Customer Service Representative
- Calgary, AB, Canada
$22 to $24 CAD / hour · Full-time
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Job details
- Pay
- $22 to $24 CAD / hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Position Purpose
Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams.
Key Responsibilities
Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams.
Key Responsibilities
- Verify and process requirements for receiving customer shipments into the warehouse.
- Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading.
- Notify the dispatcher of shipping/receiving priorities.
- Schedule loads for shipping.
- Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy.
- Provide support for customer billing and account inquiries.
- Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS.
- Perform other related duties.
- A minimum of one (1) year of warehousing or logistics experience.
- Customer service experience.
- High school diploma (asset).
- Good level of English, both spoken and written.
- Good computer skills in Microsoft Office Suite (Teams, Excel, Word, and Outlook).
- Good interpersonal, communication, and relationship-building skills.
- Ability to prioritize and organize tasks effectively and efficiently while meeting deadlines.
- General knowledge of warehouse functions.
- Ability to follow written and oral instructions accurately.
- Primarily office-based work environment.
- Simultaneous management of multiple requests and deadlines.
- Frequent interaction with clients, carriers, and operational teams
- Here is a list of our employee benefits.
More about this job
Responsibilities
The posting does not provide specific responsibilities. The role is identified as a Customer Service Representative in the transportation, logistics, supply chain, and storage industries.
Requirements
The posting identifies the position as entry level. No specific qualifications or other requirements are provided.
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Logistics
Keywords
- Customer Service
- Transportation
- Logistics
- Supply Chain
- Storage
- Entry Level
- Full-Time