Customer Service Ambassador (contract)

JOB TITLE: Customer Service Ambassador (15-month contract)

START DATE: January 4, 2027

JOB LOCATION: Mississauga, ON

CAN THIS POSITION BE REMOTE? No.

COMPENSATION: $50,000 - $55,000 Annually

ABOUT US

CONMED Corporation is a progressive, global medical device company, operating in 20 countries. Through thoughtful leadership, innovation and team work, we are changing the future of healthcare. Our 3,500 employees worldwide make meaningful contributions, positively impact the business, and advance in their careers as our company and product portfolio grows.

We are a leader in Orthopedics, General Surgery, Gynecology, Gastroenterology, Pulmonology, and Anesthesiology and our employees enjoy challenging and diverse job opportunities across these varied specializations. CONMED is headquartered in the United States. We operate throughout Canada, with an office in Mississauga, Ontario, as well as 18 additional countries globally. Our international presence includes more than 20 locations throughout Europe, Australia, Latin America, Asia, North America, and the Middle East.

JOB DESCRIPTION

The Customer Service Ambassador is responsible for providing exceptional support to customers, healthcare providers, and internal stakeholders by managing customer orders, processing returns, resolving complaints, and handling incoming inquiries.

This role serves as a key point of contact between customers and internal departments, ensuring accurate order fulfillment, timely issue resolution, and a positive customer experience. The position requires strong communication skills, attention to detail, and effective collaboration across cross-functional teams including Sales, Operations, Warehouse, Quality, Finance, and Regulatory Affairs.

At CONMED, you'll work closely with a close-knit team of talented professionals who will mentor you to grow and take on more responsibility. If you have a passion for customer service, are energetic, independent, and able to multi-task this role is a fit for you. Come inspire us through your dedication, creativity and exceptional performance - we'll do the same for you!

KEY RESPONSIBILITIES

• Process customer orders accurately and efficiently through the order management system.
• Respond to incoming phone calls, emails, and customer inquiries in a courteous and professional manner.
• Provide essential information to callers including backorder status, pricing, product cross-reference and local sales contacts.

• Coordinate and process large capital orders to ensure timely shipments ensuring the customer information is accurate and that the purchase order and other related documents meet company guidelines.

• Provide any backorder release dates and/or make recommendations for substitutions to prevent a backorder.

• Expedite all rush orders and communicate any backorders or shipment updates with the customer.

• Determine accuracy of customer account information and process requests for changes as determined necessary.

• Monitor current sales and marketing promotions and ensure that orders are processed according to established guidelines.

• Enforce company policy concerning distributors, discount pricing, national account compliance, and deliver order processing.

• Manage product returns in accordance with company policies and medical device regulatory requirements. Issue Return Merchandise Authorizations (RMAs) and coordinate return logistics. Process credits, replacements, and customer notifications in a timely manner.

• Coordinate the onboarding process for new customer accounts, ensuring all required documentation is completed accurately and in a timely manner.

• Participate in on-going product training and any process improvement initiatives to enhance customer experience and operational efficiency.

• Perform other duties and special projects as assigned.

MINIMUM QUALIFICATIONS

• 2-3 years’ experience working in customer service.

• 2 years’ experience in an office environment.

• University degree or college diploma.

• Proficient in all MS Office Applications.

• Experience using ERP, CRM, and order management systems is an asset.
• Experience in medical devices/healthcare/pharmaceutical industry is an asset.

Additional Requirements:

• Ability to spend a substantial amount of time working with a computer at a standard office work station.

•  Excellent verbal and written communication skills.

• Strong customer-focused mindset and problem-solving abilities.

• High level of accuracy and attention to detail.

•  Ability to manage multiple priorities in a fast-paced environment.

•  Strong organizational and time-management skills.

This role is for an existing vacancy. CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment.

CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment.