquisition, reporting, and customer engagement. The WL Field Engineer is expected to identify…

Confidential

Engagement Coordinator

Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-3+ years of technical project management or similar experience
Posting language: English
Posted: Oct 13, 2026

Original job description

The Engagement Coordinator is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. The Engagement Coordinator helps deliver value to our customers through excellent project management and customer support skills.

Essential Functions:

Define, lead and run implementations for the North America region
Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders
Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements
Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM
Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately
Proactively alert customers when data quality issues arise that pertain to their engagement.
Proven track record in customer support, communications and/or technical documentation
Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology.
Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.

Qualifications

2-3+ years of technical project management or similar experience
Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations
Self-starter with ability to effectively to manage time, work independently, and cope with ambiguity
Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support
Proficiency in project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio or similar Project Management tools
Strong customer orientation – Passion for customer/user experience
Excellent problem solving, analytical and technical troubleshooting skills
Be meticulous and highly attentive to details
Bachelor's degree in a technical domain preferred

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More about this job

Responsibilities

Lead and manage customer implementations across North America, ensuring project objectives, timelines, and contractual requirements are met in collaboration with cross-functional teams and stakeholders. Support strategic customers and customer success managers by providing technical guidance, monitoring data quality, and proactively addressing engagement issues.

Requirements

Candidates should have 2–3 or more years of technical project management or similar experience, with a record of delivering implementations alongside business and technical stakeholders. They should be self-directed, adaptable, customer-oriented, detail-focused, and proficient with project management tools; a bachelor's degree in a technical domain is preferred.

Skills

Technical Project Management
Project Implementation
Customer Support
Customer Communication
Stakeholder Management
Cross-Functional Collaboration
Data Quality Management
Problem-Solving
Analytical Skills
Technical Troubleshooting
Project Planning
Time Management
Technical Documentation
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Technical Project Management
Project Implementation
Customer Support
Customer Success Manager
Strategic Customers
Key Account Management
Cross-Functional Teams
Business Stakeholders
Data Quality
Customer Engagement
Project Objectives
Project Timelines
Contractual Requirements
Technical Troubleshooting
Problem-Solving
Analytical Skills
Technical Documentation
Customer Experience
JIRA
Confluence
Monday.com
Salesforce.com
Lucidchart
Visio
Implementation

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