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Confidential

Restaurant Field Operations Manager

Ottawa, ON, Canada
Greater Ottawa Metropolitan Area, Canada

Pay: $65,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Mar 24, 2027
Experience: 3–5+ years of multi-unit restaurant management experience.
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

Restaurant Field Operations Manager

Company: Confidential

Department: Operations

Reports To: Senior Director of Operations / Executive Leadership Team

Territory: Ottawa, Kingston, Durham Region/Oshawa, and communities throughout Eastern Ontario.

Workplace: On-site / Field-Based

Employment Type: Full-Time, Permanent

About the Role

Join a growing restaurant brand with 75 locations across Canada and the United States as our Restaurant Field Operations Manager, supporting operational excellence across multiple franchise locations throughout Eastern Ontario.

This position will primarily support locations across Ottawa, Kingston, Durham Region, Oshawa, and communities along the Highway 401/400 corridor. The successful candidate will spend significant time in the field, working directly with franchisees and restaurant management teams to strengthen operations, improve profitability, maintain brand standards, and develop high-performing teams.

This is a hands-on role for an experienced multi-unit restaurant operator who is comfortable working independently, building strong franchisee relationships, identifying operational opportunities, and translating company standards into consistent execution at the restaurant level.

Primary Responsibilities

Field Operations & Performance

Oversee operational performance across an assigned portfolio of franchise locations.
Conduct regular restaurant visits, operational assessments, and follow-up inspections.
Identify opportunities to improve sales, profitability, labour management, food costs, service, quality, and overall restaurant performance.
Use operational and financial data to identify trends, develop action plans, and measure results.
Ensure restaurants consistently execute company standards, policies, procedures, food safety requirements, and operational initiatives.
Work with franchisees and restaurant managers to develop and implement practical improvement plans.
Monitor progress against agreed-upon action plans and hold stakeholders accountable for results.

Franchisee Partnership

Build and maintain strong, professional relationships with franchise partners.
Serve as a primary operational resource for assigned franchisees.
Provide coaching and guidance on restaurant operations, profitability, staffing, service, and brand standards.
Identify challenges and work collaboratively with franchisees to develop solutions.
Balance strong franchisee relationships with the ability to address performance gaps and maintain accountability.
Escalate significant operational, compliance, or performance concerns when required.

Leadership & Team Development

Coach, mentor, and develop restaurant managers and leadership teams.
Support franchisees in developing strong restaurant-level leadership.
Identify training and development opportunities and coordinate with appropriate corporate resources.
Reinforce the company's operating principles and expectations through hands-on coaching.
Promote a culture of accountability, hospitality, operational discipline, and continuous improvement.
New Restaurant Openings & Transitions
Provide hands-on operational support during new restaurant openings.
Assist franchisees and restaurant teams with opening preparation, training, operational readiness, and launch execution.
Support restaurant transitions, renovations, relocations, and other significant operational changes.
Work closely with Construction, Training, Marketing, Supply Chain, and other corporate teams to ensure operational readiness.

Cross-Functional Collaboration

Partner with corporate departments to ensure field operations remain aligned with company objectives.
Communicate recurring field trends, challenges, and opportunities to the broader Operations team.
Provide feedback from franchisees and restaurant teams to help improve systems, processes, training, and operational programs.
Participate in company initiatives and support implementation across the assigned territory.

Qualifications

3–5+ years of multi-unit restaurant management experience.
Experience overseeing multiple restaurant locations, preferably within a QSR, fast-casual, or franchise environment.
Experience working directly with franchisees is strongly preferred.
Strong understanding of restaurant operations, labour management, food cost, customer service, and restaurant-level profitability.
Proven ability to coach and develop restaurant managers and leadership teams.
Strong analytical, organizational, problem-solving, and communication skills.
Comfortable working independently and managing priorities across a geographically dispersed territory.
Valid Ontario driver's licence and access to a reliable vehicle.
Willingness and ability to travel extensively throughout the assigned territory, including regular same-day travel.
Availability to occasionally support evenings, weekends, new restaurant openings, and other operational requirements as needed.

Territory

This position is field-based throughout Eastern Ontario, with a primary focus on:

Ottawa and surrounding communities
Kingston and surrounding communities
Durham Region, including Oshawa
Communities along the Highway 401/400 corridor
Other locations within the assigned Eastern Ontario territory as required
Regular travel between locations is an essential part of this position.

Compensation & Benefits

Base Salary: $65,000–$70,000 CAD annually, based on experience and qualifications.
Additional benefits and company programs will be discussed during the recruitment process.

Apply About employer

More about this job

Responsibilities

Oversee operational performance across franchise locations in Eastern Ontario, conducting restaurant visits, assessing results, and helping franchisees improve sales, profitability, service, food safety, and brand-standard execution. Coach franchisees and restaurant leaders, support openings and transitions, and collaborate with corporate teams to implement initiatives and address field trends.

Requirements

Requires 3–5+ years of multi-unit restaurant management experience, preferably in a QSR, fast-casual, or franchise environment, with direct franchisee experience strongly preferred. Candidates need strong restaurant operations and leadership skills, a valid Ontario driver’s licence and reliable vehicle, and the ability to travel extensively and occasionally work evenings or weekends.

Skills

Franchisee Relationship Management
Operational Performance Management
Restaurant Profitability
Labour Management
Food Cost Management
Operational Data Analysis
Action Planning
Coaching and Mentoring
Team Development
Food Safety Compliance
Brand Standards Execution
New Restaurant Openings
Cross-Functional Collaboration
Problem-Solving
Communication

Visa sponsorship

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Keywords

Franchise Operations
Eastern Ontario
Operational Assessments
Sales Performance
Restaurant Profitability
Labour Management
Food Costs
Customer Service
Food Safety
Brand Standards
Operational Action Plans
Franchisee Coaching
Leadership Development
New Restaurant Openings
Operational Readiness
Restaurant Transitions
Renovations
Relocations
Cross-Functional Collaboration
Training
Supply Chain
Marketing
Construction
Continuous Improvement
Ontario Driver’s Licence

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