Operations Manager
- Barrie, ON, Canada
$85,000 to $100,000 CAD / year · Full-time
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Job details
- Pay
- $85,000 to $100,000 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- 3–5 years of operations management experience in field service, logistics, or service-based industries
- Posting language
- English
- Posted
Original job description
Position Overview
A growing service-based organization is seeking an experienced Operations Manager to oversee multi-site field operations. This role is responsible for ensuring safe, compliant, and high-quality service delivery while managing staffing, logistics, customer service, performance, and financial results.
Key Responsibilities
- Lead and support multi-site teams, including hiring, onboarding, training, and performance management
- Foster a culture of accountability, collaboration, and operational excellence
- Coordinate routing, dispatch, and field service activities to ensure efficient and timely service delivery
- Monitor daily operations and adjust plans to address staffing, equipment, and customer needs
- Ensure compliance with health, safety, environmental, and transportation regulations
- Conduct regular safety audits, inspections, and training initiatives
- Manage escalated customer concerns and maintain strong relationships with key accounts
- Identify trends and implement process improvements to enhance service quality
- Oversee operational budgets, monitor costs, and identify efficiencies
- Support forecasting, planning, and cost-control initiatives while maintaining service standards
- Provide regular operational reporting and performance updates to senior leadership
- Maintain clear communication between operations, field teams, and support functions
- Serve as the primary decision-maker for urgent or after-hours operational issues
- Coordinate resources and communicate effectively during critical situations
- Identify opportunities to improve productivity, safety, and profitability
- Encourage team-driven initiatives and process enhancements
Qualifications
- 3–5 years of operations management experience in field service, logistics, or service-based industries
- Experience managing multiple locations, teams, and budgets
- Strong knowledge of health, safety, and regulatory compliance requirements
- Proven leadership, communication, and problem-solving skills
- Experience with operational reporting systems and workforce management tools preferred
- Post-secondary education in Business, Operations Management, or a related field is an asset
Qualified candidates are invited to apply. All applications will be handled with discretion.
More about this job
Responsibilities
Lead multi-site field operations, including staffing, routing, service delivery, safety and regulatory compliance, customer concerns, and urgent operational decisions. Manage budgets and performance reporting while improving productivity, service quality, safety, and profitability.
Requirements
Requires 3–5 years of operations management experience in field service, logistics, or a service-based industry, with experience managing multiple locations, teams, and budgets. Candidates should have strong knowledge of safety and regulatory compliance, leadership, communication, and problem-solving; experience with reporting systems and workforce management tools is preferred, and post-secondary education in business, operations management, or a related field is an asset.
Skills
- Operations Management
- Multi-Site Team Leadership
- Hiring And Onboarding
- Training And Performance Management
- Routing And Dispatch
- Field Service Coordination
- Health And Safety Compliance
- Regulatory Compliance
- Process Improvement
- Budget Management
- Cost Control
- Operational Reporting
- Workforce Management
- Problem-Solving
- Crisis Management
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Logistics
- Transportation
- Customer Service & Support
- Security & Safety
Keywords
- Field Service
- Logistics
- Multi-Site Operations
- Routing
- Dispatch
- Staffing
- Hiring
- Onboarding
- Training
- Performance Management
- Health And Safety
- Environmental Compliance
- Transportation Regulations
- Safety Audits
- Inspections
- Customer Service
- Key Account Relationships
- Process Improvement
- Operational Budgets
- Cost Control
- Forecasting
- Operational Reporting
- Workforce Management Tools
- Service Quality
- Productivity
- Profitability
- Crisis Response