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Added 7 mins ago
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Congebec

Customer Service Representative

5500 72 Ave SE, Calgary, AB, T2C 4X5, Canada

$22 to $24 CAD / hour · Full-time

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Job details

Pay: $22 to $24 CAD / hour
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Purpose

Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams.

Key Responsibilities

Verify and process requirements for receiving customer shipments into the warehouse.
Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading.
Notify the dispatcher of shipping/receiving priorities.
Schedule loads for shipping.
Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy.
Provide support for customer billing and account inquiries.
Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS.
Perform other related duties.

What Will Help You Succeed

A minimum of one (1) year of warehousing or logistics experience.
Customer service experience.
High school diploma (asset).

Skills and Competencies Required for the Position

Good level of English, both spoken and written.
Good computer skills in Microsoft Office Suite (Teams, Excel, Word, and Outlook).
Good interpersonal, communication, and relationship-building skills.
Ability to prioritize and organize tasks effectively and efficiently while meeting deadlines.
General knowledge of warehouse functions.
Ability to follow written and oral instructions accurately.

Special Conditions of the Position

Primarily office-based work environment.
Simultaneous management of multiple requests and deadlines.
Frequent interaction with clients, carriers, and operational teams

* This job description is subject to revision based on operational needs.
** Here is a list of our employee benefits.

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More about this job

Responsibilities

The role involves processing customer orders, managing warehouse documentation, and coordinating shipping priorities within the Warehouse Management System. Additionally, the representative provides support for billing inquiries and ensures compliance with safety and quality standards.

Requirements

Candidates must have at least one year of experience in warehousing or logistics and possess strong computer skills in the Microsoft Office Suite. Good communication skills and the ability to manage multiple tasks effectively are essential for this position.

Skills

Customer Service
Warehouse Management System
Logistics
Order Processing
Microsoft Office Suite
Communication
Interpersonal Skills
Task Prioritization
Data Entry
Shipping Documentation
Billing Support
Account Inquiries
HACCP
BRCGS
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse Management System
Logistics
Shipping
Receiving
Bills Of Lading
Picking Documents
Inventory
Microsoft Office
Teams
Excel
Word
Outlook
HACCP
BRCGS
Administrative
Billing
Account Management
Warehouse Operations
Safety Compliance

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