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Connective

Casual- Tenant Support Worker (Cornerstone Supportive Housing Programs)

Nanaimo, BC, Canada

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

HOURS

Casual hours based on shift times;

0730-1530

0800-1600

1530-2330

1600-0000

2330-0730

0000-0800

Casual employees must be available for at least 21 shifts per month, of which seven are overnight shifts.
If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month of which five are overnight shifts (this is subject to employer or enrollment proof).

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or their designate
Participates as a member of the Connective services team to ensure quality and continuity of services to clients
Liaises with staff and volunteers of community and government agencies as required
Liaises with Connective staff as necessary
Accepts clinical direction from the care team
Participates as a member of the Connective staff team

KEY ACCOUNTABILITIES

Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program.
Evaluates client needs and develops short-term plans to meet such needs with the active participation of residents and their families.
Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to inform the development and implementation of individual support plans consistent with harm reduction and Connective’s philosophies and practices.
Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Nurtures opportunities and assists residents with activities such as grooming, basic cooking, money management, shopping, household safety, and pet care. Facilitates physical, recreational, educational, social, and vocational activities.
Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public.
Administers medication to residents in accordance with established policy.
Ensure health and safety standards are maintained.
Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property.
Complete regular and routine walk-through checks of the property and immediately surrounding area.
Reviews and evaluates residents’ progress and adjusts programs as required. Provides feedback and support to residents and/or their families.
Accompany and/or transports clients to activities such as appointments, shopping, or leisure activities.
Maintains/provides either written and/or verbal reports regarding clients’ daily activities and progress in accordance with policy and standards. Ensures that all required documentation is complete and accurate.
Identifies social, economic, recreational, physical, vocational, and educational services in the community that will meet clients’ needs. Maintains liaison with other agencies, professionals, government officials, and the community.
Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services.
Provides input into meal scheduling and preparation, including food inventory.
As assigned, organizes, executes, and oversees the preparation of meals and involves the residents in this process.
Participates in team meetings as instructed by the Program Manager.
Other duties as subsequently negotiated.

WORKING CONDITIONS

Functions independently, while remaining a crucial member of the care team
Adheres to Connective policies and procedures
Is available to work flexible hours as needed, which may include some evenings/weekends, as determined by program/client needs and schedules
Is a member of CUPE Local 1936-11
Receives benefits and works within the working conditions as outlined in the collective agreement and personnel manual

EXPERIENCE AND SKILLS

Graduated with a Diploma in a related human/social service field and one-year of related experience
Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, experiencing homelessness, interaction with social agencies and experiencing mental health challenges
Experience working with First Nation communities
A demonstrated and clear ability to respond well in crisis situations
An understanding of providing service to people with different learning abilities
Demonstrated ability to deal with potential violence
Excellent written and verbal communication skills in English

REQUIREMENTS

Ability to successfully complete a Criminal Records Check
Ability to successfully complete a Reference Check
Current Emergency First Aid Certificate

(please refer to the Certificates accepted in B.C. - WorkSafeBC)

Class 5 driver’s license
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
Willing to complete Food Safe Certification (Level 1)

COMPENSATION

As Connective is a unionized environment, the starting wage is $27.53 per hour plus 10.6% in lieu of vacation pay and benefits for casual employees. The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer
2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
2023 High-Performance Culture Award from Supporting Lines
Competitive benefits package, including health, wellness, and pension plan
Career and personal development, with the ability to grow in a diverse range of programs and departments
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Access to On-Demand Pay to withdraw earned wages before payday
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

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More about this job

Responsibilities

This position provides casework and support to residents to enhance their quality of life and ensure the safe operation of the facility. Responsibilities include implementing personal service plans, assisting with daily life skills, and managing potential emergency situations.

Requirements

Candidates must hold a diploma in a related human or social service field and have at least one year of relevant experience. Requirements also include a Criminal Records Check, a Class 5 driver's license, and a current Emergency First Aid Certificate.

Skills

Casework
Crisis intervention
Harm reduction
Medication administration
Conflict resolution
Behavior management
Life skills coaching
Documentation
First aid
Client assessment
Goal setting
Meal preparation
Communication
Transportation

Benefits

Health insurance
Wellness program
Pension plan
Mental health support
Employee family assistance program
On-demand pay

Visa sponsorship

Not detected in the job text

Keywords

Social services
Supportive housing
Casework
Harm reduction
Crisis management
First Nations
Mental health
Developmental disabilities
Homelessness
Personal service plans
Medication administration
Emergency first aid
Class 5 driver's license
Food safe certification
CUPE
Non-profit
Community support
Behavior management
Facility maintenance
Client advocacy

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