IT Support Specialist – Guelph, ON Canada
- Guelph, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are seeking a hands-on, service-oriented IT Support Specialist to support technology across our growing office, engineering, and electronics manufacturing environments.
This is a broad IT role involving end-user support, computer hardware, Microsoft 365, networking, servers, business applications, and manufacturing technology. The successful candidate will troubleshoot day-to-day issues while assisting with the administration, maintenance, and improvement of the systems used throughout the organization.
The ideal candidate enjoys solving technical problems, working directly with people, and learning new technologies in an environment where priorities and technical challenges can vary from day to day.
Who We Are
For over 40 years, Connect Tech has built a solid reputation providing high-performance computing solutions for some of the world’s most influential companies. As an NVIDIA Elite Partner, Connect Tech’s products are used in state-of-the-art technology on land, sea, sky, and space. With leading-edge design and manufacturing services backed by stellar technical support, our commitment to excellence in design and customer satisfaction is the driving force behind our success.
What We Offer
Front-Line IT Support
Connect Tech is committed to providing barrier-free and accessible employment practice in compliance with the Accessibilities for Ontarians with Disabilities Act (A.O.D.A.). In compliance with the A.O.D.A., Connect Tech will make necessary accommodations for applicants with disabilities to support participation in the recruitment process. Please contact Human Resources if you require assistance.
Kara Price2026-10-20T14:57:47-04:00
Share This News, Choose Your Platform!
FacebookTwitterRedditLinkedInEmail
Find us on Facebook
This is a broad IT role involving end-user support, computer hardware, Microsoft 365, networking, servers, business applications, and manufacturing technology. The successful candidate will troubleshoot day-to-day issues while assisting with the administration, maintenance, and improvement of the systems used throughout the organization.
The ideal candidate enjoys solving technical problems, working directly with people, and learning new technologies in an environment where priorities and technical challenges can vary from day to day.
Who We Are
For over 40 years, Connect Tech has built a solid reputation providing high-performance computing solutions for some of the world’s most influential companies. As an NVIDIA Elite Partner, Connect Tech’s products are used in state-of-the-art technology on land, sea, sky, and space. With leading-edge design and manufacturing services backed by stellar technical support, our commitment to excellence in design and customer satisfaction is the driving force behind our success.
What We Offer
- Competitive salaries: $55,000 to $65,000
- An attractive profit-sharing program
- Comprehensive benefits package
- Opportunity to work within a high-tech, leading-edge technology field with products that appear in some really cool applications! (Robots, Drones, Artificial Intelligence, Vision Systems)
- 3 weeks’ vacation per year with no waiting period
- Paid sick days
- A “Dream Fund” (gym memberships, personal interest classes, etc.)
- A dynamic, energetic and growing company with a friendly community atmosphere
- A collaborative and supportive workplace that values the contributions and ideas of our staff, and are proud of our extremely low turnover rate throughout our 40-year history
- Employees who have great passion for their work and who are always looking for ways to propel Connect Tech to the next level
Front-Line IT Support
- Provide first-line technical support to employees across office, engineering, and manufacturing departments.
- Diagnose and resolve hardware, software, operating system, connectivity, and peripheral issues.
- Assist employees with Microsoft 365 applications, email, collaboration tools, and business software.
- Assist with Microsoft 365 administration including user accounts, licensing, email, groups, and permissions.
- Track and resolve support requests, escalating more complex issues when necessary.
- Assist with employee onboarding and offboarding, including account setup, access, software, and equipment.
- Install, configure, maintain, and upgrade desktops, laptops, printers, scanners, and other IT equipment.
- Perform software installations, updates, patching, and hardware upgrades.
- Assist with the administration and maintenance of Windows and Linux servers, virtual machines, backups, and related systems.
- Assist with network infrastructure including switches, firewalls, wireless equipment, cabling, and connectivity.
- Develop and maintain internal web applications, databases, scripts, and other custom business tools.
- Assist with the development and support of dashboards, reports, system integrations, and automated processes.
- Troubleshoot and improve existing internal applications based on changing business requirements.
- Post-secondary education in Information Technology, Computer Systems, Network Administration, Computer Programming, or a related field, or equivalent practical experience.
- Hands-on experience configuring and troubleshooting Windows computers, hardware, software, and peripherals.
- Practical understanding of network connectivity and troubleshooting.
- Familiarity with Microsoft 365 applications and services.
- PHP programming and working with MySQL databases and queries.
- Basic experience with programming, scripting, databases, or automation.
- Strong troubleshooting and problem-solving skills with the ability to research and investigate unfamiliar technical issues.
- Strong communication skills and ability to provide clear, professional support to users with different levels of technical experience.
- Windows Server and Linux administration.
- Active Directory and Microsoft Entra ID.
- Microsoft 365 administration, including Exchange Online and Teams.
- Hyper-V or other virtualization technologies.
- Networking, including switches, firewalls, wireless networks, and VLANs.
- PowerShell, SQL, Python, C#, AL, or other programming and scripting languages.
- Git or SVN source control.
- Microsoft Dynamics 365 Business Central or other ERP systems.
- Power BI, Power Automate, or similar reporting and automation tools.
- Experience supporting IT equipment in a manufacturing environment.
Connect Tech is committed to providing barrier-free and accessible employment practice in compliance with the Accessibilities for Ontarians with Disabilities Act (A.O.D.A.). In compliance with the A.O.D.A., Connect Tech will make necessary accommodations for applicants with disabilities to support participation in the recruitment process. Please contact Human Resources if you require assistance.
Kara Price2026-10-20T14:57:47-04:00
Share This News, Choose Your Platform!
FacebookTwitterRedditLinkedInEmail
Find us on Facebook
More about this job
Responsibilities
Provide front-line technical support to employees, troubleshoot hardware, software, operating system, and connectivity issues, and assist with Microsoft 365 administration and employee onboarding and offboarding. Maintain workstations and infrastructure, support servers and networks, and develop or improve internal applications, databases, reports, and automated processes.
Requirements
Requires post-secondary education in IT, computer systems, network administration, programming, or a related field, or equivalent practical experience. Candidates should have hands-on Windows support experience, practical networking knowledge, familiarity with Microsoft 365, PHP and MySQL experience, basic programming or automation skills, and strong troubleshooting and communication abilities.
Skills
- IT Support
- Windows Troubleshooting
- Hardware and Peripheral Support
- Microsoft 365
- PHP
- MySQL
- Network Troubleshooting
- Windows Server
- Linux Administration
- Microsoft Entra ID
- Active Directory
- Virtualization
- PowerShell
- Scripting and Automation
- Database Management
- Communication
Benefits
- Profit-Sharing Program
- Three Weeks of Vacation
- Paid Sick Days
- Dream Fund for Gym Memberships and Personal Interest Classes
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
- Manufacturing
Keywords
- IT Support
- Microsoft 365
- Windows
- Linux
- PHP
- MySQL
- Active Directory
- Microsoft Entra ID
- Exchange Online
- Microsoft Teams
- Hyper-V
- Virtual Machines
- Windows Server
- Networking
- Switches
- Firewalls
- Wireless Networks
- VLANs
- PowerShell
- SQL
- Python
- C#
- AL
- Git
- SVN
- Power BI
- Power Automate
- Manufacturing IT
- Hardware Troubleshooting