ServiceNow Developer
- Ottawa, ON, K1A 0B1, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
ServiceNow Service Catalogue Developer
RESPONSIBILITIES:
The Contractor’s resource(s) must enable efficient, user-friendly, and self-service capabilities within the
ServiceNow platform including:
- Delivering a centralized service catalogue.
- Automating request fulfilment to reduce manual effort and errors.
- Improve the end-user experience by making services accessible, intuitive, and fast.
- Support organizational goals of digital transformation and process standardization.
Tasks:
a. Catalogue Item Development
- Designing and building catalogue items (hardware, software, access requests, HR services)
- Configure forms, variable and UI policies
b. Workflow and Automation
- Creating workflows and flows for request fulfilment
- Setting up approvals, notifications, and task assignments
c. Integration
- Connecting catalogue items to external systems (procurement, HR, Active Directory, etc)
d. Administration
- Managing catalogue categories, roles, and permissions
- Maintaining catalogue structure and visibility rules
e. Maintenance and Support
- Troubleshooting catalogue issues
- Updating items as business needs evolve
DELIVERABLES
- Fully configured catalogue items with forms, variable, and dynamic scripts; automated workflows or
Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with
external systems and supporting documentation.
- Must be available for regular and ad hoc meetings with the end users
More about this job
Responsibilities
The developer will design and build centralized service catalogue items and automate request fulfillment workflows. They are also responsible for integrating the platform with external systems and maintaining catalogue structure and visibility.
Requirements
The role requires expertise in configuring ServiceNow forms, variables, and UI policies. Candidates must be capable of creating automated workflows and managing integrations with systems like HR and Active Directory.
Skills
- ServiceNow
- Service Catalogue
- Workflow Automation
- Flow Designer
- Form Configuration
- UI Policies
- System Integration
- Troubleshooting
- Process Standardization
- Digital Transformation
- Scripting
- Access Management
- Procurement Integration
- Active Directory
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Consulting
Keywords
- ServiceNow
- Service Catalogue
- Automation
- Workflow
- Flow Designer
- UI Policies
- Integration
- Procurement
- HR Services
- Active Directory
- Digital Transformation
- Process Standardization
- Troubleshooting
- Form Configuration
- Scripting
- Software Development