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Added 11 mins ago
EA
Enterprise Business Development Representative - Bilingual (French & English)
Expertise AI
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…answering customer questions, qualifying opportunities, routing service requests, and preparing follow-up actions. By turning AI from a standalone tool into a repeatable business process,…
Added 11 mins ago
S
Account Representative II (Events - Canada)
SME
Markham, ON
- Full-time
…tradeshows, events, media, sponsorship, and advertising. The Account Representative II will prospect new accounts and renew current accounts…
Added 26 mins ago
AC
Customer Service Representative
Aston Carter
Calgary, AB
- $20 CAD / hour
- Contract
Looking to kick-start your career with a company that offers real growth opportunities? We're hiring a Customer Service Representative to join a fast-paced logistics team supporting one of…
Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
Granby, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Nicolet, QC
- Full-time
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Added 1 hour ago
BS
Bilingual Customer Service Representative
Bilingual Source
Mississauga, ON
- $57,000 to $63,000 CAD / year
- Full-time
Bilingual Customer Service Representative (French and English Required)
Added 2 hours ago
SE
Customer Service Representative & Office Administrator
SDR Electric, Plumbing & Heating Inc.
ON · North Augusta, ON
- Full-time
SDR Electric, Plumbing & Heating Inc. is hiring a Customer Service Representative & Office Administrator for a hybrid role based in North Augusta, Ontario, paying $20–$26 per hour based on…
Added 2 hours ago
GE
Contract Warehouse Associate - Brantford
Gerrie Electric Wholesale Ltd.
Brantford, ON
- Contract
As a Warehouse Representative, you will work as part of a team and act as the face of Gerrie Electric, ensuring that products are accurately picked, packed, shipped and received. You will…
Added 2 hours ago
S
Ultrasound Sonographer, General Procedures, Medical Imaging - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
Added 2 hours ago
MM
Manager, Export Liner
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The role serves as the primary commercial representative for the assigned trade(s), building and maintaining strong relationships with principals, customers, industry partners, and internal…
Added 3 hours ago
HN
Sales Representative (Amazon & B2B) Neutraceutical Industry
Herbaland Naturals
Richmond, BC
- Full-time
We are looking for a results-driven Sales Representative with hands-on Amazon experience to grow Herbaland’s Amazon business while managing our B2B wholesale channel. This role will focus…
Added 4 hours ago
CC
Assistant Route Service Sales Representative - Temporary
Cintas Canada
Ottawa, ON
- Full-time
Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
Added 4 hours ago
Senior Payroll Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology,…
Added 4 hours ago
HE
Customer Service Specialist
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 4 hours ago
Operations Supervisor
David's Bridal
Winnipeg, MB
…them and taking care of them with one of the highest customer service scores in…
Added 4 hours ago
CG
Security Guard - Spare - Borden
Commissionaires Great Lakes
ON · Borden, Ontario
- Part-time
Perform 'stand downs' at client locations to ensure continuity of guard service, as requested by supervisor or manager.
Added 5 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 5 hours ago
Commercial HVAC Field Service Rep/Trainer
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Toronto, ON
Reporting to the Manager, Technical Services & Training, the CAC Field Service Representative and Trainer is a specialist who supports heat-pump and ventilation systems. The role is…
Added 6 hours ago
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Personal Line Insurance - Customer Service Representative
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- Full-time
Build lasting client relationships through proactive service
Added 6 hours ago
TH
Merchandising Execution Associate Part-Time - 7058 St. Vital
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Canada
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 6 hours ago
O
Guest Experience Representative
OMERS
Mississauga, ON · Square One
- Part-time
We are currently looking for a highly motivated Seasonal Guest Experience Representative to join our team at Square One Shopping Centre in Mississauga.
Added 6 hours ago
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Motorola Wireless National Account Manager
Channel Partners
Toronto, ON
- Full-time
3+ years of wireless service and device sales experience
Added 6 hours ago
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School Psychologist, Complex Developmental Behavioural Conditions (CDBC) - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Temporary
…recommendations and patient care issues. Participate in in-service education for program, department and hospital staff as…
Added 6 hours ago
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Chemicals sales representative
G&J Resources Inc
Markham, ON
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Develop reports and proposals to illustrate benefits from use of good or service
Added 6 hours ago
GD
Specialist, Trainer Maintenance
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Operate and/or maintain military vehicles and equipment in a Field Service Representative or testing role

Connecting Care (2000) Inc.

General Manager PWLCL

Cold Lake, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 31, 2026
Experience: Minimum 3 years of management experience in nursing, recreation or hospitality.
Posting language: English
Posted: Oct 30, 2026

Original job description

At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident directed principles, fostering an environment that goes beyond meeting physical needs to truly enhance the well-being of our residents. We offer range of services, including senior living community operations. We enrich the lives of older adults through innovative care models and value-based care. Founded in rural Alberta, our commitment to care exceeds expectations – we are dedicated to creating a vibrant, inclusive, and compassionate environment for seniors and our employees. With a mission to build and operate person-directed communities, we value individuality, dignity, knowledge, hospitality.

Role Overview

The General Manager is responsible for setting the tone within the Community by modelling a healthy community culture in accordance with the Mission, Vision and Core Values. The General Manager assists in creating a vibrant, nurturing community where every day holds opportunities for joy, purpose, and meaningful connections, and where strong, caring relationships are at the heart of daily life. The Eden Alternative philosophy is embraced in all areas of service to ensure everyone associated with the Community has the opportunity to be their very best.

The General Manager serves as an ambassador of the company and is responsible for day-to-day administration of services; financial operations; planning, development, implementation; evaluation and improvement of program services; supporting and empowering care partners; delivery of high-quality hospitality services; Resident and family relations. The General Manager plays an integral part in the leadership of the community and must work collaboratively with all service areas, Supervisors and Health Services partners.

Key Accountabilities

Provides care and services in a manner that demonstrates the principles of appropriate choice, dignity, privacy, independence, and individuality in accordance with the Mission, Vision, and Core Values.
Provides leadership to the team to ensure they understand and are committed to achieving person directed services.
Assures the provision of high-quality services needed and/or desired by Residents.
Attains and maintains ongoing compliance with appropriate regulatory standards. Ensures that Community is prepared for inspections by regulatory agencies through regular auditing, compliance, and updating of Wellness Strategies, etc.
Responsible for the development of Community specific procedures.
Participates in the budgeting process, maintain budget, report on variances and recommend solutions
Attains and/or maintains the targeted occupancy level.
Strives to attain excellence in Care Partner satisfaction through ongoing solicitation, surveys, and measurement of feedback. Implementation of Care Partner suggestions, interactive problem solving, and an annual evaluation.
Makes improvements in the overall coordination of the Community’s services.
Provides ongoing support, direction, supervision, and feedback regarding growth planning of all Care Partners, including contracted Care Partners and volunteers.
Actively promotes Care Partner participation and involvement in the day-to-day operations and decision making.
Promotes team building through participation and/or leadership at regular Care Partner meetings.
Ensure the maintenance and upkeep of the building, equipment, furnishings and grounds.
Responsible for ensuring that a safe environment is provided for Care Partners and Residents; makes efforts to reduce safety hazards, accidents and injuries.
Responsible for providing, supporting and participating in resident directed services.
Plan, develop, and implement expansion in program services.
Develops and assures implementation of Community marketing program.
Continually monitors, key measurable indicators of the daily operations.
Assist with identifying and addressing unmet needs within the Community.
Supervises/manages/directs the activities of the team and facilitates effective two-way communication with all parties.
Apply the concern resolution process and respond to concerns/issues and conduct appropriate investigations as they relate to care/services within the Community.
Coordinate and oversee Care Partner planning and scheduling as per budget/funding advice guidelines, including overtime and time off approval and vacation requests.
Foster the development of Care Partners/volunteers/students and facilitate individual and team skills.
Adhere to applicable contracts and licensing. (e.g. CCHSS)
Responsible for the discipline and discharge of Community employee care partners and participates in investigations, attendance management and grievance processes in accordance with Well-Being Strategies. Liaise with Corporate Representative/HR/LR regarding human resource items as required.
Attend and actively participate on various committees/meetings providing advice/ input.
Organize and facilitate in-services/education at Care Partner meetings.
Participates in ongoing educational programs to update knowledge on applicable topics.
Leads and supports projects and continuous quality improvement initiatives.
Ensure the Emergency Management Plan is practiced and followed as required.
Responsible for the recruitment, interviewing, retention, ECP recognition, supervision, promotion and regular growth check-ins of Care Partners.
Participates in the collective bargaining process as required.
Mentors the care team based on Well-Being Strategies.
Address unscheduled Community needs as required based on Well-Being Strategies.
Maintain appropriate levels of certification. (As required)
On time completion of all annual mandatory education required by provincial regulations and the organization.
Maintain confidentiality of the Community including but not limited to accountability of all care partners
Participate in the after-hours ECP call in process as required.
Manage and participate in after-hours On- call process as required
Performs other services/tasks/duties related to employee care partner role as assigned

Required Education

Grade 12 Diploma or recognized equivalent is required.
Must be able to read, write and speak fluently in English.
Degree/Diploma in a related field/ Certification in Management or leadership training
Minimum 3 years of management experience in nursing, recreation or hospitality.
Supervision/leadership/facilitation/ Workplace Investigation/resolution experience.
Experience and knowledge in human resources and/or labor relations.
Proficient in Microsoft Office, Power Point, Electronic Health Records, Electronic Payroll Systems & Publisher.

Required Skills

Able to prioritize, re-adjust routines, and deal with repetitive activities.
Ability to effectively deal with difficult and/or crisis situations that is free from abuse and /or neglect.
Knowledge of services, assessments, care planning, and applicable regulations, guidelines, and policies.
Commitment to person directed services- focusing on wellness not illness.
Patience, active listening skills, verbal and non-verbal communication skills.
Demonstrates an awareness/knowledge of the importance of health and safety; accident and injury prevention; and adheres to safe work practices and procedures.
The ability to deal with stress. Examples of these stresses include, but are not limited to, service time rotation, weekend and holiday duty, unusual or impaired behavior by Residents, family reactions to having a loved one in the Community, death and dying, oversight of auditors, surveyors, and Ombudsmen or similar.
Current familiarity with the Eden Alternative Philosophy and the Domains of Well-Being is preferred.

Additional Education and Skills

Completion of applicable courses; Prevention of resident abuse, customer service, infection control, MIP, dementia, WHIMIS.
Certification in management or leadership training
Incident investigation certification
HR and/or LR courses or training

PWLCLGM10302026

Why Join Our Team?

Competitive compensation package
Opportunity for personal and professional growth
We provide an approach to care that supports the WHOLE person, that upholds their right to a life full of purpose, connection, empowerment, and possibility. (Read more about our philosophy https://www.edenalt.org/)
Life, Health & Dental benefits*
Health Spending Account *
RRSP program with employer maximum percentage matching*
Looking for a happy corporate culture! The term staff is not used here, we are Employee Care Partners!

*Entitlements may differ per community

Thank you for applying, only successful candidates will be contacted

Apply About employer

More about this job

Responsibilities

The General Manager is responsible for the day-to-day administration, financial operations, and leadership of the community while fostering a person-directed culture. They ensure regulatory compliance, manage staff, and oversee the delivery of high-quality hospitality and care services.

Requirements

Candidates must have a Grade 12 diploma and a degree or diploma in a related field, along with at least 3 years of management experience in nursing, recreation, or hospitality. Proficiency in Microsoft Office and experience in human resources or labor relations are required.

Skills

Management
Leadership
Financial operations
Human resources
Labor relations
Hospitality services
Regulatory compliance
Budgeting
Conflict resolution
Team building
Communication
Strategic planning
Staff supervision
Quality improvement
Emergency management

Benefits

Life insurance
Health benefits
Dental benefits
Health spending account
RRSP program with employer matching

Visa sponsorship

Not detected in the job text

Keywords

General Manager
Eden Alternative
Senior Living
Person-directed care
Budgeting
Human Resources
Labor Relations
Regulatory Compliance
Hospitality
Leadership
Microsoft Office
Electronic Health Records
Electronic Payroll Systems
Quality Improvement
Emergency Management
Staff Supervision
Conflict Resolution
Wellness Strategies
Community Operations
Recruitment

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