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Added 13 mins ago
Casual Tenant Support Worker (Balsam Place)
Connective
Kelowna, BC
Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and…
Added 13 mins ago
UC
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Connective

Casual Tenant Support Worker (Balsam Place)

Kelowna, BC, Canada

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION

Unionized; this position requires union membership. This position is open to applicants of all genders.

HOURS

Shift Hours:
- Morning: 0800 - 1600, 0830 - 1630
- Evening: 1600 - 0000, 1630 - 0030
- Overnight: 0000 - 0800, 0030 - 0830
Casual employees must be available for at least 21 shifts per month, of which seven are overnight shifts.
If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month of which five are overnight shifts (this is subject to employer or enrollment proof).

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate
Participates as a member of the Connective services team to ensure quality and continuity of services to clients
Liaises with staff and volunteers of community and government agencies as required
Liaises with Connective staff as necessary
Accepts clinical direction from the care team
Participates as a member of the Connective staff team

KEY ACCOUNTABILITIES

Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program.
Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families.
Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices.
Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care. Facilitates physical, recreational, educational, social, and vocational activities.
Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
Administers medication to residents in accordance with established policy.
Ensures health and safety standards are maintained
Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
Completes regular and routine walk-through checks of the property and immediately surrounding area.
Reviews and evaluates residents’ progress and adjusts programs as required. Provides feedback and support to residents and/or their families.
Accompanies and/or transports clients to activities such as appointments, shopping, or leisure activities.
Maintains/provides either written and/or verbal reports regarding clients’ daily activities and progress in accordance with policy and standards. Ensures that all required documentation is complete and accurate.
Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials, and the community.
Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services.
Provides input into meal scheduling and preparation, including food inventory.
As assigned, organizes, executes, and oversees the preparation of meals and involves the residents in this process.
Participates in team meetings as instructed by the Program Manager.
Other duties as subsequently negotiated.

WORKING CONDITIONS

Functions independently, while remaining a crucial member of the care team
Adheres to Connective’s policies and procedures
Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
Is a member of CUPE local 1936-11

EXPERIENCE AND SKILLS

Graduated with a Diploma in a related human/social service field and one-year of related experience
Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, experiencing homelessness, interaction with social agencies and experiencing mental health challenges
Experience working with First Nation communities
A demonstrated and clear ability to respond well in crisis situations
An understanding of providing service to people with different learning abilities
Demonstrated an ability to deal with potential violence
Excellent written and verbal communication skills in English

REQUIREMENTS

Ability to successfully complete a Criminal Records Check
Current Emergency First Aid Certificate
Willing to complete Food Safe Certificate (Level 1)

COMPENSATION

As Connective is a unionized environment, the starting wage is $27.53 per hour. The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

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More about this job

Responsibilities

Provide casework and support to residents to enhance their quality of life while ensuring the safe and orderly operation of the facility. Facilitate daily life skills, monitor resident progress, and maintain accurate documentation in accordance with organizational policies.

Requirements

Requires a diploma in a related human or social service field and at least one year of relevant experience. Candidates must possess a valid Criminal Records Check, Emergency First Aid certificate, and be willing to obtain a Food Safe certificate.

Skills

Casework
Crisis intervention
Harm reduction
Behavior management
Life skills coaching
Medication administration
Documentation
Conflict resolution
First aid
Communication
Assessment
Goal setting
Meal preparation
Facility maintenance

Benefits

Health insurance
Wellness program
Pension plan
Employee family assistance program
Critical incidents stress management
On-demand pay

Visa sponsorship

Not detected in the job text

Keywords

Social Services
Casework
Harm Reduction
Non-profit
Crisis Management
Behavioral Support
First Aid
Food Safe
Criminal Records Check
Mental Health
Developmental Disabilities
First Nations
Residential Support
Life Skills
Documentation
Facility Oversight
Unionized
CUPE
Personal Service Plans

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