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Connective

Casual - Residence Support Worker, Justice (Surrey)

Surrey, BC, Canada

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Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide support to residents who are transitioning from correctional institutions to the community, easing their transition and assisting in their reintegration efforts. You will work with residents according to their individual risk and needs, maintain the goals of the federal program, and ensure the orderly and safe operation of the facility.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate

Participates actively in house, staff, and staff/resident meetings

Participates as a member of the Connective staff team

Liaises with outside professionals from other agencies or government bodies as required

HOURS

In Surrey:

Days (06:00 – 14:00)

Evenings (14:00 – 22:00 or 16:00 – 00:00)

Overnights (22:00 – 06:00)

Casual employees must be available for at least 21 shifts per month in which 7 are overnight shifts.
If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month in which five are overnight shifts (this is subject to employer or enrollment proof).

These positions require the ability to work flexible hours during the daytime, evenings, and weekends based on operational needs.

KEY ACCOUNTABILITIES

Programs

Interviews clients to prepare care plans and background information for which confidentiality is required

Under the general guidance of the Program Manager, assumes a primary or key worker role with assigned resident(s) as required

Provides input to the Program Manager and/or other staff with regard to the development of appropriate care plans to achieve the resident’s objectives

Is cognizant of, and works towards the implementation of the care plan established for each resident

Meets with each resident on a routine basis to discuss progress and plan future interventions

Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties

When assigned, participates in social, recreational, employment, educational and other programs as appropriate to assist the resident’s case/care plan

Contributes to the evaluation of the resident’s progress and makes both written and oral reports to be available to the remainder of the staff team

Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews and closing reports

Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents

Ensures residents are in compliance with the terms of their residency and are aware of the rules of the facility

Acts as an on-site advocate for each resident

Provides emotional support and feedback to residents and their families

As appropriate, supports residents towards integration and normal functioning within the community

Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate

Provides access to medications and monitors medication use as required

As necessary, provides transportation and assists residents to attend appointments

With other residence staff plans, develops and delivers in-house programs to address the needs of the residents

When assigned, completes the urine analysis process for residents

Community

Works with volunteers to support and enhance the goals of the residence programs

Identifies social, economic, recreational, employment and educational services in the community that will meet the needs of the client

Maintains effective liaison with other agencies, professionals, government officials and the community in order to contribute to the success of the case/care plan of the resident

Residential

Supervises the activities of the residence, its residents and volunteers, while on shift including maintaining case notes and the logbook

Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory and food services

Provides input into meal scheduling and preparation, including food inventory

Ensures the security of the residence

As assigned, is responsible for developing, implementing and maintaining housekeeping areas and the upkeep of the facility both inside and outside by involving the residents in this process when deemed appropriate

As assigned, is responsible for the weekly grocery shopping for the residence by involving the residents in this process

As assigned, assists with the details of the operation of the facility, including but not limited to administrative support

As assigned, organizes and oversees the preparation of meals by involving the residents in this process

As necessary, accepts responsibility of being on-call and carrying the residence pager

As required, accompanies residents to appointments and community outings, following the restrictions imposed by the courts/review panels

Other

Participates in staff and resident/staff meetings

Assists with the orientation and training of new staff and volunteer

Other duties may be assigned from time to time

WORKING CONDITIONS

Functions independently while on shift and adhere to Residence policy and Procedures

Works in a stressful environment, often dealing with clients in crisis situations

Demonstrates a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence

Is available to work all shifts, 7 days per week including day shifts, afternoon shifts and graveyard shifts

Provides appropriate personal transportation with required business insurance coverage to enable the movement of the worker and resident around the Lower Mainland as required by the goals of the program

Is a member of CUPE local 1936-11

EXPERIENCE AND SKILLS

Graduate with a Diploma or Certificate in relevant field with one year of related experience

Counselling experience in the appropriate field and demonstrate a clear ability to respond well in crisis situations

Demonstrated experience in an applicable residential setting

Ability to satisfy the requirements of the residence contractor in regard to previous criminality as deemed necessary

Demonstrated a good working knowledge of the technical details important to the functioning of group residences

Awareness of Correctional Services Canada (the contractor) concerns, laws and policies related to the specific residence program

Demonstrated the ability to teach skills and work effectively with others

Knowledge of theory, principles and practices in the fields related to the particular residence

Excellent written and verbal communication skills in English.

REQUIREMENTS

Ability to successfully complete an Enhanced Security Clearance

Ability to successfully pass a reference check

Ability to successfully pass a TB screening

Current Emergency First Aid Certificate

Valid driver’s license

COMPENSATION

As Connective is a unionized environment, the starting wage is $27.53 per hour plus 10.6% in lieu of vacation pay and benefits (for casual positions). The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

Apply About employer

More about this job

Responsibilities

The Residence Support Worker provides direct support to residents transitioning from correctional institutions to the community by assisting with care plans and reintegration efforts. They are responsible for maintaining the safety and orderly operation of the facility while providing emotional support and life skills training to residents.

Requirements

Candidates must possess a diploma or certificate in a relevant field along with one year of related experience. The role requires the ability to pass an enhanced security clearance, a valid driver's license, and the flexibility to work various shifts including overnights and weekends.

Skills

Case management
Crisis intervention
Behavior management
Life skills training
Documentation
Communication
Conflict resolution
Facility supervision
Medication monitoring
Advocacy
Record keeping
Team collaboration
Safety monitoring
Client support

Benefits

Health insurance
Wellness program
Pension plan
Employee family assistance program
Critical incidents stress management
On-demand pay
Vacation pay

Visa sponsorship

Not detected in the job text

Keywords

Social services
Correctional services
Reintegration
Case plans
Crisis management
Residential support
CUPE
Security clearance
First aid
Non-profit
Community support
Advocacy
Facility maintenance
Life skills
Behavioral support
Documentation
Client files
Transportation
Meal preparation
Inventory management

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